Update Your Photo! - Care Options Network
Update Your Photo! - Care Options Network
Update Your Photo! - Care Options Network
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All senior workers interested<br />
in marketing are welcome.<br />
Like us on Facebook<br />
SWIM October Meeting<br />
October 17, 2012<br />
Time: 2:30 – 4:15p.m.<br />
Do These Customers’ Shoes<br />
Make Me Look Fat?<br />
Presented by: Jim Tincher, Senior Business<br />
Advisor at Satisfaction Management Systems and<br />
blogger at Heart of the Customer<br />
How do you target your message to hit home with<br />
your customers and their influencers every time?<br />
You can’t engage your customers without a crystal<br />
clear understanding of their needs. Learn the three<br />
keys to customer empathy that you can implement<br />
today to start building better customer relationships<br />
tomorrow. Topics include:<br />
� Profiling your customers to understand what<br />
drives their engagement<br />
� Putting yourself in your customers’ shoes to<br />
see through their eyes<br />
� Experimenting on your customers to test your<br />
ideas<br />
This session will also include SMS’s <strong>Care</strong>giver<br />
profiles from recent research.<br />
Host: The Colony at Eden Prairie<br />
431 Prairie Center Dr.<br />
Eden Prairie, MN 55344<br />
Vicky Willcox, 952-828-9500<br />
Thank you for hosting Vicky!<br />
Members are welcome to bring brochures and<br />
business cards for the resource table.<br />
Annual membership:<br />
$20.00/annual Jan. to Dec. or $5.00/mtg<br />
Contact Dena Kuenzel at 952-944-5737 for questions<br />
regarding SWIM.<br />
Contact Beth Paterson at 651-762-9648 for questions<br />
or suggestions regarding SWIM Education.<br />
11<br />
BACK BY POPULAR dEMANd!<br />
1<br />
C E U 1 CEU Credit available for this seminar<br />
Working with<br />
clients who have<br />
diminished capacity<br />
HOW tHiS iMPACtS OUR WORK<br />
ANd WHAt WE CAN dO tO<br />
MAKE it BEttER<br />
PRESENtEd BY:<br />
david A. Rephan, Attorney<br />
with Chestnut Cambronne<br />
Wednesday, October 17, 2012<br />
Breakfast Buffet: 7:30 am<br />
CEU class: 7:45–8:45 am<br />
Ackerberg Family Campus • Sholom West<br />
3620 Phillips Parkway • St. Louis Park, MN 55426<br />
Wednesday, October 24, 2012<br />
Root Beer Floats & Snacks: 3:45 pm<br />
CEU class: 4–5 pm<br />
Shaller Family Campus • Sholom East<br />
740 Kay Avenue • St. Paul, MN 55102<br />
OBJECtiVES<br />
1. Understand the legal capacity required for different<br />
activities (contracts, Will)<br />
2. Understanding the different substitutes for decision<br />
making (power of attorney, health care directive,<br />
guardian, conservator, guardian ad litem, commitment).<br />
3. Best practices for working with clients with diminished<br />
capacity and their family members.<br />
www.sholom.com<br />
RSVP to Jeffrey Sherman at<br />
jsherman@sholom.com.<br />
Please specify date you are attending.<br />
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