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MASENO UNIVERSITYQUALITY MANUALORGANIZATION CHARTNo. MSU/QMMaseno University, Private Bag Maseno. 10Tel 0722203411
MASENO UNIVERSITYQUALITY MANUALNo. MSU/QMINTRODUCTION 11.1 GeneralThis Quality Manual specifies requirements and policy for Maseno University used to address customersatisfaction, to meet customer and applicable regulatory requirements and to meet ISO 9001:2008requirements.1.2 Process ApproachMaseno University has adopted the process approach to quality management, as described in this manual.Figure A is a conceptual illustration of the process approach at Maseno UniversityContinual Improvement of the Quality ManagementSystemManagementResponsibilityCustomer RequirementsResourceManagementMeasurementAnalysis andImprovementCustomer SatisfactionINPUTProductRealizationOUTPUTMaseno University, Private Bag Maseno. 11Tel 0722203411
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