Strategic Planning Model for the City of Boca Raton VISION 2022 ...

City of Boca RatonStrategic InitiativesStrategic Planning Model for theCity of Boca RatonVISION 2022“Desired Destination for Boca Raton”PLAN 2012“Map to Boca Raton’s Destination”EXECUTION“Route for Next Year”MISSION“Responsibilities of Boca Raton”BELIEFS“How Boca Raton Should Operate”72

City of Boca RatonStrategic InitiativesBOCA RATON VISION 2022THE PREMIER COMMUNITYA Quality Place to Live,A Great Place to Work,An Outstanding Place to Play!A WORLD CLASSLOCAL GOVERNMENT74

City of Boca RatonStrategic InitiativesBOCA RATON VISIONA Quality Place to Live,A Great Place to Work,An Outstanding Place to Play!THE CITY OF BOCA RATONis a PREMIER COMMUNITY (A)with BEAUTY BY DESIGN, (B)a VIBRANT DOWNTOWN (C) andGREAT BEACH AND WATERWAYS. (D)PEOPLE ARE SAFE, (E) have aVARIETY OF CULTURAL AND RECREATIONALCHOICES FOR THEIR LEISURE TIME, (F)and have MOBILITY WITHIN OUR CITY. (G)The city is A WORLD CLASS LOCAL GOVERNMENTwhich is FINANCIALLY SOUND (H)and provides EXCEPTIONAL CITY SERVICESRESPONSIVE TO OUR CITIZENS. (I)There is a BALANCED ECONOMY WITHDIVERSE JOB OPPORTUNITIES (J)and QUALITY EDUCATIONAL OPPORTUNITIES. (K)75

City of Boca RatonStrategic InitiativesBoca Raton Vision 2022Guiding PrinciplesPRINCIPLE AA PREMIER COMMUNITY Means1. Boca Raton is a leader – A trend setter in local governance.2. Land uses are a well-balanced mix.3. The regulations, codes and standards preserve the “Boca character.”4. People prefer to live here.5. The city has a reputation for “world class” in everything.PRINCIPLE BBEAUTY BY DESIGN Means1. Gateways to Boca Raton are unique and distinctive – You know that you are in BocaRaton.2. Developments and buildings are well designed low-scale development compatiblewith the community.3. Property owners take responsibility for maintaining their buildings and homes,complying with codes and community standards.4. Streets have well-landscaped medians; ROW are attractive.5. Public facilities and parks are well designed with emphasis on community aesthetics.76

City of Boca RatonStrategic InitiativesPRINCIPLE CVIBRANT DOWNTOWN Means1. Downtown is easily accessible with convenient parking and transit.2. There is balanced mixed use with quality residential, retail, offices and services andquality restaurants, a variety of cultural opportunities, fun activities and a hotel.3. The area is pedestrian friendly with ease of mobility.4. Residents and visitors come here – A true destination.5. Special events, concerts and community activities take place here.PRINCIPLE DGREAT BEACH AND WATERWAYS Means1. Shoreline and beach are clean and well maintained.2. The beach is renourished.3. There are a variety of events and activities for all age groups.4. There are expanding commercial activities on the beach in specific locations.5. Intercoastal and canals are accessible and are used by citizens.PRINCIPLE EPEOPLE ARE SAFE Means1. People feel free to go out into the community without fear.2. There is a low crime rate.3. Police and fire/rescue respond quickly to an emergency call.4. Public safety staff are well trained and properly equipped.5. Citizens, other public safety agencies and the city work together as partners toenhance community safety.6. The city is prepared for an emergency situation or a disaster.77

