Annual Report Maroc Telecom

ESTABLISHING OUR STRATEGYON SOLID FUNDAMENTALSConcerted efforts of human resourcesMaroc Telecom’s great performance is also directly linked to the skills and thedaily commitment of its human resources. To pursue its development and feed itsambitions, Maroc Telecom has chosen to promote a human resources policy basedon performance recognition and skills development.Skill development aims at the professional adaptation of each employee to theirposition, but also a consistent career path evolution in adequacy with their aspirationsand the company’s needs. Internal mobility is an essential element for careerdevelopment, namely to access to higher positions within the company. Generallyspeaking the human capital development is central to the Human Resources strategyat Maroc Telecom.Enrolment figures14,150 employeesMaroc Telecom Groupincluding11,100 employeesIn MoroccoTraining, a lever for equal opportunitiesAt Maroc Telecom, vocational training and development areregarded as strategic investments, with the sustained ambitionto help each employee develop their full potential for internalmobility and job promotion.By anticipating the needs of internal training, the operator hasdeveloped in 2009 an extensive program of various trainingmodules to suit all the different trades whether in front officeor back office.This translated in 2009 by achieving 35,733 training days forthe benefit of 15,736 participants. This training plan helpedensured, on average, about 3.2 days of training per employee.To support the growing skills of its staff, Maroc Telecom hashelped over 2000 employees with a mobility contributingto their career evolution, complemented by staff review,introduced in 2009.A permanent social dialogueUnder the continuous social dialogue, Maroc Telecom and the social partnersqualifying as the most representative union, signed a new collective agreement toimprove the mobility processes well as an agreement on pay rises.2009 Annual Report