The Professional Maid - Cleaning Techniques - Dr. Daniel G. Fuchs

Hotels & ResortsStandard Operating ProcedureHousekeepingUpdate: 04.07.08 / DHR-CO-HK-SOP-017The Professional Maid - Cleaning TechniquesObjectiveThe Professional Maid and Housekeeping Associate must know the basic knowledge of efficientcleaning techniques and utensils used.ProceduresMethods of Cleaning (Mechanical Processes & Procedures) / Cleaning Chemicals 1. SC Save & Clean ; Liquid cleaner and sanitizer is designed for cleaning toilettes, urinals,washroom floors, walls and hard surfaces without causing metal corrosion. , , , € ‚ ƒ„„„… 2. No Rust; Liquid cleaner can be used to remove rust and sediments. To avoid using on marblesurfaces. „ †…‚ †„3. Window Clean; Powerful glass window cleaner. Cuts through grease soils to leave sparklingsurfaces. ‡ ˆ † †‡ 4. Pick Up; Liquid mop treatment is designed to treat dust mops to increase ability of collectingand holding dust. Contains solvents and oil. Use for every hard floor surface. „ ‰ „Š„‹ˆ‚ Mop † ‡Œ… ‚ˆŽ 5. Shine-Up; versatile general purpose polisher is designed to maintain and protect furniture andother hard surfaces such as wood. Laminate, vinyl, plastic and leather with a long-lasting shine.Using a white towel wipe the surface after spraying furniture wax. „ † ‘’ „ ‚ , „’, † ‰ †€ˆ‘‡ “ ‚General Bathroom Cleaning ‰1. Clean the top of the wall all around the bathroom, the light fixtures and check for any missinghooks. € Ž ’ ‘‚ † ’ˆˆ€‡’†2. Wash and polish the wall tiles. ‡€ †3. Polish the mirror(s) with a cotton rag. ‡ †€4. Clean the Jacuzzi inside, outside and polish the metal fixtures. ˆ†, ˆ ˆ”† 5. Be careful with any article left by the guest and move it during the cleaning session. ˆ•‰ ‰„‰ˆ’–ˆ€‘ 6. Clean and dry the floor, starting from the inside and ending at the door. ‡ † „ ˆ† Ž’‘ 7. Display the exact towel count and refill the supplies and the amenities. €‡’ ‡ ‡ † ’„ …•, „‰ † †8. Turn off the lights. „ ‚ …9. Always leave the door ajar for effective ventilation. „ ’‘ ‚‰—‰© This material is copyright protected and is property of Daniel G. Fuchs and Stephan Faessler. Reproduction without permission is prohibited. 1

Hotels & ResortsStandard Operating ProcedureHousekeepingUpdate: 04.07.08 / DHR-CO-HK-SOP-017The Professional Maid - Cleaning TechniquesToilet Bowl Cleaning € 1. Flush the toilet and add the cleanser into the bowl, and let it soak for the number of minutesdisplayed on the product bottle. „ 1 † „‚‘ …•‰†† 2. Clean the top of the lid. Œ3. Wash the lid inside and outside, and the underneath and top of the seat. Œ †, , ‰ ‰4. Wash around and underneath the bowl with a toilet brush or by hand, using appropriaterubber gloves. †… ‚5. Put the brush into the bowl and scrub every part of the bowl. †ˆ…‹†6. Flush the toilet and rinse the toilet removing all the suds. ‰ 7. Dry both sides of the lid and seat. ‡Œ‰ ‰†8. Dry around and underneath the bowl and make sure there are no streaky marks. ‡ˆˆ† ’ ‘‚ † ’9. Flush the bowl again, and make sure it is clean, odorless and filled with clean water. ‰‚ † „ ‰Hand Basin Cleaning 1. Remove any article belonging to the guest from the shelves while cleaning. „ ‰ˆˆ€‘ „•‰ 2. Clean the tap, drain and stopper, and scrub the basin bowl thoroughly. ” Œ „ , ‡†3. Polish with a clan dry cloth. ˆ‘€ 4. Clean the pipes below the bowl. †’5. Clean glass shelves. 6. If a sink stopper is broken or missing, or the plumbing needs any attention, report the problemat once to the Engineering in order for the maintenance request to be issued immediately andthe problems to be fixed immediately. ‰ „ … ˜ 7. Dry the wash basin and its fittings. ‡…•…†8. Clean the mirror with a clean dry cloth. ‡ €Bathroom Floor Cleaning ……1. Sweep the floor with the broom before cleaning. 2. Floor tiles are to be scrubbed with warm soapy water or with the appropriate cleanser. 3. Begin in the farthest corner from the door. „‰ ‰‚‰… ’‘4. Go to every corner to remove the dirt. ˆ ’ ˜’ ’–5. Rinse and dry carefully. ‡† 6. Clean the door mirror. © This material is copyright protected and is property of Daniel G. Fuchs and Stephan Faessler. Reproduction without permission is prohibited. 2

Hotels & ResortsStandard Operating ProcedureHousekeepingUpdate: 04.07.08 / DHR-CO-HK-SOP-017The Professional Maid - Cleaning TechniquesShower Head Cleaning ‚1. Take out the showerhead and, by using a toothbrush, scrub around the showerhead with thestainless steel cleaner/ polish. † ‰† ˆ 2. Wash, dry and polish the metal fixtures. ‡…•† Bed Making ƒ„…Put on the sheet; „Š1. Place the sheet evenly on the mattress with the centre down the middle and with the rightface up€€‘ ‘ €† ‰ 2. Tuck the sheet under the mattress at the head top two corners and tuck in the other sides ofthe sheet tightly. €‘‰ 2 … ’ … ‰ Ž€†’ŽPlace the Duvet on the bed; € ’1. Fit the duvet on. € † ’2. Centre the bed duvet so that both sides and foot hang evenly.‘€ ’ †€ 2 … ’ – 3. Fold the top edge back at about 12 inches from the edge of the bed. € ’ • 12 „ ’Place the Pillows on the bed; ’1. Fluff the pillows and fit them into the pillowcases. …† †2. Place the pillows at the head of the bed from the edge. ’3. Make sure the bedspread is neatly placed. ’ ‘†† ‘’ Pillow 1. Remove the pillow cases and place them among the soiled linen. ‚ €‰ ˜2. Place the pillows on the chair ‚ 3. Do not put them on the floor because they will collect dust. ‚‰ Œ… © This material is copyright protected and is property of Daniel G. Fuchs and Stephan Faessler. Reproduction without permission is prohibited. 3

Hotels & ResortsStandard Operating ProcedureHousekeepingUpdate: 04.07.08 / DHR-CO-HK-SOP-017The Professional Maid - Cleaning TechniquesDuvet †1. Fold the duvet neatly and place it on a chair. € †‚ 2. Unstuck all the bed sheets and the duvet and remove them separately. Œ… €‘€ 3. Remove the sheet and place it with the soiled linen. Ž ‚ €‰ ‚˜Sheets †ƒ„ …1. Remove the bed sheet separately and place it with the soiled linen. Ž€‘‰ ‰‚˜Bed-Pad † ‡ƒˆ 1. To be changed only if necessary. ‰ ‡ 2. If soiled, remove it and place it with the soiled linen. †‚˜© This material is copyright protected and is property of Daniel G. Fuchs and Stephan Faessler. Reproduction without permission is prohibited. 4