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Yu, W. and Ramanathan, R. 2008. “<strong>An</strong> assessment <strong>of</strong> operational efficiencies <strong>in</strong><strong>the</strong> UK Retail Sector‟, International Journal <strong>of</strong> Retail and DistributionManagement”, Volume 36. No. 11, pp 861-882. Emerald group Publish<strong>in</strong>g Ltd.Zeithaml, V. A., Wilson, A. and Bitner, M. J. 2008, Services Market<strong>in</strong>g, 4thEdition, New Delhi: The McGraw-Hill Companies.

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Yu, W. and Ramanathan, R. 2008. “<strong>An</strong> assessment <strong>of</strong> operational efficiencies <strong>in</strong><strong>the</strong> UK Retail Sector‟, International Journal <strong>of</strong> Retail and DistributionManagement”, Volume 36. No. 11, pp 861-882. Emerald group Publish<strong>in</strong>g Ltd.Zeithaml, V. A., Wilson, A. and Bitner, M. J. 2008, Services Market<strong>in</strong>g, 4thEdition, New Delhi: The McGraw-Hill Companies.

Page 1 and 2: An Assessment of the Operational Pe
Page 3 and 4: 3.0 Literature Review3.1 Operations
Page 5 and 6: who intentionally choose their stor
Page 7 and 8: 3.6 FlexibilityA clear result of re
Page 9 and 10: for Money, Customer Friendly, Court
Page 11 and 12: Table 1: Pearson Bivariate Correlat
Page 13 and 14: organizations should plan and condu
Page 15 and 16: REFERENCESAbbott L. 1955, Quality a
Page 17 and 18: Garvin, D. 1992, Operations Strateg
Page 19: Reicheld, F. F and Sasser, W. R. 19