12.07.2015 Views

Forecasting for the Love Boat: Royal Caribbean Cruises in 1998(

Forecasting for the Love Boat: Royal Caribbean Cruises in 1998(

Forecasting for the Love Boat: Royal Caribbean Cruises in 1998(

SHOW MORE
SHOW LESS

Create successful ePaper yourself

Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.

CELEBRITY CRUISESCelebrity <strong>Cruises</strong> was founded <strong>in</strong> 1990 and operated three ships between 1992 and 1995. Between 1995 and 1997, Celebrity<strong>Cruises</strong> undertook its first capital expansion program, add<strong>in</strong>g three Century-class vessels which range <strong>in</strong> size from 1,750 to 1,850berths. Celebrity <strong>Cruises</strong> has on order four Millennium-class vessels which will have approximately 2,000 berths and arescheduled <strong>for</strong> delivery <strong>in</strong> <strong>the</strong> second quarter 2000, first quarter 2001, third quarter 2001 and second quarter 2002. TheMillennium-class ships are a progression from <strong>the</strong> Century-class vessels, which have been widely accepted <strong>in</strong> <strong>the</strong> premiumsegment of <strong>the</strong> marketplace. This new class of vessels will build on <strong>the</strong> brands' primary strengths, <strong>in</strong>clud<strong>in</strong>g f<strong>in</strong>e d<strong>in</strong><strong>in</strong>g, largecab<strong>in</strong>s, extensive spa facilities and impeccable service.Beg<strong>in</strong>n<strong>in</strong>g <strong>in</strong> 2000 through 2002, Celebrity <strong>Cruises</strong>' capacity is expected to <strong>in</strong>crease 97.7% to 16,200 berths.At year-end <strong>1998</strong>, <strong>the</strong> Company's comb<strong>in</strong>ed fleet had an average age of approximately five years, which <strong>the</strong> Company believes is<strong>the</strong> youngest of any major cruise company. On a comb<strong>in</strong>ed basis, beg<strong>in</strong>n<strong>in</strong>g <strong>in</strong> 1999 through 2002, <strong>the</strong> Company's year-end berthcapacity is expected to <strong>in</strong>crease 64.4% from 31,200 to 51,300 berths.The Company's <strong>in</strong>creased average ship size and number of available berths have enabled it to achieve certa<strong>in</strong> economies of scale.Larger ships allow <strong>the</strong> Company to transport more guests than smaller ships without a correspond<strong>in</strong>g <strong>in</strong>crease <strong>in</strong> certa<strong>in</strong> operat<strong>in</strong>gexpenses. This <strong>in</strong>crease <strong>in</strong> fleet size also provides a larger revenue base to absorb its market<strong>in</strong>g, sell<strong>in</strong>g and adm<strong>in</strong>istrativeexpenses.Worldwide It<strong>in</strong>erariesThe Company's 1999 it<strong>in</strong>eraries <strong>in</strong>clude more than 110 different it<strong>in</strong>eraries that call on more than 175 dest<strong>in</strong>ations on sixcont<strong>in</strong>ents. New ships allow <strong>the</strong> Company to expand <strong>in</strong>to new dest<strong>in</strong>ations, it<strong>in</strong>eraries and markets. In 1999, <strong>Royal</strong> <strong>Caribbean</strong>International will be offer<strong>in</strong>g <strong>the</strong> "<strong>Royal</strong> Journeys" program which offers 10 global cruise it<strong>in</strong>eraries visit<strong>in</strong>g 41 ports <strong>in</strong> 19countries on four cont<strong>in</strong>ents. Celebrity <strong>Cruises</strong> is reposition<strong>in</strong>g a vessel to <strong>the</strong> European market. In addition, <strong>the</strong> Company is<strong>in</strong>creas<strong>in</strong>g its capacity <strong>in</strong> <strong>the</strong> short cruise market <strong>in</strong> 2000 by establish<strong>in</strong>g a <strong>Royal</strong> <strong>Caribbean</strong> International vessel year round <strong>in</strong>Port Canaveral to provide 3 and 4 day Bahamas cruises.Product InnovationThe Company recognizes <strong>the</strong> need <strong>for</strong> new and <strong>in</strong>novative on-board products and experiences <strong>for</strong> guests, and develops <strong>the</strong>seproducts based on guest feedback, crew suggestions and competitive product