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MASENO UNIVERSITYQUALITY MANUALNo. MSU/QM6.3 Quality Policy 186.4 Planning 186.4.1 Quality Objectives 186.4.2 Quality Management System Planning 186.5 Responsibility, Authority, and Communication. 196.5.1 Responsibility and Authority 196.5.2 Management Representative 196.5.3 Internal Communication 196.6 Management Review 196.6.1 General 196.6.2 Review Input 196.6.3 Review Output 207. RESOURCE MANAGEMENT 217.1 Provision of Resources 217.2 Human Resources 216.2.1 General 216.2.2 Competence, Awareness and Training 217.3 Infrastructure 217.4 Work Environment 218. PRODUCT REALIZATION 238.1 Planning for Product Realization 238.2 Customer-Related Processes 238.2.1 Determination of Requirements Related to the Service/Product 238.2.2 Review of Requirements Related to the Service/Product 238.2.3 Customer Communication 248.3 Design and Development 248.4 Purchasing 248.4.1 Purchasing Process 248.4.2 Purchasing Information 248.4.3 Verification of Purchased Products and Services 248.5 Production and Service Provision 258.5.1 Control of Production and Service Provision 258.5.2 Validation of Processes for Production and Service Provision 258.5.3 Identification & Traceability 258.5.4 Customer Property 258.5.5 Preservation of Product 25Maseno University, Private Bag Maseno. 3Tel 0722203411