e-governance and citizen information - Universitat Oberta de ...

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Edition:Internet PublicationsCommunications DepartmentUniversitat Oberta de CatalunyaAv. del Tibidabo, 39-4308035 Barcelonapublicacions@uoc.eduwww.uoc.eduInternet Interdisciplinary Institute (IN3)Av. Canal Olímpic, s/nParc Mediterrani de la Tecnologia08860 Castelldefels (Barcelona)http://in3.uoc.eduEditorial production: Eureca Media, S.L.www.eurecamedia.comTranslation: Traduït, SL - traduit.comThis report by the Catalan Internet Project (PIC) is subject to an Attribution-Non-Commercial-No-Derives 2.5 Spain CreativeCommons Licence. Its copying, distribution and public transmission is permitted always and only provided that the authors, theoriginating institution (IN3-UOC) and the support of the Generalitat of Catalonia are cited. It cannot be used for commercialpurposes nor may the work be altered, transformed or built upon. The complete licence (in English) can be consulted at:
Table of ContentsAcknowledgements ............................................................................................................................ 7Preface ................................................................................................................................................ 9Chapter 1. Introduction ........................................................................................................................ 11Chapter 2. Theoretical Framework. The Network Administration ........................................................ 17Chapter 3. Research Questions and the Analytical Model .................................................................. 47Chapter 4. Methodology ...................................................................................................................... 57Chapter 5. Structure and Organisation ................................................................................................ 67Chapter 6. Managing Technological Innovation .................................................................................. 97Chapter 7. Relationship with Citizens .................................................................................................. 109Chapter 8. Catalonia in the International Context: a Comparative Analysis of Scotland,Emilia-Romagna and Quebec ............................................................................................ 125Chapter 9. Conclusions ....................................................................................................................... 139Bibliography ....................................................................................................................................... 151List of abbreviations .......................................................................................................................... 169
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