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Smart Grids Roadmap - Smart Grid Sherpa

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everyone. From this viewpoint, smart meteringand dynamic pricing provide an opportunity toremove hidden rate subsidies that until now haveburdened smaller customers. Further, in many pilotprojects, including the PowerCents DC project inWashington, DC, lower-income customers havesigned up for the programme at higher rates thanothers, and have responded to price signals.Further research is needed to identify the fullrange of consumer protection policies and makerecommendations to governments on smart gridrelatedconsumer protection issues.Building consensus onsmart grid deploymentThis roadmap recommends the following actions:Accelerate education and improve understanding of electricity systemcustomers and stakeholders (including energy utilities, regulators andconsumer advocates) to increase acceptance for smart grid deployments.Develop technological solutions in parallel with institutional structureswithin the electricity system to optimise overall operations and costs.MilestonesFrom 2011 to 2020From 2011 to 2020 (withcontinued evolution to 2050)As smart grid technologies are deployed, electricitysystems will become more customer-focused, butcustomer behaviour is difficult to predict. A longtermprocess of customer education and improvedunderstanding of customer response is needed toconsolidate technology and user interactions acrossthe electricity system. Energy utilities, regulatorsand consumer advocates all have a role in buildingawareness. Ultimately all investments are paidfor by customers, so those deploying smart gridsshould be able to demonstrate clearly how costs willbe recovered and how investment will benefit thecustomer. Customers must be significantly engagedin the planning and deployment of smart grids, atdemonstration stage and at full-scale rollout. So far,customers have seldom been at the table during thesmart grid planning process.The demonstration and deployment of newtechnologies involves some level of risk. Therisk must be analysed and addressed jointlyby stakeholders; technology risks can be bestaddressed by the technology providers andsystem operators, while policy and market risksmust be considered with regulator and customerinvolvement. By phasing demonstration anddeployment carefully while considering andadapting policy, regulation and institutionalstructures, risks can be minimised and projectswill be more broadly accepted. It can be arguedthat risks associated with smart grid development,demonstration and deployment will be lower thanthe risk of not addressing the coming changes andneeded investment in the electricity system.A positive example of a good customerengagement strategy can be found in ENEL’sTelegestore project in Italy. During the rollout of33 million smart meters, ENEL dedicated time toeducating the public through town hall meetingsand discussions with consumer protection groupsthat had voiced concerns over the collectionof data about consumer energy habits. Whileassuaging people’s doubts, Enel was able toexplain that most customers’ bills would godown because of smart meters, helping increasecustomer loyalty. 2727 www.smartgridaustralia.com.au/index.php?mact=News,cntnt01,detail,0&cntnt01articleid=277&cntnt01returnid=6940 Technology <strong>Roadmap</strong>s <strong>Smart</strong> grids© OECD/IEA, 2010

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