Safety Culture Improvement Matrix - Industrial Centre

7 EMPLOYEE SATISFACTIONPrevious research has repeatedly shown that the “Safety climate” in an organisation has asignificant affect on its safety performance. If staff do not trust management or lack a sense ofownership of safety, then safety management arrangements are unlikely to be effectivelyimplemented or compiled with.Therefore, this section concerns the organisation’s success in developing the required “safetyclimate” amongst its employees, including staff, supervisors and management.The assessment of safety climate provides an indication of whether safety managementarrangements are likely to be effectively implemented and whether the leadership, peoplemanagement and resource management initiatives have been effective. The results from thissection should be used to inform the review of elements 1, 3 and 4 in particular. The results onemployee satisfaction may also be used to identify specific areas for improvement, such ashighlighting a need to improve employees’ ownership of safety. “Evidence” on these points,may be acquired from review of the behavioural/attitudinal aspects of incidents, formal attitudesurveys, ad-hoc feedback from staff, risk-perception surveys, staff focus groups etc.7.1 EMPLOYEES’ PERCEPTIONS OF THE LEVEL OF RISK THEY FACEDo staff and management hold valid perceptions of the risk posed by the hazards in theorganisation’s activities?Not at allTo some extent Moderately MostlyFullyIndicators may include:• staff perception of whether they work in a safe or unsafe environment• staff perception of whether the level of risk posed by various hazards justifies the level ofeffort required to apply designated safety controls• staff perception of risk posed by each hazard is consistent with the objective levels of risk.7.2 EMPLOYEES’ CONFIDENCE IN SAFETY CONTROLS AND PROCEDURESDo employees believe that adherence to designated procedures will assure an appropriatestandard of safety?Not at allTo some extent Moderately MostlyFullyIndicators may include:33