City of Boca RatonStrategic InitiativesPRINCIPLE FVARIETY OF CULTURAL AND RECREATIONALCHOICES FOR THEIR LEISURE TIME Means1. Citizens have convenient access to parks, recreation fields and programs.2. There are programs and activities for all generations.3. There are a variety of cultural and arts facilities and programs.4. The city partners with others on facilities and programs.5. The libraries provide top-quality services and resources.6. The city continues to develop new parks and renovate older parks.PRINCIPLE GMOBILITY WITHIN OUR CITY Means1. Efficient and effective traffic flow uses the latest technology.2. There is a fully developed and functional roadway network.3. Local transit systems are developed with high level of ridership.4. A multi-modal transit center serves the community and region.5. Convenient bus service is reliable throughout the city with small scale trolley servicein selected locations.PRINCIPLE HFINANCIALLY SOUND CITY Means1. The city’s tax base continues to expand.2. The city has a “AAA” bond rating.3. The city has strong financial reserves.4. Services and service levels are defined, benchmarked and prioritized.5. Services are provided in an efficient, cost-effective manner.6. City infrastructure and facilities are well built and well maintained.78

City of Boca RatonStrategic InitiativesPRINCIPLE IEXCEPTIONAL CITY SERVICES RESPONSIVE TO OURCITIZENS Means1. Citizens have confidence in the city and the services provided by the city.2. Services are customer friendly.3. Citizens have a high customer satisfaction level with city services.4. Citizens feel that they get value for their tax dollars and fees.5. Problems are resolved in a timely manner.PRINCIPLE JBALANCED ECONOMY WITH DIVERSE JOBOPPORTUNITIES Means1. Boca Raton develops with cutting-edge businesses.2. FAU continues to develop as a major university in Florida, with strong businessand biomedical programs.3. Industries are clean and environmentally sensitive.4. There are opportunities to begin and grow a business.5. Local businesses provide employment opportunities for residents.PRINCIPLE KQUALITY EDUCATIONAL OPPORTUNITIES Means1. Quality education contributes to Boca Raton’s quality of life and supports futureeconomic development.2. Quality schools and universities provide a first-rate education.3. There are a variety of schools: Public and private from preschool to university.4. High school graduates are prepared for quality universities and colleges.5. FAU is recognized as a top university in Florida.79

City of Boca RatonStrategic InitiativesVision 2022Keys to SuccessSuccess 1City – Business – Community Consensus on Viable PedestrianFriendly DowntownSuccess 2Rental and Ownership Housing Availability for WorkforceSuccess 3Sufficient Inventory of Public Lands for Availability of aVariety of Recreational Venues, Facilities for Services for AllSuccess 4Functional and Effective Multimodal Transportation SystemSuccess 5Highest and Best Land Uses Consistent with City’s Vision andPlansSuccess 6Diversifying Local Economy with Growth Oriented Businesses80

City of Boca RatonStrategic Initiatives Challenges and Opportunities1. Viable long term vision and plan to create a sustainable downtown2. Relationship and growth of FAU3. Development of public-private partnerships to achieve workforce housing4. Traffic volume vs. road capacity5. Lack of land and growing population vs. high demand for recreational space andservices6. City facility implementation – a “wow” level7. Tension: urban reality vs. suburban past Actions 2007 – 2008PRIORITY`````````1. Workforce Housing Policy Direction & Strategy Top Priority2. Downtown Vision and Plan Top Priority3. FAU Strategy Top Priority4. FAU / Boca Raton Community Hospital Project Top Priority5. Light Industrial Research Park Interim Guidelines High Priority6. FAU/I-95 Interchange High Priority7. Retirement / Pension Cost Containment Strategy High Priority8. Wildflower Property Direction & Actions High Priority Goals1. Employee Recruitment, Retention and Career Pathing2. Multimodal Transportation District3. North Federal Highway Development Project and Beautification4. Comprehensive Environmental Report (Issues Analysis and Review)5. Traffic Issues6. Annexation (Analysis and Review)7. Integrated Technology Strategy8. Branding81

City of Boca RatonStrategic InitiativesCity of Boca RatonGoals 2012Financially Sound City GovernmentWorld Class Municipal ServicesStrong Partnership with Our Stakeholders82

City of Boca RatonStrategic InitiativesGOAL 1FINANCIALLY SOUND CITY GOVERNMENT ObjectivesObjective 1Objective 2Objective 3Objective 4Objective 5Objective 6Expand economic baseCost-effective delivery of city servicesPursuit of revenue generating programsAdequate reservesSufficient revenues to maintain or enhance current servicesSecure alternative funding sources Means to Citizens• Affordable city government.• Continuation of high service levels.• Efficient city government.• Support retaining high property values.• Stable finances, stable city government. Challenges and Opportunities1. Next hurricane2. State and County initiatives: “Save our Homes,” home rule3. Increasing city operating costs: energy, chemicals, insurance, healthcare4. Employee recruitment and retention – competitive salaries: private sector, county,cities83

