Annual Report Maroc Telecom

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INNOVATE TO ACCOMPANYUSAGE GROWTHConsumer ServicesThe first payment and money transfer service by mobile phone in MoroccoAlways ahead of the market, Maroc Telecom has exclusively designed Mobicash, an innovativeway that enables customers to easily perform money transfers as well as banking operations. Thisnew offer allows Maroc Telecom’s Mobile users to benefit from a wide array of services and to carryout transactions securely, such as money deposits and withdrawals from their Mobicash accountin any Maroc Telecom branch and Authorized Mobicash Dealers, or even to transfer money torelatives anywhere across Morocco, without having a bank account or having to fill out forms foreach transfer.Offered at very competitive price, Mobicash simplifies the customers’ lives by facilitating their accessto financial services at no cost for account operation.Content servicesMobile TVMobile InternetTo complement its high-end servicesportfolio at the forefront of 3Gtechnology Maroc Telecom launchedthis last February an exclusive Mobile TVservice providing access to an 18 channelpackage package accessible from amobile phone. The client can remainconnected to their favorite TV channelwhile on the go. This service which isnow offered to postpaid customers willbe extended to prepaid customers.After having widespread the access to mobile 3G+ Internet service to all its postpaidand prepaid customers, Maroc Telecom has pursued a policy of reducing rates andrising broadband throughput: reducing modem prices, doubling throughput withoutaffecting the price, launching of the 7.2 Mb/s speed rate. In addition, MarocTelecom provides new customers with regular offers on the price of equipmentand 3G Internet use: 50% discount on postpaid invoices, “2 months free “and” 3months free” “students’ special “... In late 2009, Maroc Telecom’s 3G+ internet parkamounted to nearly 174,000 units, versus less than 30,000 at end-2008.Community Services“SMSZone” and “MMSZone” chat servicesThe SMS or text chat service area that provides for a virtual space to meet people,chat, play games and exchange files between clients has been enhanced with thelaunch of the multimedia “MMSZone” Chat that allows for dialogue and exchangevia MMS photos, images, sound and short videos on your mobile.2009 Annual Report
INNOVATE TO ACCOMPANYUSAGE GROWTHConsumer ServicesNews & Information ServicesDIAL 160 TO ACCESS ANY TYPE OF INFORMATION ON YOUR MOBILEMaroc Telecom’s information service has been enhanced with new benefits. regardlessof their operator, all customers can dial 160 to search the directory, receive assistance,ask for a specific address or phone number, get entertainment information or takeadvantage of general information such as weather or train schedules ...SMS info and MMS infoIn addition to the text message (SMS) Info Service for practical information (trainschedules, prayer schedules, pharmacies on duty, movies playing in majortheaters,soccer games results... etc), customers can now receive real-time rich textand image news & information via MMS on their mobile.New TV package: MAP and Al JazeeraOn Jun 3, 2009, Maroc Telecom launched a prepaid plan, allowing all Mobilecustomers to subscribe to the MAP or Al Jazeera service for a period of 30 days bysimple SMS request.Personalization and entertainment servicesA-GhanyThrough the A-Ghany catalog, more than 1500 ringtones from major labels (RotanaUniversal, Mazzika, Sony BMG ...) are available on www.mobilezone.ma. Any usercan customize its ring tone according to callers (friends, family, neighbors ...) ordepending on the time or period.2009 Annual Report
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Annual Report Maroc Telecom

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