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MASENO UNIVERSITYQUALITY MANUALNo. MSU/QMNORMATIVE REFERENCE DOCUMENTS 3Reference StandardsISO 9001:2008NOTE: Documents related to this manual include all procedures with the prefix “MSU/WWW/WW/OP/XX”,(where WWW - Division, WW – department, OP-operations procedures & XX – number) compulsory and workprocedures of QMS used in the organization.Maseno University, Private Bag Maseno. 14Tel 0722203411
MASENO UNIVERSITYQUALITY MANUALNo. MSU/QMTERMS AND DEFINITIONS 4NOTE: The terms used in this Manual describe the supply-chain are as follows:SUPPLIER ORGANIZATION CUSTOMERPRODUCT: Result of services, for example qualified graduatesSERVICE/PRODUCT: Same as Product, above.PRODUCTION: Act of producing a service or product whether on Maseno University premises or on acustomer site.OPERATIONS: Act of providing direction and support services to Production (see above). May also includeproduction in certain contexts.Maseno University, Private Bag Maseno. 15Tel 0722203411
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