City of Boca RatonStrategic InitiativesGOAL 2WORLD CLASS MUNICIPAL SERVICES ObjectivesObjective 1Objective 2Objective 3Objective 4Objective 5Objective 6Objective 7Professional, highly competent and motivated workforceAttracting top-quality candidates for positionsRetaining quality employeesImproved city facilities, including City Hall and other aging facilitiesContinuous improvement of city service delivery and managementMaintain “state-of-the-art” systems and ongoing training to upgrade staffskill levelPositive work environment recognizing employee performance Means to Citizens• Reliable service at a high service level.• Customer-friendly staff, responsive to your needs.• Well maintained, modern facilities that you can take pride in.• Timely response when you call, particularly in an emergency.• Use of modern techniques to serve you better. Challenges and Opportunities1. Attracting and retaining top quality staff2. Increasing service expectations: service now respond now; increasing volume; desirefor amenities3. Service priority and defining level of service – how fast4. Athletic fields: FAU, schools with increasing demands5. Competitive compensation84

City of Boca RatonStrategic InitiativesGOAL 3STRONG PARTNERSHIP WITH OUR STAKEHOLDERS ObjectivesObjective 1Objective 2Objective 3Objective 4Objective 5Objective 6Well-informed citizensCitizens involved in city governmentOpen government: from our records to new ideasCitizen trust and confidence in city officials: Mayor/Council to staffMore involved, meet with private sector and universities/serviceEffective use of technology for communicating with citizens and for servicedelivery Means to Citizens• Opportunities to get involved.• Your volunteerism saves city resources and dollars.• City officials are willing to listen to you and seek your input.• Easy access to city government.• Timely information to you. Challenges and Opportunities1. Working with F.A.U.2. Working with hospital and siting3. Changing community demographics – young, cultural diversity4. High expectations for city – solve all problems vs. individual priority5. Effectiveness of boards, commissions, task forces85

City of Boca RatonStrategic InitiativesCity of Boca RatonOur MissionThe Mission of the City ofBoca Raton is toprovide the highest quality of serviceto thecommunity through responsibleuse of publicresources to enhance ourunique quality of life.86

City of Boca RatonStrategic InitiativesCity of Boca RatonOur Core BusinessesMake Our Community SafeRespond to Emergency SituationsProvide Basic Utilities For Daily LivingBuild and Maintain City InfrastructureProvide Leisure and Recreational ServicesPlan Boca Raton’s Future Growth and DevelopmentProtect/Enhance Natural Resources and BeautyProtect Interests of Boca Raton87

City of Boca RatonStrategic InitiativesCore BusinessesDefinition and StrategyCORE BUSINESS 1MAKE OUR COMMUNITY SAFE Operating ElementsOperating Element 1Operating Element 2Patrol Community – All Departments Looking for Problems,Issues and OpportunitiesHomeland Security: Vigilance and PreparednessOperating Element 3Enforce Laws and CodesOperating Element 4Investigate Crimes and Prepare Cases for ProsecutionOperating Element 5Inspect BuildingsOperating Element 6Evaluate Water Quality: Potable, Surface, IRISOperating Element 7Educate Public on Their Responsibility for Community SafetyOperating Element 8Provide Safe Equipment and FacilitiesOperating Element 9Involve Citizens in Safety: Volunteer Programs, DARE, COPS88

City of Boca RatonStrategic Initiatives Value to Citizens1. You feel safe – Any place, any time2. People obey the law3. Buildings are safe, equipment is safe4. You are also responsible for safety through your actions5. Preserves property values – Reputation as a safe community6. Low crime rate89

