Rent Payment & Arrears - Spectrum Housing Group

Housing Benefit PaymentsClaiming housing benefit is your responsibility.Chasing claims is your responsibilty.Always inform your local benefit office of anychanges in your circumstances and also anychange in the amount of rent you are charged.When returning your completed benefit form tothe housing benefit department, request areceipt as proof you have returned it.Make sure you read all correspondence theysend you and respond to requests forinformation within timescales. If you fail to dothis your claim will be cancelled.Always keep us up-dated if you are in the process ofclaiming or submitting a new claim for housing benefit.Welfare Benefits OfficerSpectrum Housing Group employs dedicated WelfareBenefits Officers whose role it is to ensure that ourtenants get the help and support they need to obtainany benefits which they are entitled to.If you are struggling to understand or apply forbenefits and you would like further assistance pleasecall the Contact Centre and ask to speak to ourWelfare Benefits Officer. If your enquiry is simple thenwe may be able to give advice over the telephone, ifhowever you need a higher level of support we willarrange a convenient time and date to visit you athome.What happens if I am in arrears?If you fall into arrears or anticipate that you will, wewould urge you to speak to us. It is always best if weare able to advise and support you before the debtgets out of hand.