Annual Report Maroc Telecom

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HighlightsJanuaryNew tariff scheme with lower international landline packs ratesLaunch of the International VPN solutionLaunch of the “2009 Champions League” contentGabon Telecom launches the “Ogooué” prepaid card, offering a competitive price advantage forinternational calls from a landline or a Libertis mobile phone.FebruaryLaunch of the ‘Pro Pack’ offer, a new package solution for landline, mobile and Internet services (ADSLor 3G), coupled to a PC at a subsidized priceCommissioning of Mobile TV with exclusive access to an 18 channels unlimited TV package more than40 3G-compatible devicesIntroduction to GPS navigation service on high-end mobile terminals with geographic location andvoice guidance in major cities of the KingdomMarchA new telephone dialing plan is implemented in Morocco. A free solution to update automatically theclients’ phonebook was provided.Launching the exclusive MMS Info service to receive selectable news alerts by MMSSwitch to annual billing for the “Mon répertoire” service (my phonebook) (backing up and restoringcontacts saved on the handset’s SIM card)Launching of Mauritel’s “Ehli” unlimited land lines offersGabon Telecom launches a new Libertis prepaid card doubling the card’s nominal value, and an ADSL+Internet offer to businesses (up to 2 MB)AprilOpening the online bill payment service for land lines, Mobile and Internet (via Internet)Adding 30 minutes of talk time to the main Mobile packages of non-business clients and capped plans(1H to 6H packages)Lower postpaid mobile prices to international landlines in North Africa, Europe and North America(same rate as a national call rate)Enhancement of Maroc Telecom’s channel pack with three new TV channels: Ciné Cinéma Star, CinéCinéma Frisson and InfosportMaySigning of a 10.5 billion dirhams investment agreement from 2009 to 2011 between the Governmentof the Kingdom of Morocco and Maroc TelecomExclusive launching of the Triple Play “MT BOX” solution which offers all the advantages of unlimitedlandline IP telephony, broadband Internet access and TV via ADSL at the lowest price.Mauritel launches the card “One”, a prepaid card with billing by the secondIntroduction of the security to Abidjan’s Regional Stock Exchange SecuritiesOnatel launch of the communication credit transfer service between Telmob customers2009 Annual Report
HighlightsJuneLower rates of international leased linesConsolidation and enhancement of Maroc Telecom’s “160” service information number with a newpossibility to receive any information by SMS or MailOperation Clean Beaches: Reissuance of the Blue Flag for the Achakar beach in Tangiers and Riffyinne inFnideq with the contribution of Maroc TelecomWith the 15 million-mark of mobile customers reachedMauritel launches 3G+ voice and data servicesLaunch of Landline to Mobile packages to communicate at a very affordable price and to all nationalmobile phones during evenings, weekends or any time depending on the offer chosenOnatel introduces a sliding scale billing system, providing free talk-time starting at the 5th minuteJulyAcquisition of 51% stake in SOTELMA, the long-term telecom carrier in MaliLaunch of JAWALI, a loyalty points program intended exclusively for prepaid customersLower international rates for JawalIncreased broadband for all mobile internet and 3G+ customers and introduction of the 7.2 MBthroughputRedesign of Maroc Telecom’s website: Consolidation into a single address of the institutional website andall commercial sites for Landline, Mobile, Internet and TV over ADSLLaunching of the new Optimis plans with a new range of pay-as-you-go optionsCommissioning by Gabon Telecom of the “YES WEEKEND” offer allowing unlimited calls between Libertiscustomers during weekends.AugustLaunching the Multifix Mobile business offer: a range of shared landline to Mobile packsCommissioning of the SMS alert on the 2009 World Athletics Championships in BerlinSeptemberMauritel markets 3G video calling and MMSAward for the “Best Performance of the Ai40 index”OctoberLaunch of Mourbiha El Manzil: 1 free hour of talk time to national mobiles for any MAD 10 or more prepaidcreditLaunch of the GPRS service (Mobile Internet and MMS) in Burkina FasoGabon Telecom to launch the prepaid offer MANITO, providing young users with a 60 SMS bonus uponservice activation and 20 to 50 SMS for every prepaid refill card boughtOnatel launch of the new Phone Cash Offer, allowing unlimited calls to two favorite landline numbersOnatel resellers are given a new electronic refill system called Nanan ExpressNovemberDoubling of broadband throughput and lower fares for Internet ADSL serviceLaunching the Welcome offer of three free services, which allows any customer to test three new servicesfor 3 months: Mobile TV, News Package and My PhonebookDecemberLaunch of the Permanent Jawal Bonus on all refill cards credited: MAD 100 bonus for MAD 50 refills and aMAD 200 permanent refill bonus for every MAD 100 refills.Introduction of new channels in the TV over ADSL packages (Planète Thalassa & Ma Chaîne Sport) and radiochannels (vibration, Radio FG, Jazz)Launch of the Business Go offer: 50% discount on the first 3 Landline-Mobile-Internet bills for businessesand professionals less than 6 months oldFurther lowering of international rates for calls from landlines and Mobisud (up to 33%)20% price drop for the ‘Phony International’ solution2009 Annual Report
Page 12: KEY FIGURESKey figures for the Maro
Page 15: The IAM SECURITYFinancial meetings
Page 23 and 24: Innovate to accompanyusage growthMa
Page 25 and 26: INNOVATE TO ACCOMPANYUSAGE GROWTHCo
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Page 35 and 36: INNOVATE TO ACCOMPANYUSAGE GROWTHIn
Page 37 and 38: ESTABLISHING OUR STRATEGYON SOLID F
Page 43 and 44: 8Stimulating the Developmentin Afri
Page 45 and 46: Stimulating the Developmentin Afric
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Annual Report Maroc Telecom

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