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Delivery Program 2012-2016 - Coffs Harbour City Council - NSW ...

Delivery Program 2012-2016 - Coffs Harbour City Council - NSW ...

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How to Read the <strong>Delivery</strong> <strong>Program</strong> and Operational Plan<strong>Council</strong>’s <strong>Delivery</strong> <strong>Program</strong> and Operational Plan have been structured to match the Themes, Objectives and Strategies of the <strong>Coffs</strong> <strong>Harbour</strong> 2030Community Strategic Plan.Up until now, <strong>Council</strong>’s financial framework of Budget <strong>Program</strong>s has been used as the foundation for the <strong>Delivery</strong> <strong>Program</strong> and Operational Plan.During 2011/<strong>2012</strong>, <strong>Council</strong> initiated an ongoing, organisation-wide Service Level Review that has effectively established a new, operationalframework. It identifies 41 Services that match community perceptions of what <strong>Council</strong> does. These are <strong>Council</strong>’s “principal activities”; they aredirectly aligned with <strong>Coffs</strong> <strong>Harbour</strong> 2030 and encompass all of the projects and ongoing tasks undertaken by <strong>Council</strong>.<strong>Council</strong> is already using this Service structure to engage with both the community (via the community survey) and the organisation in pursuingopportunities for improvement and optimising levels of service. This new Service framework also provides the foundation for the <strong>Delivery</strong> <strong>Program</strong>and Operational Plan from now on.<strong>Delivery</strong> <strong>Program</strong>Some Services play a role in implementing more than one strategy and are aligned accordingly. In a number of instances, however, activities relateto the general running of <strong>Council</strong> as an organisation (eg, Finance, Information Systems, Governance and Legal Services) rather than to a specific2030 goal. To accommodate these <strong>Program</strong>s and activities, an additional Theme – Our <strong>Council</strong> – has been established within the <strong>Delivery</strong> <strong>Program</strong>,with an additional objective and strategies that are consistent with <strong>Council</strong>’s organisational processes.Illustrated simply, the <strong>Delivery</strong> <strong>Program</strong> sets out the following:ThemeOutcomeObjective(and Objective Measure)Strategy(and <strong>Council</strong>’s identified role asProvider/Facilitator/Advocate)<strong>Council</strong> Service(and Responsible Officer)<strong>Coffs</strong> <strong>Harbour</strong> <strong>City</strong> <strong>Council</strong> – <strong>2012</strong>/<strong>2016</strong> <strong>Delivery</strong> <strong>Program</strong> – 28 June <strong>2012</strong> Page 9

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