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MASENO UNIVERSITYQUALITY MANUALNo. MSU/QMQUALITY MANAGEMENT OBJECTIVES1. To implement an effective quality management system based on ISO 9001:2008 by establishingprocedures to enhance access to quality university education and support undertaking of researchand development2. To strengthen linkages for community services, extension and outreach by offering timely servicethrough reaching out to the community using well thought out research and outreach programmes.3. To maintain efficient and effective communication between members of staff and universitycustomers to improve performance of internal administrative and institutional support structures4. To increase the income base to fund programmes and expand the physical infrastructure of theuniversity to facilitate provision of the highest quality service or product at committed cost and ontime.5. To continuously monitor and review performance of university structures and systems to ensurecontinual improvement of our services to our customers.Maseno University, Private Bag Maseno. 7Tel 0722203411