City of Boca RatonStrategic InitiativesCORE BUSINESS 2RESPOND TO EMERGENCY SITUATIONS Operating ElementsOperating Element 1Respond to Emergency CallsOperating Element 2Put Out FiresOperating Element 3Provide Emergency Medical ServicesOperating Element 4Plan for DisastersOperating Element 5Provide Rescue ServicesOperating Element 6Operating Element 7Link Citizens to Community Resources through EffectiveCommunicationsTrain Community on Health Actions: CPR, DefibrillatorsOperating Element 8Handle Hazardous Materials Problems/EmergenciesOperating Element 9Provide Ocean RescueOperating Element 10Plan for Disaster Recovery Value to Citizens1. Timely response in an emergency2. We can save your life, your property3. Confidence: We are prepared for an emergency or a disaster4. Protect your property, your life5. Preserves your property value90

City of Boca RatonStrategic InitiativesCORE BUSINESS 3PROVIDE BASIC UTILITIES FOR DAILY LIVING Operating ElementsOperating Element 1Maintain Quality Water SupplyOperating Element 2Operating Element 3Treat and Distribute Potable Water – Meets State and FederalStandardsTreat and Distribute IRIS WaterOperating Element 4Collect WastewaterOperating Element 5Treat WastewaterOperating Element 6Collect and Dispose of Solid WasteOperating Element 7Operate Citywide Storm Water Management SystemOperating Element 8Operate Recycling Program (Solid Waste)Operating Element 9Insure Availability of Telecommunications Infrastructure Value to Citizens1. Flush, it is gone2. Turn it on, water flows3. Safe water4. Healthy living environment5. Reliable, top quality – No hassle, no worry91

City of Boca RatonStrategic InitiativesCORE BUSINESS 4BUILD AND MAINTAIN CITY INFRASTRUCTURE Operating ElementsOperating Element 1Manage Traffic FlowOperating Element 2Build and Maintain City StreetsOperating Element 3Work with County, State on Other Highway ImprovementsOperating Element 4Build and Maintain City Streetscapes and ROWOperating Element 5Build and Maintain City Facilities, including City HallOperating Element 6Clean Up Neighborhood Public Spaces and BeachesOperating Element 7Develop and Maintain Bikeways, SidewalksOperating Element 8Maintain Beaches, Inlets and Canal System Value to Citizens1. You can get around town – Less congestion2. Attractive community – Looks great!3. Usable beaches and waterways4. Facilities: Modern, user friendly and top quality5. Protects property value92

City of Boca RatonStrategic InitiativesCORE BUSINESS 5PROVIDE LEISURE AND RECREATIONALSERVICES Operating ElementsOperating Element 1Operate Library SystemOperating Element 2Provide Recreational FacilitiesOperating Element 3Develop and Offer Affordable Recreational ProgramsOperating Element 4Support Community OrganizationsOperating Element 5Support Athletic ProgramsOperating Element 6Operating Element 7Provide Educational Programs, including Nature Center andEnvironmental EducationOperate and Maintain Golf CoursesOperating Element 8Operating Element 9Develop Parks and Community, Neighborhoods, Linear Parks;Land Bank for FutureOperate CemeteryOperating Element 10Develop and Provide Youth Programs Value to Citizens1. Choices: Things to do in your leisure time2. Easy access to programs, facilities – Close to home3. Healthier lifestyle, active lifestyle4. Quality facilities and programs for family – All generations5. Preserves/enhances property values93

City of Boca RatonStrategic InitiativesCORE BUSINESS 6PLAN BOCA RATON’S FUTURE GROWTH ANDDEVELOPMENT Operating ElementsOperating Element 1Develop and Update Comprehensive PlanOperating Element 2Develop Redevelopment Strategies for Specific AreasOperating Element 3Develop and Update Service/Programs/Facilities Master PlansOperating Element 4Decide on AnnexationsOperating Element 5Evaluate Community NeedsOperating Element 6Develop and Update Comprehensive Transportation StrategyOperating Element 7Establish Land Use Plans and PoliciesOperating Element 8Operating Element 9Develop and Implement Development Standards andRegulation; Zoning CategoriesCode EnforcementOperating Element 10Review Conceptual PlansOperating Element 11Issue Construction PermitsOperating Element 12Inspect Buildings, Issue Certificates of Occupancy94

