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E-governance and Citizen Information 50 Research Questions and the Analytical ModelThe analysis of associations clearly emphasises the contingency of links and not its necessarycharacter. Based on our first study and other studies discussed in the theoretical framework,we have observed how adoption of a technical system can have clearly differentconsequences and, in some cases, depending on a series of factors that range from the typeof organisational structure, the method of management or planning of change to the relationshipbetween IT personnel and the rest of workers. Therefore, it is important we detectand observe these conditioning elements and not establish the simple causal relationshipsbetween technology and determined organisational effects.Secondly, we should focus on the way in which the technical systems are adapted, modifiedand translated by organisations. This does not involve considering technology as an unfinishedand opaque element, but rather obtaining a clear picture of its use contexts. Firstly,because it is in the use (or uses) where technologies – or technical systems and mechanisms– usually acquire a stable meaning. And also because – especially in the world ofICTs – the periods for the design, implementation and use, far from being correlative, tendto be overlapping.Thirdly, our point of view also wishes to avoid the consideration of technological systems asexternal elements of the organisation. Within this context of the Public Administration, any informationsystem – from the origins of the state in ancient Oriental empires – has been basedin a technical system (from systems based on paper and manual calculations, to tabulationsystems and statistical calculations that are automated by mechanical procedures). Informationsystems are not a secondary complement to the administration, but are part of its mostessential nucleus – there would be no administration without them.With these elements, we can formulate the basic hypothesis as follows:“The intensive incorporation of ICTs makes – as in other social environments – the path towardsother network organisational forms possible; this organisational form in the context ofthe Public Administration is what we call the Network Administration”.The main purpose of our research project can be understood as a way of contrasting empiricallythese hypotheses, with an in-depth analysis of the specific Administration and, withfewer details, three additional international administrations. Therefore, we are trying to establishthe extent at which this organisational form is replacing or tensioning the old ways oforganisation.In addition to establishing the scope of our questions in three specific areas of the Public Administration,we can do the same with our basic hypothesis: “In the scope of the relationshiphttp://www.uoc.edu/in3/pic
E-governance and Citizen Information 51 Research Questions and the Analytical Modelbetween citizens and the Administration, the most important characteristics of the Network Administrationare the increase in the interaction with users (both qualitatively – an increase inthe methods to interact with the administration – and quantitatively – an increase in the demandfor information, queries, etc.), the increase in information available, improved flexibilityin access to information and public services, as well as the transparency of administrative action”.Within the scope of the internal organisation and running of the public sector, the NetworkAdministration shows a big improvement in transversality: more interdepartmental cooperation,more coordination to carry out projects jointly, more transfers of information and moreshared information. All of this lead to a Public Administration that is more flexible, capableof producing better and quicker responses to social contingencies and, in general, moreeffective and efficient.Within the scope of the relationships with other agents, the Network Administration translatesinto an increase in the relationships between the private sector and other public administrationson the same or different level. Therefore, public services are increasinglystructured as networks of private and public actors, where the delegation of execution is promotedand centralised control is increased. In this sense, the services are jointly managedand the different private agents participate in specific projects with limited deadlines.http://www.uoc.edu/in3/pic
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