reviews. Accord<strong>in</strong>gly, <strong>the</strong> Company cont<strong>in</strong>ues to<strong>in</strong>vest <strong>in</strong> design <strong>in</strong>novations on new ships and additional product offer<strong>in</strong>gs on its exist<strong>in</strong>g fleet. New offer<strong>in</strong>gs such as expandedd<strong>in</strong><strong>in</strong>g options, and recreational activities such as rock climb<strong>in</strong>g and ice skat<strong>in</strong>g are among <strong>the</strong> services to be offered <strong>in</strong> <strong>the</strong> future.Travel Agency SupportBecause essentially all <strong>the</strong> book<strong>in</strong>gs <strong>for</strong> <strong>the</strong> Company's ships are made by <strong>in</strong>dependent travel agencies, <strong>the</strong> Company iscommitted to support<strong>in</strong>g <strong>the</strong> travel agency community. The Company ma<strong>in</strong>ta<strong>in</strong>s a large sales support organization <strong>in</strong>clud<strong>in</strong>g 100district sales managers support<strong>in</strong>g both brands <strong>in</strong> North America. The Company was <strong>the</strong> first cruise company to develop anautomated book<strong>in</strong>g system, CruiseMatch 2000(TM). This automated reservations system allows travel agents direct access to <strong>the</strong>Company's computer reservation system to improve ease of book<strong>in</strong>gs. More than 30,000 <strong>in</strong>dependent travel agencies worldwidecan book cruises <strong>for</strong> both brands us<strong>in</strong>g CruiseMatch 2000(TM). The Company also offers CruiseMatch 2000 Onl<strong>in</strong>e(R) whichmakes CruiseMatch 2000(TM) accessible to travel agencies through <strong>the</strong> <strong>Royal</strong> <strong>Caribbean</strong> International and Celebrity <strong>Cruises</strong>websites. In <strong>1998</strong>, <strong>the</strong> Company launched CruiseWriter(sm), an <strong>in</strong>stant collateral system that allows travel agents to customizecollateral materials <strong>for</strong> <strong>the</strong>ir clients. In 1997, <strong>the</strong> Company also opened a reservation call center <strong>in</strong> Wichita, Kansas to offergreater flexibility and extended hours of operations.International GuestsInternational guests cont<strong>in</strong>ue to provide an <strong>in</strong>creas<strong>in</strong>g share of <strong>the</strong> Company's growth. International guests have grown fromapproximately 7% of total guests <strong>in</strong> 1991 to approximately 16% of total guests <strong>in</strong> <strong>1998</strong>. One of <strong>the</strong> Company's strategies is to usefleet deployment and expanded it<strong>in</strong>eraries to <strong>in</strong>crease its passenger sourc<strong>in</strong>g outside North America. Dur<strong>in</strong>g <strong>1998</strong>, <strong>the</strong> Companyhired a senior vice president of <strong>in</strong>ternational sales and market<strong>in</strong>g to fur<strong>the</strong>r develop and expand its <strong>in</strong>ternational sales capability.The Company carries out its <strong>in</strong>ternational sales ef<strong>for</strong>t through sales offices located <strong>in</strong> London, Frankfurt, Oslo, Genoa and Paris,and a network of 38 <strong>in</strong>dependent <strong>in</strong>ternational representatives located throughout <strong>the</strong> world. The Company is also able to acceptbook<strong>in</strong>gs <strong>in</strong> various currencies.Yield ManagementThe Company cont<strong>in</strong>ues to develop more sophisticated pric<strong>in</strong>g and yield management programs to maximize its occupancy andrevenue by project<strong>in</strong>g <strong>the</strong> demand <strong>for</strong> its cruises <strong>in</strong> various passenger markets and, based on certa<strong>in</strong> variables, direct<strong>in</strong>g itsmarket<strong>in</strong>g ef<strong>for</strong>ts toward such markets. In addition to project<strong>in</strong>g demand, <strong>the</strong>se programs will cont<strong>in</strong>ue to enable <strong>the</strong> Company toreact quickly to changes <strong>in</strong> market conditions.

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!