2012-2013 Budget - City of Saginaw MI

Performance Management PlanIntroductionIn an effort to align our City Council goals with departmental actions and to address Michigan’s Governor Rick Snyder’scall for increased transparency and accountability, the City of Saginaw has refocused the manner in which it tracksperformance. The City’s revised approach is separated into two parallel tracks: CitiStat and Performance Management.The illustration below describes the main tenants of each track. The proceeding pages in this section will focus on theperformance management branch of city’s efforts.CitiStatPerformanceProblem SolvingAnalysis andReportingIssue FocusedMission FocusedImmediate ActionStepsLong-term PlanningInter-departmentalIntra-departmentalDATAPerformance Management ProcessThe performance management process for the City of Saginaw begins in May and June with planning meetings for eachdepartment and concludes in early August with the completion of City of Saginaw FY Performance Managementdocument. The aforementioned meetings yield individual performance plans for each department, which are latercompiled into one document. Each performance plan includes a departmental mission, three to four performanceobjectives, a brief summary of services and 2-3 key performance indicators (KPIs) for each division. Larger departmentshave more KPIs because they have more divisions. Please note, the City of Saginaw has just completed the first year of arevised performance measurement system and some measures have been replaced with other measure that reflects theoperation.Each department’s performance on their KPIs is measured twice a year: at the 6-month period and at the end of the fiscalyear in a city-wide performance management evaluation. Each KPI is evaluated in this document and rated. A greenrating indicates full achievement, a yellow rating indicates partial achievement, a red rating indicates noachievement or goal not met and a grey rating indicates no data reported on the specific key performance indicator.Rating of the Key Performance Indicators CriteriaA 10% factor was applied to all indicators to illustrate whether the indicator was achieved or partially achieved whencompared to the KPI target for FY 2012. Additionally, a 50% or fewer factors is applied to all indictors to illustrate thatthe KPI target was not met. Explanations of variance have been provided for all measures that are rated yellow and red.385