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Approaches for Business Process oriented knowledge management

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Modelling and analysis of processes<br />

Modelling of <strong>knowledge</strong> intensive SD-<strong>Process</strong>es (Distributed software<br />

development)<br />

Analysis of software development processes<br />

Definition of qualification processes<br />

Deduction of communication view<br />

Identification of <strong>knowledge</strong> barriers<br />

Creation of check lists and guide lines<br />

Codequalität<br />

300<br />

Kundenbetreuer Feature<br />

Produktkenntnisse<br />

200<br />

Vertrieb Bugliste<br />

Unternehmensleitung<br />

(Gruppe) Aufwand<br />

Entwickler<br />

Produktstrategie<br />

Wissen MES<br />

F&E ERP<br />

0 1 2 3<br />

Messeplan Kundenwichtigkeit<br />

c Prof. Dr.-Ing. Norbert Gronau, Universität Potsdam<br />

100<br />

0<br />

Marketing<br />

Kundenbedarf<br />

Kundenwertvorstellung<br />

Kundenbetreuer<br />

1<br />

Vertrieb<br />

Michael<br />

Entwickler 0(Team)<br />

Marc<br />

F&E Wartung ERP ERP<br />

0<br />

0 1 23 3 4 5<br />

1<br />

0<br />

1<br />

Introduction of KMDL methods<br />

Wartung ERP<br />

1<br />

4

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