Technological DevelopmentThe Company's computer system, known as Enterprise 2000, is used by both brands and provides <strong>the</strong> foundation <strong>for</strong>: (i) asophisticated reservation system; (ii) sales tools to be used by <strong>the</strong> Company's comb<strong>in</strong>ed field sales <strong>for</strong>ce; and (iii) productivitytools <strong>for</strong> travel agents. The Company has developed a corporate shoreside <strong>in</strong>tranet as well as electronic ship to shorecommunication tools to improve its <strong>in</strong>ternal productivity. Both <strong>Royal</strong> <strong>Caribbean</strong> International and Celebrity <strong>Cruises</strong> haveextensive websites, provid<strong>in</strong>g access to millions of Internet users throughout <strong>the</strong> world.SALES, MARKETING AND PASSENGER SERVICESThe Company sells its cruise vacations almost exclusively through approximately 30,000 <strong>in</strong>dependent travel agencies worldwide.The Company ma<strong>in</strong>ta<strong>in</strong>s a large sales support organization <strong>in</strong>clud<strong>in</strong>g 100 district sales managers support<strong>in</strong>g both brands <strong>in</strong> NorthAmerica. The Company also utilizes a telemarket<strong>in</strong>g program <strong>in</strong> <strong>the</strong> United States and Canada called CruiseConnect to contactsmaller travel agencies to <strong>in</strong><strong>for</strong>m <strong>the</strong>m of new products and promotions. The Company believes that ma<strong>in</strong>ta<strong>in</strong><strong>in</strong>g personal contactwith travel agency owners, managers and front-l<strong>in</strong>e retail agents is crucial to reta<strong>in</strong><strong>in</strong>g travel agency loyalty. The Companyaugments this type of contact with an extensive program of sem<strong>in</strong>ars designed to familiarize travel agents with <strong>the</strong> cruise <strong>in</strong>dustryand <strong>the</strong> market<strong>in</strong>g of cruises.<strong>Royal</strong> <strong>Caribbean</strong> International pursues a comprehensive market<strong>in</strong>g program with an emphasis on consumer advertis<strong>in</strong>g us<strong>in</strong>g <strong>the</strong>tag l<strong>in</strong>e, "Like no vacation on earth(sm)." Through its advertis<strong>in</strong>g, <strong>Royal</strong> <strong>Caribbean</strong> International positions itself as a provider ofhigh quality, all-<strong>in</strong>clusive, cruise vacations offer<strong>in</strong>g a variety of dest<strong>in</strong>ations and, <strong>in</strong> <strong>the</strong> Company's op<strong>in</strong>ion, considerable value.<strong>Royal</strong> <strong>Caribbean</strong> International attempts to convey <strong>the</strong> message that <strong>the</strong> style and level of service of its shipboard cruiseexperience, toge<strong>the</strong>r with <strong>the</strong> dest<strong>in</strong>ations visited by its ships, is an attractive alternative to land-based vacations.Celebrity <strong>Cruises</strong> also pursues a comprehensive market<strong>in</strong>g program with an emphasis on consumer advertis<strong>in</strong>g us<strong>in</strong>g <strong>the</strong> tag l<strong>in</strong>e,"Exceed<strong>in</strong>g expectations(sm)". An advertis<strong>in</strong>g campaign utiliz<strong>in</strong>g national television, magaz<strong>in</strong>es and newspapers featurescommercials with <strong>the</strong> <strong>the</strong>me, "Simply <strong>the</strong> Best". The Company believes that Celebrity <strong>Cruises</strong> represents enhanced value to <strong>the</strong>premium segment based on elements such as its d<strong>in</strong><strong>in</strong>g experience, staff to guest ratio, cab<strong>in</strong> size, artwork, technology,AquaSpa(sm) packages and its modern fleet of ships, all of which have been built <strong>in</strong> <strong>the</strong> 1990's.OPERATIONSCruise Ships and It<strong>in</strong>erariesThe Company operates 16 ships under