The same problem exists in getting credits mainly conditioned with absence <strong>of</strong> longtermloans, high interest rates, strict requirements <strong>of</strong> banks for getting loan etc.The most important part <strong>and</strong> at <strong>the</strong> same time <strong>the</strong> sharpest problem <strong>of</strong> doing businessin Armenia is paying taxes. It is conditioned by <strong>the</strong> number <strong>of</strong> taxes, duties that <strong>the</strong> companymust pay or withhold in a given year, as well as measures <strong>of</strong> <strong>the</strong> administrative burden inpaying taxes, which include <strong>the</strong> number <strong>of</strong> payments an entrepreneur must make; number <strong>of</strong>hours spent preparing, filing, <strong>and</strong> paying <strong>and</strong> <strong>the</strong> high percentage <strong>of</strong> <strong>the</strong>ir pr<strong>of</strong>its <strong>the</strong>y must payin taxes. The taxation system in Armenia consists <strong>of</strong> direct taxes, including those that spendupon <strong>the</strong> result <strong>of</strong> <strong>the</strong> taxpayer’s activities (l<strong>and</strong> tax <strong>and</strong> property tax), indirect taxes (valueaddedtax, excise tax), as well as <strong>of</strong> payments substituting taxes (simplified tax, whichsubstitutes to value-added tax, income tax or pr<strong>of</strong>its tax for <strong>the</strong> taxpayers; fixed paymentswhich substitute to <strong>the</strong> value-added tax, excise tax <strong>and</strong> –for some <strong>of</strong> <strong>the</strong> taxpayers-<strong>the</strong> incometax <strong>and</strong> pr<strong>of</strong>its tax). In general <strong>the</strong>re are 50 payments during <strong>the</strong> year have to deal with. Ittakes 1.120 hours to pay taxes, duties, which compose 36.6% <strong>of</strong> <strong>the</strong> pr<strong>of</strong>it (from which pr<strong>of</strong>ittax compose 12.1%, labor tax <strong>and</strong> contributions 23.4% <strong>and</strong> o<strong>the</strong>r taxes 1.1% <strong>of</strong> <strong>the</strong> annualpr<strong>of</strong>it).One <strong>of</strong> <strong>the</strong> most important components <strong>of</strong> doing business is dealing with trading acrossborders, which is considered complicated <strong>and</strong> costly procedure especially for <strong>SME</strong>s. The costs<strong>and</strong> procedures involved in importing <strong>and</strong> exporting a st<strong>and</strong>ardized shipment <strong>of</strong> goods are <strong>the</strong>following every <strong>of</strong>ficial procedure for import <strong>and</strong> export involved is recorded – starting from <strong>the</strong>final contractual agreement between <strong>the</strong> two parties, <strong>and</strong> ending with <strong>the</strong> delivery <strong>of</strong> <strong>the</strong>goods. For export procedure 30 days <strong>and</strong> 7 documents (bill <strong>of</strong> lading, commercial invoice,customs export declaration, export license, packing list, technical st<strong>and</strong>ard/health certificate,transit document, <strong>and</strong> consignment note) are required. For <strong>the</strong> import procedure 24 days <strong>and</strong> 8documents (certificate <strong>of</strong> origin, commercial invoice, customs import declaration, customstransit document, packing list, technical st<strong>and</strong>ard/health certificate, terminal h<strong>and</strong>ling receipts,transit document, consignment note) are required.One <strong>of</strong> <strong>the</strong> components <strong>of</strong> doing business is enforcing commercial contracts. This isdetermined by evolution <strong>of</strong> a payment dispute <strong>and</strong> tracking <strong>the</strong> time, cost, <strong>and</strong> number <strong>of</strong>procedures involved from <strong>the</strong> moment a plaintiff files <strong>the</strong> lawsuit until actual payment. Theprocedures dealing with this issue are 50 <strong>and</strong> it is needed 285 days. Part <strong>of</strong> <strong>the</strong> business isclosing <strong>the</strong> business. It takes 1.9 years <strong>and</strong> 4% <strong>of</strong> income per capita to resolve bankruptcies.According to <strong>the</strong> WB annual report on “Doing Business in 2007”, among 176 countriesArmenia is on <strong>the</strong> following rank. 32 Table 20.No Doing Business Rank1 Ease <strong>of</strong> Doing Business Rank 392 Starting a Business 473 Dealing with Licenses 734 Employing Workers 485 Registering Property 27 Getting Credit 368 Protecting Investors 839 Paying Taxes 14310 Trading Across Borders 11811 Enforcing Contracts 6412 Closing a Business 4232 www.doingbusiness.org92
