How May We Assist You? CANADA - Herbalife

How May We Assist You?CANADAWhen dialing our toll-free number, please follow these steps:■ Select the language you're most comfortable with■ Select #1 to place an order or to inquire about an existing order■ Select #2 to inquire about your volume points■ Select #3 for all other inquiriesThe following information includesimportant phone numbers, fax numbers,hours of operation and locations ofHerbalife’s Sales Centres. Always keep thisinformation handy as you may need to referto it often.Correspondence (all Herbalifecorrespondence including orders)Herbalife of Canada Ltd.120, 4550 – 25 th Street S.E.Calgary, Alberta T2B 3P1Addresses for Walk-in ordersCalgary Herbalife of Canada Ltd.120, 4550 – 25 th Street S.E.Calgary, AlbertaMontreal Herbalife of Canada Ltd.6969 Trans Canada Hwy, Unit 118Ville St. Laurent, QuebecTelephone numbersAdministration (403) 204-2264Distributor Services (866) 622-1222Marketing (403) 204-2264Sales Strategy &Support Team (877) 204-3654Warehouse (403) 204-2264Fax numbersAdministration (403) 204-7725Distributor Services(403) 204-7715 (general inquiries)(403) 204-7705 (order processing)Marketing (403) 204-7725Sales Strategy &Support Team (403) 204-7733Warehouse (403) 204-7725Email addressesDistributor ServicesDRCanada@herbalife.comcanorderline@herbalife.comrecordscanada@herbalife.comMarketing mktg@herbalife.comSales Strategy & Support Teamcanadasales@herbalife.com(general inquiries)(order processing)(records)5Hours of operationPhone-in orders (866) 622-1222 . . . . . . . . . . . . Monday to Friday, 8 am – 5 pm (Mountain Time); Saturday, 10 am – 2 pm (Mountain Time)Walk-in orders In Calgary . . . . . . . . . . . . . . . . . Monday to Friday, 8 am – 6 pm (Mountain Time); Saturday, 10 am – 2 pm (Mountain Time)Walk-in orders In Montreal . . . . . . . . . . . . . . . . Monday to Friday, 9:30 am – 6 pm (Eastern Time); Saturday, 10 am – 4 pm (Eastern Time)Fax & email orders . . . . . . . . . . . . . . . . . . . . . . 24 hours a day, seven days a weekDistributor Services (866) 622-1222 . . . . . . . . . Monday to Friday, 8 am – 5 pm (Mountain Time); Saturday, ClosedPlease note that all telephone calls, faxes and correspondence are to be directed to the Calgary Office. The Montreal Sales Centrefacility is to place and pick-up orders in person.

CANADAHow To Do Business6Accepted Method of PaymentAll orders must be paid in full, processed and accepted for Herbalife torelease the order. The following methods of payment are acceptable:■ Cash/Debit Card - Canadian Dollars only. Cash and Debit Cardmay be used for walk-in orders only.■ Credit Cards - Visa, MasterCard and American Express. The creditcard must be in the name of the purchaser. Credit cards may be usedfor all order types.■ Automatic Payment System (APS) - If you have been a FullyQualified Supervisor for at least 30 days; approved applications(available through the Distributor Services Department) must be on fileat the Calgary office, and you must have a four-digit PersonalIdentification Number (PIN). This system automatically deducts theamount of your order from a designated Canadian bank account. APSmay be used for all order types with the exception of HAP and emailorders.■ Guaranteed Cheques - Certified cheques, travelers cheques andmoney orders, which must be made out to Herbalife of Canada Ltd.,and in Canadian dollars only. Guaranteed cheques may be used formail and walk-in orders only.■ Personal Cheques - You must be a Fully Qualified Supervisor for30 days or more to be eligible to use personal cheques (cheques mustbe drawn on a Canadian bank). Supervisors may use personalcheques only for their own orders or orders for their downlineDistributors. All personal cheques must be preprinted with the FullyQualified Supervisor’s name. Postdated and third-party cheques willnot be accepted. The daily cheque writing limit is $4,500 Canadiandollars. You must also note your Herbalife ID number and ordernumber (if available) on your cheque. Cheques may be used fortelephone, fax, e-mail or mail orders.■ Wire Transfer - Your order may be paid by wire transfer toHerbalife’s bank account (see above right); it must be a bank-to-banktransaction. Please note that products will not be shipped/releaseduntil your wire transfer has been received, confirmed and processedby Herbalife. You must reference your Herbalife ID number and ordernumber with your wire transfer. Wire transfers may be used fortelephone, fax, email or mail orders.Wire Transfer InformationBeneficiary: Herbalife Canada Ltd.Bank Name: Toronto Dominion BankLocation: 340 - 5th Avenue S.W., Calgary, AlbertaPhone Number: (403) 292-1100Transit Number: 8060Account Number: 0554092Additional Info: Purchaser’s name, Herbalife ID number andorder number.Please do not mail cash! Please remember to include the applicablesales tax in your payment, based on the discounted retail total andthe sales tax rate in effect where the products are to be received.Telephone OrdersTo place your order by telephone, please have your order completedand the information listed on page 4 readily available before calling.Again, this will help ensure speedy and accurate processing of yourorder, as we are unable to place orders on hold awaiting information.You may pay for telephone orders by:■■■Credit Cards - Visa, MasterCard, and American Express*Wire TransfersAutomatic Payment System (APS)Herbalife strives to provide you with the most flexible and efficienttelephone ordering system available. Our Sales Centre (Calgary)features separate English and French Order lines. The Sales Centre isopen 9 hours a day Monday through Friday, four hours on Saturday,and may be reached at the numbers listed on page 5.*Please refer to the “Accepted Methods of Payment” section forlimitations.