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E-governance and Citizen Information 124 Relationship with Citizensthe quantity of mediations between them and the users/citizens. Quite the contrary, as is happeningin fact in any other social ambit – and contrary to what common sense tells us, achievingthis proximity, this deepening of interaction, does not lead to the elimination of elementsthat interpose themselves between the relating agents, but rather is introducing more mediationsand agents that could direct the transactions more fluidly (Latour, 2005). This is the truerole of the ICT in the construction of more intense social links.In the case of citizens and administrations, e-governance could be understood precisely as aprocess of introducing ever more sophisticated and numerous mediations – in the shape ofinformation systems, contents managers, common modules, telephone operators, computerinterfaces, databases, private companies, consultants, etc. –, which, linked in networks, permita more flexible and rapid circulation of data and information between the two poles of thecommunication act. We are not moving from a personal to a virtual relationship, rather froman unstable and volatile one to another material and solidified one through various technicalsystems.http://www.uoc.edu/in3/pic
Chapter 88 Catalonia in the International Context: a ComparativeAnalysis of Scotland, Emilia-Romagna and Quebec
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