City of Boca RatonStrategic Initiatives Value to Citizens1. Predictable development2. Financial stability for city – efficient use of resources3. Services responsive to citizens changing needs4. Growth for the financial benefit of city5. Facilities and services planned for future needs6. Protects integrity of neighborhoods7. Preserves property values8. Quality buildings9. More attractive community10. Common standard throughout city95

City of Boca RatonStrategic InitiativesCORE BUSINESS 7PROTECT/ENHANCE NATURAL RESOURCES ANDBEAUTY Operating ElementsOperating Element 1Maintain Boca Raton InletOperating Element 2Protect Waterways and Surface Water QualityOperating Element 3Beautify and Maintain Streets and Public AreasOperating Element 4Enforce Aesthetic CodesOperating Element 5Maintain Public Buildings and FacilitiesOperating Element 6Protect BeachesOperating Element 7Maintain and Acquire Environmentally Sensitive LandsOperating Element 8Acquire Open/Green Spaces Value to Citizens1. Beautiful city2. Green and clean city3. Preserving property values4. Quality beaches, waterways – Usable by citizens5. Pride in community – You know you are home96

City of Boca RatonStrategic InitiativesCORE BUSINESS 8PROTECT INTERESTS OF BOCA RATON Operating ElementsOperating Element 1Lobby State and Federal GovernmentOperating Element 2 Advocate Policy and Interests of Boca Raton: County, Regional,State, FederalOperating Element 3Work with F.A.U.Operating Element 4Develop Effective Partnerships with Community OrganizationsOperating Element 5Actively Pursue GrantsOperating Element 6Represent City in Legal ActionsOperating Element 7Play Role in Shaping Educational DecisionsOperating Element 8Develop and Maintain Relationships with LegislativeRepresentatives Value to Citizens1. Protecting your interests2. Return on your tax dollars3. Quality education4. Maximizing political influence5. Cooperation with other governments, elected representatives97

City of Boca RatonStrategic InitiativesCity of Boca RatonPolicy Agenda 2007 – 2008TOP PRIORITYWorkforce Housing Policy Direction and StrategyDowntown Vision and PlanFAU StrategyFAU / Boca Raton Community Hospital ProjectHIGH PRIORITYLight Industrial Research Park Interim GuidelinesFAU / I-95 InterchangeRetirement / Pension Cost Containment StrategyWildflower Property Direction & Actions98

City of Boca RatonStrategic InitiativesMajor Projects 2007 – 20081. Countess de Hoernle Park2. Downtown Library3. North Beach Renourishment4. In-City Reclamation Irrigation System (IRIS)5. Water Treatment Facility Improvements6. NW 12 th Ave.7. Hidden Valley8. Boca Raton Heights Drainage Improvements9. Raw Water Well Equipment / Expansion10. South Beach Renourishment99

City of Boca RatonStrategic InitiativesAction Outlines 2007 – 2008TARGET Workforce Housing Policy Direction and Strategy PRIORITYActions1. Explore alternatives2. Develop and recommend Comprehensive Plan and Zoning CodeAmendments to implement program3. Develop policies and procedures needed to establish a TrustFund for Workforce Housing funds to assist in programimplementationPolicy – TopResponsibility: Development ServicesTARGET Downtown Vision and Spine Direction PRIORITYActions1. Establish a Downtown Boca Raton Advisory Committee2. Hire a consulting service3. Obtain Public input to create an update vision for the Downtown4. Review recommendations5. Develop action plan for implementation of initiativesPolicy – TopResponsibility: Development Services100

City of Boca RatonStrategic InitiativesTARGET FAU Strategy PRIORITYActions1. Review FAU proposals2. Analyze impacts on City services and facilities3. Determine appropriate mitigation4. Negotiate Campus Development Agreement to address andmitigate impacts5. Approve Master Plan and Campus Development AgreementPolicy – TopResponsibility: Development ServicesTARGET FAU/Hospital Project PRIORITYActions1. Review Hospital proposals in coordination with FAU CampusMater Plan2. Analyze impacts on City services and facilitates3. Determine appropriate mitigation4. Negotiate Campus Development Agreement including theHospital to address and mitigate impacts5. Approve Master Plan and Campus Development Agreement toallow a Campus HospitalPolicy – TopResponsibility: Development ServicesTARGET L.I.R.P. Interim Guidelines PRIORITYActions1. Create LIRP zoning districtPolicy – HighResponsibility: Development Services101

