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Montserrat Survey of Living Conditions (MSLC) Executive Summary

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<strong>Montserrat</strong> <strong>Survey</strong> <strong>of</strong> <strong>Living</strong> <strong>Conditions</strong><strong>Executive</strong> <strong>Summary</strong>both improve government performance and to increase the level <strong>of</strong> trust between government and thepopulation; several are implicit in preceding tables.Table ES13: Governance: <strong>Summary</strong> RecommendationsIssue Recommendations RationaleIncrease transparency <strong>of</strong>government policy.Increase consultationswith affected groupsImprove governmentinformation servicesImprove public relations.Improve inter-agency coordinationEnsure that politiciansand civil servants are not‘protected’ from theimpact <strong>of</strong> economicdownturnsPromoting communityself-help and relianceImprove information basefor decision-makingthrough a detailedanalysis <strong>of</strong> the 2011Census.Avoid raising the population’s expectationsas to what government can provide,especially in terms <strong>of</strong> employmentgeneration and economic development.Provide leaflets to set down procedures forimmigration, health costs, doctor on callsystem, work permits and socialassistance; publicise via the media.Develop links with representative NGOs.organisations, e.g. OPWA, <strong>Montserrat</strong>Council for the Elderly, migrantassociations.Retrain front <strong>of</strong>fice staff to be more client -friendly.Develop procedures for inter-agency coordinationon issues related to youthproblems, family matters and education.Key agencies are health, education, socialservices and the police.Restrict salary increases in times <strong>of</strong>hardship and bias these towards the lowerpaid.Encourage the involvement <strong>of</strong> CBOs inaddressing social problems affecting theircommunities.Many recommendations to assist thevulnerable (e.g. the elderly, the poor, theunemployed, those at risk from neglectand abuse) affect relatively small, discretegroups <strong>of</strong> the population. Yet littleaccurate information on these groupsexists.6.10 Recommendations for the Caribbean Development BankGovernments cannot provide everythingthat residents would like and this factneeds to be understood.The issue is <strong>of</strong>ten not one <strong>of</strong> disagreementwith GOM policy but that affected groupsdo not fully understand what the policy/procedures are.Consultations should be informal ratherthan formal and targeted at affected groupson issues <strong>of</strong> direct interest.PPAs mention government not ‘listening’ -which causes resentment.Several PPAs mentioned the poor civility <strong>of</strong>staff they sometimes had to deal with.Multi-agency co-operation is essential foridentifying and dealing with issues relatedto educational under-achievement,disadvantaged poor children, anti-socialbehaviour and intra-family issues.Arguably needed to counter the notion thatthe government only looks after its own.BUT a fairly radical solution.A crucial issue but one with no readysolutions.The 2011 Census provides an accessibledatabase which can be used to examinethe incidence and characteristics <strong>of</strong>vulnerable groups and hence facilitateevidence-based planning.Should be supplemented by short,targeted, surveys <strong>of</strong> key informants, e.g.teachers and health personnel.It is understood that the CDB is currently preparing a new Country Strategy for <strong>Montserrat</strong>. Accordingly,the study team examined the implications <strong>of</strong> the CPA’s findings for this strategy. First and foremost, thedependence <strong>of</strong> the island on grant-funding from the UK government is likely to continue for theforeseeable future. Secondly, a large number <strong>of</strong> physical and social infrastructure projects have beencompleted n the last 10 years. In consequence, emphasis is likely to shift to upgrading and maintenance on<strong>Montserrat</strong> Country Poverty Assessment, Final ReportHalcrow Group Limited, July 2012.ES30

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