14603 MPA AR p2716 REPAGIN.qxd

30 AppendixPerformance Indicators and Priorities 2001/02Total CrimeIndicator2000/01PerformancePerformance Target for2001/022001/02PerformanceBV125Total recorded crimes per 1,000population136.6No specific target set. BVPI targetshave been set to reduce burglary,street crime and autocrimespecifically143.5BV125Total recorded crimes – percentagedetected (Judicial Disposals)12.1%No target set, targets have been setfor specific offences11.8%Deaths in police custodyBy cause ofdeathTotal numberof deaths incustodyKilled themselves whilst the balance oftheir mind was disturbedNaturalcausesInquestpendingNo inquest91161By place of deathTotalIn police stationHospitalElsewhere9081Performance against MPS targets 2001/02Total sizeIn target%achievementAnswer 999 calls within 15 seconds 80% of the time2,496,3671,836,22173.56%Answer calls to our operators other then 999 calls within 18 seconds 90%of the time5,659,1815,087,11889.89%Answer calls which come direct lines within 30 seconds 60% of time5,191,2492,583,38949.80%Arrive at urgent incidents within 12 minutes 80% of the time750,888544,30072.49%Leave our customers with a good impression of service received, 80% of the timefor callers at police stations2,4171,89278.28%Leave our customers with a good impression of service received, 90% of the timefor victims of crime6,3114,95778.55%Leave our customers with a good impression of service received, 90% of the timefor road traffic victims3,0832,80290.89%