Sustainability Report 2012 - Transnet

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Stakeholder engagmentStakeholder groupTransnet’sShareholder,Government andother SOCsRegulators and otherGovernment agenciesHow Transnet engages Shareholder’sCompactengagements. Quarterly reports,Annual report andCorporate Plan. SOCs CEOs,Chairman and ChiefFinancial Officerfora. Annual GeneralMeetings. Board engagementwith the ShareholderMinister, DeputyMinister and theDirector-General ofthe DPE. Bilateral meetingsbetween the DPE,Transnet andExecutivemanagement. Provincial visits bythe GCE and Ministerof PublicEnterprises. Business breakfastshosted by theMinister of PublicEnterprises. Meetings. Submissions.Main area ofstakeholder concern Progress againstNew Growth Pathcommitments. Meetingdevelopment stateobjectives. Infrastructureinvestment to createthe requiredcapacity. Operationalefficiencies. Skills developmentand job creation. Supplierdevelopment andlocalisation. Rural development. Regional integration. Performance againstShareholder’sCompact targets. Deliveringsustainable returns. Lowering the cost ofdoing business inSouth Africa. Policy alignmentwith Governmentdepartments. PFMA approvals. Financial strategy ofthe Company. Investor and fundingconcerns. Governance. Appropriateness oftariffs. Access to networkinfrastructure. Productivity andefficiency levels. Customer servicelevels.Transnet’s response Executing theQuantum Leapstrategy successfullyand fulfilling theCompany’s mandate. Participating inachievinginfrastructure thatmeets the needs ofthe growingeconomy. Earning anappropriate returnon invested capitaland maintaining astrong financialposition. Meeting the NGPobjectives. Support industrialcapacity building andjob creation. Undertaking theMDS. Secure revenuestreams. Closing the fundinggaps through PrivateSector Participation(PSP). Increasedtransparency.What Transnet hopesto achieve Greatercollaborationthereby creating anenablingenvironment forsuccessful executionof the MDS. Alignment on tariffmethodology andregulatory policy tocreate regulatorycertainty. Secure funding forrequired but notfunded in theR300,1 billion MDS. Managing the impactof regulation onrevenues.Sustainability performance: Social dividendsSustainability Report 201261
Social dividends (continued)Stakeholder groupHow Transnet engagesMain area ofstakeholder concernTransnet’s responseWhat Transnet hopesto achieveCustomers GCE road shows. Operating divisionCEO businessbreakfasts. Customersatisfactionfeedback andreports. Fact sheets,pamphlets andnewsletters. Annual customersatisfaction survey. Participation inindustry forums andSteeringCommittees. Regular directcustomerengagement. Consultativematters. Golf days. Service delivery. Innovation. Leadership. Reliability. Safety. Customer relationsand communication. Integrated accountmanagement tooptimiseopportunities acrossOperating divisionsto drive volumegrowth. Transnet pricing/tariff guidelines,best practicemethodology andmodels to sustaincapital investmentand support volumegrowth. Transparent capacityallocation frameworkand processes toensure fair allocationof capacity. Creating sufficientcapacity andimproving onoperatingefficiencies. Growingtransshipmentvolumes andestablishing SouthAfrica as atransshipment huband increasing overborder rail volumes. Undertaking theMDS. Alignment andcollaboration ongrowth andexpansion plans,detailed in keyaccount plans. Conclusion oflong-termtake-or-paycontracts.Suppliers andbusiness partners Transnet AcquisitionCouncil. B-BBEE fora. Publications and sitevisits. Stakeholderengagementmeetings. Supplier summits. Governance. Transparency. Suppliers partneringwith Transnet todeliver capital spendand achievelocalisation andempowermentobjectives.62
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Port of Durban2
Page 12: NATIONAL PORTSAUTHORITYSALDANHAPORT
Page 19: Port Terminals“Port Terminals pro
Page 24 and 25: Transnet is strengthening its effor
Page 26 and 27: Gross Value Add resulting from Tran
Page 28: GFBKey performance areaTransnet Fre
Page 33 and 34: Economic dividends (continued)Marit
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Page 37 and 38: Economic dividends (continued)Openi
Page 39 and 40: Economic dividends (continued)Rail
Page 41 and 42: Economic dividends (continued)Train
Page 43: Economic dividends (continued)Local
Page 46 and 47: A financially stable businessSince
Page 49 and 50: Social dividends (continued)“Tran
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Page 55 and 56: Social dividends (continued)ABSENTE
Page 57 and 58: Social dividends (continued)Transne
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Page 65 and 66: Social dividends (continued)Stakeho
Page 67 and 68: Social dividends (continued)Iron or
Page 69: Environmental dividends“Everyone
Page 72 and 73: In March 2012, the Minister of Publ
Page 74 and 75: Transnet’s total carbon emissions
Page 76 and 77: Safety Act, 1993 and section 28 of
Page 78 and 79: A new estuary management plan to pr
Page 80 and 81: GRI tableG3 indicatorReference3.6 B
Page 82 and 83: GRI tableEC8EC9G3 indicatorDevelopm
Page 84 and 85: GRI tableEN25G3 indicatorIdentify,
Page 86 and 87: GRI tableHR2HR3G3 indicatorPercenta
Page 88 and 89: GRI tablePR2G3 indicatorTotal numbe
Page 90: Corporate informationExecutive Dire
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Sustainability Report 2012 - Transnet

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