Read More on Quality Manual - Maseno University

MASENO UNIVERSITYQUALITY MANUALNo. MSU/QMRESOURCE MANAGEMENT 77.1 Provision of ResourcesUniversity Management reviews resource needs regularly depending on operation workload. Theorganizational resources needed are provided to implement and maintain QMS and its effectiveness and alsoto enhance customer satisfaction.7.2 Human Resources7.2.1 GeneralPersonnel performing work affecting service/product quality shall be competent on the basis of applicableeducation, training, skills and experience.7.2.2 Competence, Awareness and Training (MSU/A&F/ADMIN/OP/01)The Deputy Vice Chancellors, Deans, Directors, Department Chairs and Section Heads at Maseno Universityshall:a) Identify competency needs for personnel performing activities affecting quality using jobdescriptions;b) Provide training or taking other actions (e.g., coaching, communication, reading) to satisfy theseneeds when training is required;c) Evaluate the effectiveness of the actions taken;d) Ensure that employees are aware of the relevance and importance of their activities and howthey contribute to the achievement of the quality objectives;e) Maintain appropriate records of education, training, skills and experience.7.3 InfrastructureThe University management (VC & DVC’s) determines, provides and maintains the infrastructure needed toachieve the conformity of service/product to requirements, including, as applicable:a) Buildings, workspace and associated utilities;b) Process equipment, (both hardware and software);c) Supporting services (such as transport and communication).d) Work environment7.4 Work EnvironmentThe Deputy Vice Chancellors determines and manages the work environment (e.g. facilities and supportingitems/services) and conducts a yearly audit to achieve service/product conformity to requirements. This auditincludes: (a) infrastructure, (b) health & safety, (c) housekeeping and (d) work ethicsReference Documents:MSU/QM Quality ManualMSU/MR/OP/01 Control of DocumentsMSU/MR/OP/02 Control of RecordsMSU/MR/OP/03 Internal Quality AuditMSU/MR/OP/04 Non-Conforming productsMSU/MR/OP/05 Corrective ActionMaseno University, Private Bag Maseno. 21Tel 0722203411