two brands and offers more than 110 different it<strong>in</strong>eraries rang<strong>in</strong>g from three to 21 nightsthat call on more than 175 dest<strong>in</strong>ations on six cont<strong>in</strong>ents. The follow<strong>in</strong>g table represents summary <strong>in</strong><strong>for</strong>mation concern<strong>in</strong>g <strong>the</strong>Company's ships and <strong>the</strong>ir areas of operation based on 1999 it<strong>in</strong>eraries (subject to change):YEAR VESSEL PASSENGERENTERED SERVICE CAPACITY(1) PRIMARY AREAS OF OPERATION--------------- ----------- ----------------------------ROYAL CARIBBEAN INTERNATIONAL:Voyager of <strong>the</strong> Seas(2)............. 1999 3,100 Western <strong>Caribbean</strong>Vision of <strong>the</strong> Seas................. <strong>1998</strong> 2,000 Panama Canal, Hawaii, AlaskaEnchantment of <strong>the</strong> Seas............ 1997 1,950 Eastern & Western <strong>Caribbean</strong>Rhapsody of <strong>the</strong> Seas............... 1997 2,000 Alaska, Sou<strong>the</strong>rn <strong>Caribbean</strong>,Mexico, Panama Canal, HawaiiGrandeur of <strong>the</strong> Seas............... 1996 1,950 Eastern <strong>Caribbean</strong>Splendour of <strong>the</strong> Seas.............. 1996 1,800 Europe, <strong>Caribbean</strong>,Canada/New EnglandLegend of <strong>the</strong> Seas................. 1995 1,800 Europe, Hawaii, PanamaCanal, Mexico, <strong>Royal</strong>JourneysMajesty of <strong>the</strong> Seas................ 1992 2,350 Western & Sou<strong>the</strong>rn <strong>Caribbean</strong>Monarch of <strong>the</strong> Seas................ 1991 2,350 Sou<strong>the</strong>rn <strong>Caribbean</strong>Vik<strong>in</strong>g Serenade(3)................. 1982/1991 1,500 Mexican BajaNordic Empress..................... 1990 1,600 Sou<strong>the</strong>rn <strong>Caribbean</strong>, BermudaSovereign of <strong>the</strong> Seas.............. 1988 2,250 BahamasCELEBRITY CRUISES:Mercury............................ 1997 1,850 Western <strong>Caribbean</strong>, Alaska,Panama CanalGalaxy............................. 1996 1,850 Sou<strong>the</strong>rn <strong>Caribbean</strong>, AlaskaCentury............................ 1995 1,750 Eastern & Western <strong>Caribbean</strong>,EuropeZenith............................. 1992 1,350 Panama Canal, BermudaHorizon............................ 1990 1,350 Sou<strong>the</strong>rn <strong>Caribbean</strong>, Bermuda(1) Based on double occupancy per cab<strong>in</strong>. (2) Voyager of <strong>the</strong> Seas is expected to enter service <strong>in</strong> November 1999.(3) Indicates year placed <strong>in</strong> service and year redeployed after conversion to expand capacity.
At year-end <strong>1998</strong>, <strong>the</strong> comb<strong>in</strong>ed fleets of <strong>Royal</strong> <strong>Caribbean</strong> International and Celebrity <strong>Cruises</strong> had an average age ofapproximately five years, which <strong>the</strong> Company believes is <strong>the</strong> youngest of any major cruise company.New VesselsThe Company has n<strong>in</strong>e ships on order. The planned passenger capacity and expected delivery dates of <strong>the</strong> ships on order are asfollows:EXPECTEDPASSENGERVESSEL DELIVERY DATES CAPACITY(1)------ ----------------- -----------ROYAL CARIBBEAN INTERNATIONAL:Eagle-classVoyager of <strong>the</strong> Seas(2)................................. 4th Quarter 1999 3,100Explorer of <strong>the</strong> Seas................................... 3rd Quarter 2000 3,100Adventure of <strong>the</strong> Seas.................................. 2nd Quarter 2002 3,100Vantage-classRadiance of <strong>the</strong> Seas................................... 1st Quarter 2001 2,100Brilliance of <strong>the</strong> Seas................................. 2nd Quarter 2002 2,100CELEBRITY CRUISES:Millennium-classMillennium............................................. 2nd Quarter 2000 2,000Unnamed................................................ 