An Assessment of the Operational Performance of Supermarkets in ...
An Assessment of the Operational Performance of Supermarkets in ...
An Assessment of the Operational Performance of Supermarkets in ...
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Table 2: Pearson Bivariate Correlation between Speed/Dependability and OverallCustomer SatisfactionPearson Bivariate CorrelationOverall Customer SatisfactionTimely Delivery 0.543**Quick Customer Service 0.520**Convenient Open<strong>in</strong>g Hours 0.478**Advertised Product <strong>in</strong> Stock 0.442**Organised Store Layout 0.418**Unavailable discounted products 0.379**Likely to switch supermarket 0.353**Reasonablequeue 0.262**Well located park<strong>in</strong>g 0.218**Immediate re-stock<strong>in</strong>g <strong>of</strong> goods 0.196****. Correlation is significant at <strong>the</strong> 0.01 level (2-tailed).It can be seen that <strong>the</strong>re is a strong positive relationship between <strong>the</strong> overall customersatisfaction and <strong>the</strong> provision <strong>of</strong> timely delivery(r= 0.543, p