2012-2013 Budget - City of Saginaw MI

Instrumentation and Process Controls – (summary of services)The Instrumentation and Process Controls Division provides accurate operational information and maintains timely plantcontrol for the Water and Wastewater Treatment Plants through the Supervisory Control and Data Acquisition System(S.C.A.D.A). Additionally, maintains the automated meter reading and security systems for various city operations.Key Performance Indicator FY 2012GoalFY 2012ActualFY 2013TargetFY 2014ProjectionResponse to Level I service calls within 24 hours 100 % 100% 100% 100%Response to Level II service calls within 72 hours 100 % 87% 100% 100%Explanation of variances:The KPI “Response to Level II service calls within 72 hours” reflects to be partially achieved at 87% for FY 2012.This indicator was partially achieved due to the increase in workload. There are a number of capital projects that requirethis division’s oversight. These projects, especially the automated metering infrastructure and the Water Treatment PlantSecurity upgrade required more of the division’s involvement than anticipated thus leading to longer response times tolevel II service calls.411