City of Boca RatonStrategic InitiativesTARGET FAU/I-95 Interchange PRIORITYActions1. Coordinate with Federal Agencies and FDOT to determine bestconfiguration for additional I-95 Interchange2. Lobby for accelerated project implementation3. Secure funding4. Monitor design and construction processPolicy – HighResponsibility: Municipal ServiceTARGET Retirement/Pension Cost Containment Strategy PRIORITYActions1. Report on impacts of prior pension decisions2. Analyze impacts of current pension and retirement benefit plansand any proposed changes3. Determine direction and actions by CityPolicy – HighResponsibility: City Manager's Office / Office of Management and BudgetTARGET Wildflower Property Direction and Actions PRIORITYActions1. Evaluate pros/cons of acquisition and goals2. Determine potential costs, feasibility and funding3. Determine directionPolicy – HighResponsibility: City Manager’s Office102

City of Boca RatonStrategic InitiativesGOALEmployee Recruitment, Retention, and CareerPlanningActions1. Evaluate current recruitment strategies2. Implement cost-effective technologies to reach more candidates3. Streamline hiring processes4. Revitalize orientation process to enhance new employees' senseof the City's mission5. Enhance leadership development programs6. Identify and mentor future organizational leadersResponsibility: City Manager’s Office / Human Resources DivisionGOALMultimodal Transportation District (ContinuedImplementationActions1. Establish a citywide MMTD to address the City's major issue,mobility through a variety of transportation means2. Complete feasibility study3. Prepare comprehensive plan amendments, MMTD level ofservice standards and land development regulations anddesign criteria4. Complete Land Use and Urban Form Studies for each subdistrictResponsibility: Development Services103

City of Boca RatonStrategic InitiativesGOALComprehensive Environmental Report (Issues,Analysis and Review)Actions1. Prepare comprehensive report on current status and future plansregarding City facilities, programs, and activities2. Explore appropriate code or process changes, includingincentives to promote sustainable environmental future,including "green" buildings3. Investigate xeriscaping, alternative fuels, and solar energy forCity facilitiesResponsibility: Development Services / Municipal Services / City Manager's OfficeGOALTraffic IssuesActions1. Prioritize actions to improve mobility and traffic flow citywide2. Continue to implement Advanced Traffic Management System3. Pursue shuttle system link activity centers and masstransportation4. Integrate traffic planning with Multi-Modal TransportationDistrict planning and implementation5. Complete critical care road improvement projectResponsibility: Municipal ServicesGOALNorth Federal Highway Development Project andBeautificationActions1. Encourage redevelopment on the North Federal Highwaycorridor2. Explore strategies for preservation and enhancement of the NewPines neighborhood, including funding3. Evaluate impact and results of Village Center zoning districtResponsibility: Development Services104

City of Boca RatonStrategic InitiativesGOALAnnexation (Analysis and Review)Actions1. Update analyses of possible annexation areas2. Review findings and assumptions in light of changes in propertytax collections mandated by the State of Florida3. Review short and long term staffing and service cost impacts4. Meet with possible annexation areas as appropriate5. Implement annexations determined to be beneficialResponsibility: City Manager's Office / Development ServicesGOALIntegrated Technology StrategyActions1. Investigate, review, develop and implement new uses oftechnology to increase efficiency and effectiveness of Cityoperations2. Expand the use of technology through all areas of the City toenhance the quality and quantity of services provided to thecitizens and businesses of the City, as well as the deliverymethods for servicesResponsibility: City Manager's Office – Information Technology DivisionGOALBrandingActions1. Create community partnerships to develop a brand for the Cityusing research and information about the City and itscompetitors, and then develop and implement a plan to use andpromote the brand.Responsibility: City Manager's Office105