2001 Cadillac Catera Owners Manual - Files

Courtesy TransportationCadillac has always exemplified quality and value in itsoffering of motor vehicles. To enhance your ownershipexperience, we and our participating dealers are proudto offer Courtesy Transportation, a customer supportprogram for new vehicles.The Courtesy Transportation program is offered toretail purchase/lease customers in conjunction withthe Bumper-to-Bumper coverage provided by theNew Vehicle Limited Warranty. Several transportationoptions are available when warranty repairs arerequired. This will reduce your inconvenience duringwarranty repairs.Plan Ahead When PossibleWhen your vehicle requires warranty service, youshould contact your dealer and request an appointment.By scheduling a service appointment and advising yourservice consultant of your transportation needs, yourdealer can help minimize your inconvenience. If yourvehicle cannot be scheduled into the service departmentimmediately, keep driving it until it can be scheduled forservice, unless, of course, the problem is safety-related.If it is, please call your dealership, let them know this,and ask for instructions.If the dealer requests that you simply drop the vehicleoff for service, you are urged to do so as early in thework day as possible to allow for same day repair.Transportation OptionsWarranty service can generally be completed while youwait. However, if you are unable to wait Cadillac helpsminimize your inconvenience by providing severaltransportation options. Depending on the circumstances,your dealer can offer you one of the following:Shuttle ServiceParticipating dealers can provide you with shuttleservice to get you to your destination with minimalinterruption of your daily schedule. This includes a oneway shuttle ride to a destination up to 10 miles fromthe dealership.Public Transportation or Fuel ReimbursementIf your vehicle requires overnight warranty repairs,reimbursement up to $30 per day (five days maximum)may be available for the use of public transportationsuch as taxi or bus. In addition, should you arrangetransportation through a friend or relative, reimbursementfor reasonable fuel expenses up to $10 per day (five daymaximum) may be available. Claim amounts shouldreflect actual costs and be supported by original receipts.7-8