Padma Multipurpose Bridge Project

(i) The GRC shall review, consider and resolve grievances related to social/resettlement andenvironmental mitigations during implementation received by the RU Field Office(ii) Any grievances presented to the GRC should ideally be resolved on the first day of hearing orwithin a period of three weeks, in cases of complicated cases requiring additional investigations.Grievances of indirectly affected persons and/or persons affected during project implementation willalso be reviewed by GRC(iii) The GRC will not engage in any review of the legal standing of an “awardee” other than in thedistribution of shares of acquired property among the legal owners and associated compensation orentitlement issues(iv) GRC decisions should ideally be arrived at through consensus, failing which resolution will bebased on majority vote. Any decision made by the GRC must be within the purview of RAP policyframework and entitlements(v) GRC will not be able to challenge environmental monitoring results and will not make decisionsrelated to engineering matters(vi) The GRC will not deal with any matters pending in the court of law(vii) A minimum three (3) members shall form the quorum for the meeting of the GRC.49. GRC meetings will be held in the respective RU Field Office in the project area or otherlocation(s) as agreed by the Committee. If needed, GRC members may undertake field visits to verifyand review the issues at dispute, including titles/shares, reason for any delay in payments or otherrelevant matters.Procedures for Filing GRC Cases50. APs will be able to file their grievances without any fear and intimidation. Where required, theimplementing NGO will assist the APs in drafting the grievances. All grievances must be submitted inwriting to the Chair, GRC. The complainant may be represented by the AP him/herself or appointedagent. The judgment made by GRC will be communicated to the concerned AP in writing. Ifdissatisfied, and with the agreement of the GRC, the AP may request a further review of the judgmentof GRC by the Project Director, Padma Multipurpose Bridge Project.51. GRC procedures and operational rules will be publicized widely through community meetingsand pamphlets in the local language (Bangla) so that APs are aware of their rights and obligations,and procedure of grievance redress.Approval of GRCs and Entitlements of GRC Members52. GRC members will attend a training and orientation meeting prior to commencement of theirwork. The training will be conducted by Project staff and consultants (resettlement/environmentalexperts). GRC members (except for BBA and NGO representatives) will be entitled to Tk. 300/- (threehundred) per day as honorarium from the implementing NGO budget (i.e., reimbursable head). Lightsnacks/refreshments will be provided during the meetings under the NGO budget. In case of day-longmeeting, GRC members may also be served lunch. Necessary stationery and other logistics will bemade available by the NGO. All GRC documents will be maintained by INGO for review andverification by CSC/MC, Co-financiers and Panel of Expert. The BBA Field Office(s) will act as theSecretariat to the GRC.9.2.6 Step F: Establishment of Environmental Management System53. BBA is committed to ensure that its operations will not create adverse environmental impacts. Inthis regard, the BBA will need to establish and effectively operate an appropriate EnvironmentalManagement System (EMS). A conceptual framework for establishing an EMS in BBA is given inAnnex 9-6. It is intended to serve as a basis for discussion between the co financiers and the BBA towork out an appropriate EMS acceptable to both parties.54. The EMS framework is prepared based on an understanding of (i) the extent to which BBA canmanage environmental aspects of its business; and (ii) environmental impacts of bridge operationsand its associated facilities.9-14