Hand Book for Gaon Burahs and Panchayati Raj Leader

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118CHAPTER – XXVIICONSUMER PROTECTION ACT 1986This is a unique piece of legislation to protect the consumers interest, bythe Govt. throughout the country. Various kinds of trade exploitations, such ashoarding & black marketing, exorbitant pricing, short weighment &measurement, selling of defective goods etc. are common experiences incommercial sector and hence various legislation, such as EssentialCommodities Act, Standard of Weights & Measures Act, food Adulteration Act,Drugs Control order etc. are also in existence to curb those unscrupuloustrade activities. But the basic difference of this C.P. Act, 1986 with otherconsumer safeguarding Act is that, unlike any other Act, which are eitherpunitive or preventive in nature, this C.P Act aims to compensate the lossincurred by the consumer by way of awarding appropriate compensation.There has already been established a three tier quasi-judicial institutions,namely District Forum, State Commission and National Commission, whichare functioning in district level, State level and National level through out thecountry for this purpose under this Act.SALIENT FEATURE OF CONSUMER PROTECTION ACT, 861. Who is a Consumer?Consumer is one who buy any goods or hires any services for aconsideration which has been paid or promised to be paid under any deferredsystem of payment. This includes user of such goods or services as well.2. What are the Consumer Rights?There are 6 (six) rights of the consumer under Consumer Protection Act,1986. These are:-1. Right to ‘Safety’.2. Right to be ‘Informed’.3. Right to ‘Choose’.4. Right to be ‘Heard’.5. Right to seek ‘Redressal’ and6. Right to ‘Consumer Education’.3. What constitute Consumer Complaint?Under the C.P. Act, a complaint means any allegation in writing made bythe complainant in regard to one or more of following:-(a) That, he has suffered loss or damages as a result of any unfairtrade practice adopted by any trader.(b) That, the goods mentioned in the complaint suffer from one or moredefects.(c) That services mentioned in the complaint suffer from deficiencies inany respect.(d) That, a trader has charged for the goods mentioned in thecomplaint, a price in excess of the actual price.
1194. Where to file a complaint?Under C.P. Act, Govt. has established a three-tier judicial institution.These are “District Forum”, functioning in Districts, “State Commission”,functioning in the State Capital and “National Commission”, functioningin National Capital.(a) Consumer complaints with financial involvement upto 20 lakh aredealt in District Forum. In Arunachal Pradesh, the DeputyCommissioner is the head of the District Forum.(b)(c)Consumer Complaints with financial involvement more than 20 lakhbut upto Rs. 1 (one) crore are dealt in State Commission.Consumer complaint with financial involvement beyond Rs. 1 (one)crore are dealt in National Commission.Besides, appeal lies against the order of District Forum to StateCommission and against the order of the State Commission to NationalCommission.5. What are the reliefs available under Consumer Protection Act?Depending upon the nature of relief sought by the consumer and facts,the redressal forum any give order for one or more of the followingreliefs:-(a) Removal of defects from the goods(b) Replacement of the goods(c) Refund of the price paid, OR(d) Award of compensation for the loss or injury suffered.As GB and PRI you are required to create awareness on the ConsumerAffairs amongst the villagers so that the poor and ignorant villagers arenot cheated.
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INDEX1 Foreword 12 Introduction3 Po
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iiHence in order to bring all the d
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2f) The H.G.B. / G.B. shall assist
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4consider it necessary to apprehend
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6SAMPLE APPOINTMENT ORDER FOR GBIn
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8CHAPTER-IILAW AND ORDER AND ROLE O
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10CHAPTER- IIIVARIOUS RURAL DEVELOP
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12INTRODUCTION:CHAPTER-IVROLES / RE
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14E. IMPLEMENTATION OF WAGE EMPLOYM
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16At District Level1. Project Direc
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18All mothers must attend postnatal
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203. INSECTICIDE TREATED BED NETS (
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22HIV IS NOT SPREAD BY-• Sharing
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24(F) INVOLVEMENT OF GBS AND PANCHA
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264. Objectives of Village Health P
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28Thematic Area(illustrative areas-
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3012. KEEP THE HOUSES, OFFICES AND
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32ATTENTION! ATTENTION !! ATTENTION
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34CHAPTER-VIIMPLEMENTATION OF PHE &
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36In conclusion the role of GBs and
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38d) ASSISTANCE TO PWD (Persons wit
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408. The subsequent allotment of sc
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424. Commercial Crop Programme.Unde
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44Under Tractor subsidy also, PRIs
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46CHAPTER: XA.H. & VETY DEPARTMENT
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48Modes of transmission:-• THE VI
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51Besides other ongoing fisheries s
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53Proper identification of the bene
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555. The ARCS/DRCS should be reques
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57which the villagers do not have a
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59participation of the community an
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61CHAPTER XVDISASTER MANAGEMENT AND
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63VILLAGE DISASTER MANAGEMENT PLANL
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65from the high elevations carries
Page 71 and 72: 67However, the members of this Team
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Page 75 and 76: Sl.No.71Total Number of Family Memb
Page 77 and 78: 73Sl.No.Type of Infrastructure Yes/
Page 79 and 80: 75f. Distance of the Village from t
Page 81 and 82: 77CHAPTER XVIPDS MANAGEMENT AND ROL
Page 83 and 84: 79CHAPTER XVIIREGISTRATION OF BIRTH
Page 85 and 86: 81governed by the provision regardi
Page 87 and 88: 83ANNEXURE (A)IN THE COURT OF EXECU
Page 89 and 90: 85CHAPTER XVIIIERADICATION OF CHILD
Page 91 and 92: 87members of the project societies
Page 93 and 94: 89CHAPTER XIXADULT LITERACY AND THE
Page 95 and 96: 91Schemes/Programmes of TRYSEM, DWC
Page 97 and 98: 938. B.nutans 35” 28. S.latifoliu
Page 99 and 100: 95A BRIEF NOTE ON ENCROACHMENT, ILL
Page 101 and 102: 97as per guidelines. For transporta
Page 103 and 104: 99x. Information which relates to p
Page 105 and 106: 101In simple terms the Right to Inf
Page 107 and 108: 103this internet facilities in the
Page 109 and 110: 105C H A P T E R- X X I I IDrug De-
Page 111 and 112: 107and strains of modern life, eros
Page 113 and 114: 109whom they were associated earlie
Page 115 and 116: 1118. To check the voters of other
Page 117 and 118: 113‣ All members need to be aware
Page 119 and 120: 115CHAPTER XXVIEMPOWERMENT OF WOMEN
Page 121: 117generating additional income to
Page 125 and 126: 121MANAGEMENT1. There will be a cen
Page 127 and 128: 1232. Zilla Parishad may formulate
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Hand Book for Gaon Burahs and Panchayati Raj Leader

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