2002 Annual Report - Turkish Airlines

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22 • 2002 TURKISH AIRLINES annual reporthuman resourcesThe total number of Turkish Airlinesemployees dropped from 11,242 to10,984 in 2002 compared to theprevious year, a decline of 2.3%.The number of passengers per staffincreased by 3.4% compared to theprevious year - as a result, productivityand efficiency per staff increased.1998-2002 Development of Personnel EfficiencyTotal Staff Per Number of PassengersYears Aircraft Per Staff1998 152 9311999 157 8852000 171 9642001 163 9142002 166 945TrainingTurkish Airlines Training Department isable to meet the training needs ofdomestic and international airlines byproviding a variety of courses such as:Engine Type, Fuselage Types andAvionics Systems, Ticketing andReservations for sales agents, Cargosales and Hazardous MaterialsHandling for cargo agents as well asBehavior and Quality Training for allcustomers required. Additionally,based on authorization granted by theCivil Aviation General Directorate,licensing tests are given to customerson a fee basis.A total of 8,129 personnelparticipated in Passenger Sales,Reservations, Passenger Services,Ground Operations, Cargo, Quality,Computer, Technical English andAircraft Basic Technical and Typecourses scheduled during 2002.Training based on the e-learningmodel was initiated with the trainingof the managers. A total number of121 managers participated in thisprogram, 68 of whom were fromoverseas posts.Flight Training CenterThe Flight Training Center iscomposed of two sections; cockpitand cabin training. For cockpit trainingthere are B737-400, RJ and B737-800“Full Flight Simulators”. The Centerhas each of the following available forcabin training: one A340 First Classcabin service mock-up, one B737Economy Class cabin service mock-up,one B737/A310/A340 mobileemergency evacuation simulator andone A310 wing top exit door trainingmodel.During the year, a total of 1,270cockpit crew participated in 105courses and 2,919 cabin crewparticipated in 116 courses held in theFlight Training Center.In 2002, revenue earned from cockpitand cabin training provided to otheraviation companies totaled US$ 2.6million.
2002 • 23investmentsmajor projectsThe 2002 Investment Programconsisted of 18 projects; procurementsfor medium-capacity/medium-range(MCMR) aircraft, aircraft engines,aircraft components, computers,aircraft development, ground handlingequipment renovation, large fuselagelongrange aircraft, general distributionsystem, communication equipment,various airports premises building andenlargement, flight training, vehicleacquisition, building, furnishing andmechanization of cargo buildings invarious cities, maintenance-renovation(transportation sector), secondmaintenance base, revision equipment,maintenance-renovation(manufacturing sector) and the firstmaintenance base enlargementproject.The year 2002 Investment Program’sinitial budget of TL 139,330 billion wasincreased to TL 210,138 billion duringthe year.The total cash basis program accrualtotaled TL 34,426 trillion, 53% of the2001 Investment Program. When thetwo B737-800 passenger aircraftprocured through financial leasingunder the (MCMR) AircraftProcurement Project was included,total cash basis program accrual wasTL 143,069 trillion in total, 68% of the2001 Investment Program.Medium-Capacity Medium-Range (MCMR) AircraftProcurement ProjectTo meet Turkish Airlines’ mediumcapacity/medium-rangeaircraftrequirement, subsequent to ResolutionNo. 125 issued by the Board ofDirectors on October 6, 1997, anagreement was signed with Boeing for49 B737 passenger aircraft - 26 on afirm order basis and 23 on an optionalbasis.During the year, two B737-800passenger aircraft were procuredthrough financial leasing and as such,within the framework of theagreement concluded with the BoeingCompany, the procurement of 26B737 passenger aircraft on a firmorder basis was completed by the endof 2002.Aircraft Engine ProcurementProjectThe project aimed to meet the enginerequirements for a variety of aircraft inthe Turkish Airlines fleet and withinthe scope of the project one B737-800aircraft engine was procured duringthe year.Turkish Airlines offerspassenger reservation servicesdirectly over a single telephonenumber (444 0 THY - 444 0 849)via its Call Center. Calls receivedfor Miles&Miles and internetsales are also serviced over thisnumber.
Page 2: contentsHighlights of the Year 2002
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Our FleetASIAAlmatyAmmanAshkhabadBa
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