Tender Notice Dt - Department of Health , J&K

The Insurer will intimate the state toll free number to all beneficiaries alongwith addresses and other telephone numbers of the Insurer’s Project Office.Insurer may provide the details of the call center service with the technicalproposal.19. Procurement, Installation and Maintenance of Smart Card relatedHardware and Software in selected Public Hospitals:It will be the responsibility of the Insurer to Procure and Install Smart cardrelated devices in the selected public hospitals of the State. The cost ofprocurement installation and maintenance of these devices will also be theresponsibility of the Insurance Company.The details about the hardware and software which need to be installed atthe empanelled Hospitals of the State have been provided in Annexure 13.The list of Public hospitals where these need to be installed have beenprovided in Annexure 14.The Cost of Procurement, Installation and Maintenance of thesedevices in the hospitals mentioned in Annexure 14 will be theresponsibility of the Insurance Company.The Ownership of these devices will be of the State Government.20. Dispute Resolution and Grievance Redressal:If any dispute arises between the parties during the subsistence of the policyperiod or thereafter, in connection with the validity, interpretation,implementation or alleged breach of any provision of the scheme, it will besettled in the following way:a. Dispute between Beneficiary and Health Care ProviderThe parties shall refer such dispute to the redressal committee constitutedat the District level under the chairmanship of concerned District magistrateand authorized representative of the insurance company as members. Thiscommittee will settle the dispute.If either of the parties is not satisfied with the decision, they can go to theState level committee which will be Chaired by the Principal Secretary /Secretary, Department of Health and Family Welfare, Government ofJ&K with representative of the Insurance Company and representative ofthe State Nodal Agency as members.b. Dispute between Health Care Provider and the Insurance Company23