MC-PPO ITIL Intermediate: Planning Protection and ... - Torque IT
MC-PPO ITIL Intermediate: Planning Protection and ... - Torque IT MC-PPO ITIL Intermediate: Planning Protection and ... - Torque IT
Technology and implementation considerationsOrganizational roles relevant to PPOTarget audience:The target audience for the ITIL Planning, Control and Optimization course includes, but is not restricted to: IT Professionals Business managers Business process owners Individuals who require a deep understanding of how the ITIL Certificate in the Planning, Protection and Optimizationprocesses may be used to enhance the quality of IT service support within an organization IT professionals who are working within an organization which has adopted and adapted ITIL and who need to beinformed about, and thereafter contribute to an on-going service improvement programme Operational staff involved in capacity management, availability management, ITSCM, information security management,and demand management, and who wish to enhance their role-based capabilities Individuals who have attained the ITIL Foundation Certificate in IT Service Management and who wish to advance tohigher level ITIL certifications Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of theprerequisite modules Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is aprerequisite.Course Content:Learning Unit PPO01: Introduction to planning,protection and optimization The value to the business of PPO activities The lifecycle within the PPO context The purpose and objective of service design as itrelates to PPO The basic service design principlesLearning Unit PPO02: Capacity management The end-to-end process flow for capacitymanagement, including its design strategy,components, activities, roles and operation,organizational structure and its interfaces withother processes A measurement model and the metrics that wouldbe used to support capacity management withinPPO practices The benefits and business value that can be gainedfrom capacity managementLearning Unit PPO03: Availability management The end-to-end process flow for availabilitymanagement, including its design strategy,components, activities, roles and operation,organizational structure and its interfaces withother processes The benefits and business value that can be gainedfrom availability management A measurement model and the metrics that wouldbe used to support availability management withinPPO practicesLearning Unit PPO04: IT service continuitymanagement (ITSCM)The end-to-end process flow for ITSCM, includingits design strategy, components, activities, rolesand operation, organizational structure and itsinterfaces with other processes The four stages of ITSCM (i.e. initiation,requirements and strategy, implementation andon-going operation) and how each can be used tosupport PPO A measurement model and the metrics used tosupport ITSCM within PPO practices The benefits and business value that can be gainedfrom ITSCMLearning Unit PPO05: Information securitymanagement The end-to-end process flow for securitymanagement , including its design strategy,components, activities, roles and operation, itsorganizational structure and its interfaces withother processes A measurement model and the metrics that wouldbe used to support security management withinPPO practices The benefits and business value that can be gainedfrom security managementLearning Unit PPO06: Demand management The end-to-end process flow for demandmanagement, including its design strategy,components, activities, roles and operation,organizational structure and its interfaces withother processes Activity-based demand management as it relatesto business and user activity patterns and howthese contribute to core and service packages The benefits and business value that can be gainedfrom demand management in support of PPOLearning Unit PPO07: Planning, protection andoptimization roles and responsibilities The roles and responsibilities related to capacity,availability, ITSCM and information securitymanagement, how they fit and are used within theservice design organization to support PPO.
Learning Unit PPO08: Technology and implementationconsiderations Service management tools, where and how theycan be used within PPO for process implementation The types of tools that support service design asrelated to PPO.What best practices should be used in order toalleviate challenges and risks when implementingservice management technologies and designingtechnology architectures.Associated Certifications & Exam:This course will prepare delegates to write the ITIL Intermediate PPO exam in IT Service Management.Successfully passing this exam will result in the attainment of the ITIL Intermediate Planning, Protection and OptimizationCertificate in IT Service Management.Exam Prerequisite:TypeCompletion of an Accredited course from an ITIL Accredited Training ProviderEight (8) multiple choice, scenario-based, gradient scored questions.Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, onewhich is worth 1 mark, and one which is a distracter and achieves no marks.Duration Maximum 90 minutes for all candidates in their respective language.Provisions for additional time relating to language Candidates completing an exam in a language that is not their mother tongue, and where the language of the exam isnot their primary business language, have a maximum of 120 minutes to complete the exam and are allowed the use ofa dictionaryPass score:28/40 or 70%Upon successful completion of this course, delegates will receive a Torque IT course attendance certificate.The Swirl logo is a trade mark of AXELOS LimitedITIL® is a registered trade mark of AXELOS Limited
Learning Unit <strong>PPO</strong>08: Technology <strong>and</strong> implementationconsiderations Service management tools, where <strong>and</strong> how theycan be used within <strong>PPO</strong> for process implementation The types of tools that support service design asrelated to <strong>PPO</strong>.What best practices should be used in order toalleviate challenges <strong>and</strong> risks when implementingservice management technologies <strong>and</strong> designingtechnology architectures.Associated Certifications & Exam:This course will prepare delegates to write the <strong><strong>IT</strong>IL</strong> <strong>Intermediate</strong> <strong>PPO</strong> exam in <strong>IT</strong> Service Management.Successfully passing this exam will result in the attainment of the <strong><strong>IT</strong>IL</strong> <strong>Intermediate</strong> <strong>Planning</strong>, <strong>Protection</strong> <strong>and</strong> OptimizationCertificate in <strong>IT</strong> Service Management.Exam Prerequisite:TypeCompletion of an Accredited course from an <strong><strong>IT</strong>IL</strong> Accredited Training ProviderEight (8) multiple choice, scenario-based, gradient scored questions.Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, onewhich is worth 1 mark, <strong>and</strong> one which is a distracter <strong>and</strong> achieves no marks.Duration Maximum 90 minutes for all c<strong>and</strong>idates in their respective language.Provisions for additional time relating to language C<strong>and</strong>idates completing an exam in a language that is not their mother tongue, <strong>and</strong> where the language of the exam isnot their primary business language, have a maximum of 120 minutes to complete the exam <strong>and</strong> are allowed the use ofa dictionaryPass score:28/40 or 70%Upon successful completion of this course, delegates will receive a <strong>Torque</strong> <strong>IT</strong> course attendance certificate.The Swirl logo is a trade mark of AXELOS Limited<strong><strong>IT</strong>IL</strong>® is a registered trade mark of AXELOS Limited
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