SugarCRM Connector for Cisco IP Telephony - PSTech

Call Connector DatasheetIntroductionSugarCRM Connector for Cisco IP Telephony provides Cisco IP Telephony users with additional richfeatures in communication with their customers, leads and contacts. Our solution brings scaled downCRM view on your IP Phone screens, while automating most of your daily tasks when it comes to phonecommunications. Your calls and notes are captured automatically and put in the business context sothat all important information is there, right when you need it.SugarCRM Connector for Cisco IP TelephonyWould you like to have the followingfeatures on your Cisco IP Phone?- Caller ID of your contacts with fullCRM details- Fast and easy search of yourcontacts- All your calls (incoming & outgoing)automatically stored in your CRM- Click2Call feature from yourSugarCRM- Plus the detailed screen pops,with SugarCRM data on yourcomputer.If so, we have the right solution for you.SOLUTIONSugarCRM Connector for Cisco IP Telephonyintegrates to the Cisco Unified CommunicationsManager, and upon receiving the Call,triggers appropriate actions on SugarCRM.Call details from CUCM are logged intoSugarCRM, and connected to appropriateAccount, Contact, Lead, etc.DescriptionFeatures supported by Call Connector:CRM CALLER IDWhen an incoming call arrives to your CiscoIP Phone, you will be able to see the dataabout the Caller which are stored in yourCRM, such as: Name, Company, Address,etc. Furthermore, the display layout can becustomized to show exactly the data that isimportant to you. You get immediateoverview of the Caller which better preparesyou for the conversation.Caller IDKEY CONNECTORBENEFITS:· CRM CALLER ID· SCREEN-POPS· ADVANCEDCONTACT SEARCH· CLICK2CALL· CALL CAPTURESCREEN-POPSWhen logged onto SugarCRM, on everyincoming call, web browser willautomatically launch new SugarCRMpage with all matching CRM records ofthe Caller. CRM users are allowed tokeep notes during or after the call andwith one click, “attach” new notes toproper records or even create a newnote on the fly.PSTech d.o.o.11070 Belgrade, Serbia T: +381 11 2057400 E: office@pstech.rsBulevar Milutina Milankovića 11b F: +381 11 3120974 W: www.pstech.rs

Screen PopsADVANCED CONTACTS SEARCHWith Call Conector, you will get Searchaccess to your SugarCRM Contacts, right onyour IP phone. This means that once youenter new Contacts into SugarCRM, you willhave them available on your IP phone.Also, you can have access to any contact,which anyone from your company enteredinto SugarCRM. This results in faster andcentralized Contact management, withouteven using your computer.CLICK2CALLConnector supports direct Click2Call fromSugarCRM GUI. By clicking on the phonenumber, a call is instantly made and Sugar-CRM Screen-pop is initiated.You can then add notes, during or after thecall.CALL CAPTURECall Connector automatically captures callstart and end time while allowing users toenter notes during and after the call.This feature gives useful information aboutthe quality of calls and provides insightAccounts.Click2CallWith this feature possibility for typing in thewrong number is eliminated.SYSTEM REQUIREMENTSSugarCRM v5.1 and up. All editions.Manager v5.0 and up.Operating system: Linux or Windows.HW requirements vary with numberplease consult PSTech.INSTALLATIONOne Connector instance works withone SugarCRM instance. For multipleKEY SugarCRM CONNECTOR instances, multiple BENEFITS: CallConnector installations are necessary.LICENSINGLicensing for SugarCRM Connectorfor Cisco IP Telephony is chargedper user for 1 year subscription.After the subscription expires, thelicense has to be renewed toextend the Call Connector usage.PRICINGSugarCRM Connector for Cisco IPTelephony Pricing is as follows:No. of users1-5051-200201-Price/user/year$99.00$89.10$79.20Contact SearchCall CaptureNote: Minimum order is 5 licenses.PSTech d.o.o.11070 Belgrade, Serbia T:+381 11 2057400 E:Bulevar Milutina Milankovića 11b F: +381 11 3120974 W: www.pstech.rs