5.2.3. <strong>SME</strong> support infrastructureFor better underst<strong>and</strong>ing <strong>the</strong> current state <strong>of</strong> <strong>the</strong> <strong>SME</strong> support infrastructure in ArmeniaScheme 1 was drafted having into consideration <strong>the</strong> monitoring <strong>of</strong> organizations dealing with<strong>SME</strong> support. The more or less highlighted lines <strong>and</strong> arrows which connect rectangles in <strong>the</strong>scheme illustrate more or less effectiveness <strong>of</strong> collaboration <strong>and</strong> accessibility <strong>of</strong> support to<strong>SME</strong>s. Likewise, more or less highlighted rectangles show <strong>the</strong> importance <strong>of</strong> <strong>the</strong>organization/institution in <strong>the</strong> field <strong>of</strong> <strong>SME</strong> support.Creation <strong>of</strong> <strong>the</strong> <strong>SME</strong> support infrastructure in Armenia was initiated in 2002, when by<strong>the</strong> Governmental Decree <strong>the</strong> Fund” Small <strong>and</strong> Medium <strong>Entrepreneurship</strong> <strong>Development</strong> NationalCenter <strong>of</strong> Armenia” (<strong>SME</strong> DNC <strong>of</strong> Armenia) was established.Signifying <strong>the</strong> role <strong>of</strong> <strong>SME</strong> sector in <strong>the</strong> matter for regional-economic development <strong>of</strong><strong>the</strong> Republic <strong>of</strong> Armenia as well as taking into account <strong>the</strong> importance for provision <strong>of</strong> <strong>SME</strong>state support accessibility in <strong>the</strong> regions since 2003 subsidiaries <strong>and</strong> representations <strong>of</strong> <strong>the</strong><strong>SME</strong> DNC <strong>of</strong> Armenia have been established in all regions thus forming a sound network for<strong>SME</strong> state support. Being so far <strong>the</strong> main structure responsible for implementation <strong>of</strong> <strong>SME</strong> statesupport in <strong>the</strong> country, for <strong>the</strong> last 5 years <strong>of</strong> its activity <strong>the</strong> <strong>SME</strong> DNC <strong>of</strong> Armenia has not onlyimplemented activities envisaged by state support annual programs, but also has exp<strong>and</strong>ed <strong>the</strong>framework <strong>of</strong> provided support as a result <strong>of</strong> broaden cooperation with number <strong>of</strong> foreign <strong>and</strong>international organizations. Moreover, <strong>the</strong> major part <strong>of</strong> activities has been targeted to <strong>the</strong>regions <strong>of</strong> Armenia, mostly start-up <strong>SME</strong>s in boundary <strong>and</strong> remote settlements.Currently, <strong>the</strong> programs implemented in <strong>the</strong> framework <strong>of</strong> Center’s activities, cover abroad range <strong>of</strong> actions targeted to expansion <strong>and</strong> development <strong>of</strong> entrepreneurship in Armenia,in <strong>the</strong> result <strong>of</strong> which each year thous<strong>and</strong>s <strong>of</strong> <strong>SME</strong>s receive technical <strong>and</strong> financial supportenvisaged by <strong>the</strong> support programs, which helps <strong>the</strong>m to initiate, improve <strong>and</strong> exp<strong>and</strong> <strong>the</strong>irentrepreneurial endeavors.At present NGOs, representing <strong>the</strong> interests <strong>of</strong> entrepreneurs are actively involved inelaboration process <strong>of</strong> state support programs, hence <strong>the</strong>y compose a part <strong>of</strong> <strong>the</strong> <strong>SME</strong> supportsystem in Armenia. It is worth to mention that a number <strong>of</strong> respective public organizations <strong>of</strong>private sector interests are involved in <strong>the</strong> <strong>SME</strong> DNC Board <strong>of</strong> Trusties. Besides, <strong>the</strong> Council for<strong>Entrepreneurship</strong> Support was established by <strong>the</strong> Premier-Minister <strong>of</strong> <strong>the</strong> Republic <strong>of</strong> Armenia,where