2002 Annual Report - Turkish Airlines

2002 • 25services444 0 THY - Flight RouteProjectTurkish Airlines offers passengerreservation services directly over asingle telephone number (444 0 THY -444 0 849) via its Call Center. Callsreceived for Miles&Miles and internetsales are also serviced over thisnumber.Return Check-inTurkish Airlines provides the returncheck-in service for passengers withoutluggage who return on the same day,between Istanbul, Ankara, Izmir,Antalya, Adana, Bodrum, Dalaman,Trabzon, Gaziantep, Samsun, Erzurum,Malatya, Kayseri, Van, Elaz›¤,Diyarbak›r, Konya, Denizli, London,Frankfurt, Paris and Athens. Passengerswithout luggage who have areservation for their return flight canreceive their return boarding card whenthey report to the departure desk.E@sy Check-inFax and e-mail check-in service isprovided to Business Class passengers’whose departure point is Istanbul.Alternative Check-inTurkish Airlines passengers cancomplete their ticket purchases andcheck-in formalities at the Havaflterminal in downtown Ankara, beforearriving at the Esenbo¤a Airport. Thisservice is provided to all Turkish Airlinespassengers whether they have luggageor not, for all domestic andinternational flights departing fromAnkara.Hotel Check-inAll passengers staying at hotels thathave a special agreement with TurkishAirlines can receive their boardingpasses at their hotels.On-line Internet ServicesOn-line services available at the TurkishAirlines website include On-line TicketSales, Flight Schedules, Miles&Milesservices, Lost Baggage Tracking, CargoTracking, Departure-Arrival Informationand Job Applications.Passengers who purchase tickets forflights originating in Turkey, the USA,the UK and Germany on the TurkishAirlines website have the option toreceive their tickets by mail.Alternatively, passengers can receivetheir tickets at the airport beforedeparture at some major cities in Turkeyand abroad. Another option for thepassengers is to get their reserved ticketfrom a Turkish Airlines Sales Office.On the Turkish Airlines official website(www.thy.com), links to local webpages of other Turkish Airlinesinternational offices are available.Currently, the local websites for theUSA, Singapore, Japan, Hungary andGermany are accessible in their locallanguage.