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MASENO UNIVERSITYQUALITY MANUALNo. MSU/QMTERMS AND DEFINITIONS 4NOTE: The terms used in this <strong>Manual</strong> describe the supply-chain are as follows:SUPPLIER ORGANIZATION CUSTOMERPRODUCT: Result of services, for example qualified graduatesSERVICE/PRODUCT: Same as Product, above.PRODUCTION: Act of producing a service or product whether <strong>on</strong> <strong>Maseno</strong> <strong>University</strong> premises or <strong>on</strong> acustomer site.OPERATIONS: Act of providing directi<strong>on</strong> and support services to Producti<strong>on</strong> (see above). May also includeproducti<strong>on</strong> in certain c<strong>on</strong>texts.<strong>Maseno</strong> <strong>University</strong>, Private Bag <strong>Maseno</strong>. 15Tel 0722203411

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