a number <strong>of</strong> organizations <strong>of</strong> private sector interest <strong>and</strong> entrepreneurs are involved.Foreign <strong>and</strong> international organizations run intensive activity for implementation <strong>of</strong> programsfor financial <strong>and</strong> technical support to <strong>SME</strong>s in Armenia, which also compose a significant part <strong>of</strong><strong>the</strong> support infrastructure. The most actives are United Nations <strong>Development</strong> Program (UNDP),Organization for Security <strong>and</strong> Cooperation in Europe (OSCE), Japan International CooperationAgency (JICA), German Organization for Technical Cooperation (GTZ), United States Agency forInternational <strong>Development</strong> (USAID), United Kingdom Department for International<strong>Development</strong> (UK DFID) etc. The above-mentioned organizations actively collaborate with <strong>the</strong>State as well as o<strong>the</strong>r components <strong>of</strong> <strong>the</strong> support infrastructure thus creating a strong chain in<strong>the</strong> support system.Business Support Providers (BSPs) are considered as o<strong>the</strong>r component <strong>of</strong> <strong>SME</strong> supportinfrastructure in Armenia. Some <strong>of</strong> <strong>the</strong>m have active collaboration with <strong>the</strong> <strong>SME</strong> DNC <strong>of</strong>Armenia for provision <strong>of</strong> technical support services to <strong>SME</strong>s. But it is obvious that in generalservices <strong>of</strong> BSPs are still unavailable for lots <strong>of</strong> <strong>SME</strong>s having into consideration <strong>the</strong> prices, <strong>the</strong>irinsufficient number in <strong>the</strong> region as well as poor awareness <strong>of</strong> <strong>the</strong> key needs <strong>of</strong> <strong>SME</strong>s formanagement <strong>and</strong> development.93
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1. SME DECLARATION AND WORKING GROU
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While comparing the BSEC and EU doc
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cooperation with the United Nations
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GENERAL ASSESSMENT OF THE BSEC WG O
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“Armenia's new law introduces a n
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(iii)Share of the labor force of SM
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The following data represents some
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RankDocuments for export(number)Tra
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• Industrial zones/Business incub
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3.1.4. FINANCING SMEsProf. Dr. Sela
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• the loan is secured with movabl
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3.1.4.3. Mutual and loan guarantee
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introduction of e-signatures, only
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The Code of Conduct for Civil Serva
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Trading Across Borders Enforcing Co
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as with all non-governmental organi
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Bulgarian SMEs obtain additional ca
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• Project BG 2004/016-711.11.04 -
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usiness is not approaching them oft
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ARMENIASTRENGTHS• Application of
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BULGARIASTRENGHT• Flexibility and
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GREECESTRENGHT• They have a vital
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ROMANIASTRENGHTWEAKNESS• Stabilis
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REPUBLIC OF SERBIASTRENGHT• Longe
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UKRAINESTRENGTHS• Well educated l
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In compliance with the Resolution m
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1. Please provide definition of SME
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7. Did you establish a dedicated bo
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11. Do you have any suggestions for