1st Quarter 2001 2,000Unnamed................................................ 3rd Quarter 2001 2,000Unnamed................................................ 2nd Quarter 2002 2,000(1) Based on double occupancy per cab<strong>in</strong>. (2) Included <strong>in</strong> table on prior page -- Cruise Ships and It<strong>in</strong>eraries.The Eagle-class vessels are be<strong>in</strong>g built <strong>in</strong> Turku, F<strong>in</strong>land by Kvaerner-Masa Yards which built two of <strong>the</strong> <strong>Royal</strong> <strong>Caribbean</strong>International ships. The Vantage-class vessels are be<strong>in</strong>g built <strong>in</strong> Papenburg, Germany by Meyer Werft, <strong>the</strong> same shipyard whichbuilt all of <strong>the</strong> Celebrity <strong>Cruises</strong> vessels. The Millennium-class vessels are be<strong>in</strong>g built by Chantiers de l'Atlantique <strong>in</strong> St. Nazaire,France, <strong>the</strong> same shipyard which built seven of <strong>the</strong> <strong>Royal</strong> <strong>Caribbean</strong> International ships. The aggregate contract price of <strong>the</strong> n<strong>in</strong>eships, which excludes capitalized <strong>in</strong>terest and o<strong>the</strong>r ancillary costs, is approximately $3.6 billion.Shipboard Activities and Shipboard RevenuesBoth brands offer modern fleets with a wide array of shipboard activities, services and amenities <strong>in</strong>clud<strong>in</strong>g swimm<strong>in</strong>g pools, sundecks, spa facilities which <strong>in</strong>clude massage and exercise facilities, beauty salons, gam<strong>in</strong>g facilities (which operate while <strong>the</strong> shipsare at sea), lounges, bars, Las Vegas-style enterta<strong>in</strong>ment, retail shopp<strong>in</strong>g, libraries, c<strong>in</strong>emas, conference centers and shoreexcursions at each port of call. While many shipboard activities are <strong>in</strong>cluded <strong>in</strong> <strong>the</strong> base price of a cruise, additional revenues arerealized from gam<strong>in</strong>g, <strong>the</strong> sale of alcoholic and o<strong>the</strong>r beverages, <strong>the</strong> sale of gift shop items, shore excursions, photography andspa services.Private Dest<strong>in</strong>ations<strong>Royal</strong> <strong>Caribbean</strong> International operates two private dest<strong>in</strong>ations: (i) CocoCay, an island owned by <strong>the</strong> Company and known asLittle Stirrup Cay located <strong>in</strong> <strong>the</strong> Bahamas; and (ii) Labadee, a secluded pen<strong>in</strong>sula leased by <strong>the</strong> Company and located on <strong>the</strong> northcoast of Haiti. The facilities at CocoCay and Labadee <strong>in</strong>clude, among o<strong>the</strong>rs, a variety of watersports activities, refreshment bars,artisan markets and picnic facilities.SeasonalityThe Company's revenues are moderately seasonal, due to variations <strong>in</strong> rates and occupancy percentages. See Note 14 to <strong>the</strong>Annual Consolidated F<strong>in</strong>ancial Statements.Guests and CapacityThe follow<strong>in</strong>g table sets <strong>for</strong>th <strong>the</strong> aggregate number of guests carried and <strong>the</strong> number of guests expressed as a percentage of totalcapacity <strong>for</strong> <strong>the</strong> Company's ships:FISCAL YEARS-------------------------------<strong>1998</strong> 1997 1996--------- --------- -------Number of Guests....................................... 1,841,152 1,465,450 973,602Percentage of Total Capacity.......................... 105.2% 104.2% 101.3%In accordance with cruise <strong>in</strong>dustry practice, total capacity is determ<strong>in</strong>ed based on double occupancy per cab<strong>in</strong> even though somecab<strong>in</strong>s accommodate three or four guests; accord<strong>in</strong>gly, a percentage <strong>in</strong> excess of 100% <strong>in</strong>dicates that more than two guestsoccupied some cab<strong>in</strong>s.