MC-PPO ITIL Intermediate: Planning Protection and ... - Torque IT

Technology and implementation considerationsOrganizational roles relevant to PPOTarget audience:The target audience for the ITIL Planning, Control and Optimization course includes, but is not restricted to: IT Professionals Business managers Business process owners Individuals who require a deep understanding of how the ITIL Certificate in the Planning, Protection and Optimizationprocesses may be used to enhance the quality of IT service support within an organization IT professionals who are working within an organization which has adopted and adapted ITIL and who need to beinformed about, and thereafter contribute to an on-going service improvement programme Operational staff involved in capacity management, availability management, ITSCM, information security management,and demand management, and who wish to enhance their role-based capabilities Individuals who have attained the ITIL Foundation Certificate in IT Service Management and who wish to advance tohigher level ITIL certifications Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of theprerequisite modules Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is aprerequisite.Course Content:Learning Unit PPO01: Introduction to planning,protection and optimization The value to the business of PPO activities The lifecycle within the PPO context The purpose and objective of service design as itrelates to PPO The basic service design principlesLearning Unit PPO02: Capacity management The end-to-end process flow for capacitymanagement, including its design strategy,components, activities, roles and operation,organizational structure and its interfaces withother processes A measurement model and the metrics that wouldbe used to support capacity management withinPPO practices The benefits and business value that can be gainedfrom capacity managementLearning Unit PPO03: Availability management The end-to-end process flow for availabilitymanagement, including its design strategy,components, activities, roles and operation,organizational structure and its interfaces withother processes The benefits and business value that can be gainedfrom availability management A measurement model and the metrics that wouldbe used to support availability management withinPPO practicesLearning Unit PPO04: IT service continuitymanagement (ITSCM)The end-to-end process flow for ITSCM, includingits design strategy, components, activities, rolesand operation, organizational structure and itsinterfaces with other processes The four stages of ITSCM (i.e. initiation,requirements and strategy, implementation andon-going operation) and how each can be used tosupport PPO A measurement model and the metrics used tosupport ITSCM within PPO practices The benefits and business value that can be gainedfrom ITSCMLearning Unit PPO05: Information securitymanagement The end-to-end process flow for securitymanagement , including its design strategy,components, activities, roles and operation, itsorganizational structure and its interfaces withother processes A measurement model and the metrics that wouldbe used to support security management withinPPO practices The benefits and business value that can be gainedfrom security managementLearning Unit PPO06: Demand management The end-to-end process flow for demandmanagement, including its design strategy,components, activities, roles and operation,organizational structure and its interfaces withother processes Activity-based demand management as it relatesto business and user activity patterns and howthese contribute to core and service packages The benefits and business value that can be gainedfrom demand management in support of PPOLearning Unit PPO07: Planning, protection andoptimization roles and responsibilities The roles and responsibilities related to capacity,availability, ITSCM and information securitymanagement, how they fit and are used within theservice design organization to support PPO.