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The Royal Bank of ScotlandGlobal Mobility – India Focus11 th September 2013Karen FitzgeraldHead of International Assignments, RBSRadhika GorsiaGeneral Manager, Asia Pacific, SterlingUnderstanding \ Caring \ Delivering

RBS Group• Founded in 1727• Over 140,000 employees globally• Services in 40 countries• Over 30 million customers• Currently undergoing one of the biggestcorporate restructuring programmes inhistoryUnderstanding \ Caring \ Delivering

Sterling at a Glance• Over 20 years experience, 15 years with RBS• Manage assignees in 124 countries• 220 employees and 300 active clients• Outstanding service reputation• Long history with the financial sector• Offices in Singapore, Hong Kong and GurgaonUnderstanding \ Caring \ Delivering

RBS Global Mobility• Regional centres in London,Stamford (US), Hong Kong,Singapore and Gurgaon (India)• Policies• IA• IA Lite• STA• IRPUnderstanding \ Caring \ Delivering

RBS India Situation• Global vs local• Culture• Disparate processes• Assignee expectations• Irregular application of policies• No in country IAS team• OwnershipUnderstanding \ Caring \ Delivering

Sterling Situation• Account needed structure in India• Communication• Process• Supply ChainUnderstanding \ Caring \ Delivering

The Challenges• Communication• Convoluted processes• Global vs. local• Cost control• Business expectationsUnderstanding \ Caring \ Delivering

Collaborative Actions• UK stakeholder engagement• Gap Analysis• Re-implementation programme• Workshop with process review• RBS India stakeholder meetings• Permanent onsite teamsUnderstanding \ Caring \ Delivering

Value Creation• Streamlined programme• Cost efficiency• Accessible expertise• Improved assignee satisfaction• Increased stakeholder awarenessA true partnership between all partiesUnderstanding \ Caring \ Delivering

Effective Change Through Understanding“It's re-assuring to know we have a teamthat can mobilise as quickly as you haveand solved what was a very challengingproblem.A great team effort, cheers”“The level of professionalism, timekeeping and general good humour /politeness was exceptional and farbeyond expectations.”“You have obviously learnt how things work in India!”“We have moved 5 times in thepast 10 years, in all of those movesthis team excelled by a countrymile.”“You are absolutely brilliant - I am sure that Iwould not have been able to do this myself -so a big thank you for supporting me!”Understanding \ Caring \ Delivering

Contact DetailsKaren FitzgeraldHead of International AssignmentsGroup RewardRBSTel +44 (0) 207 877 9148Mobile +44 (0) 7920 756715Email: karen.fitzgerald@rbs.co.ukRadhika GorsiaGeneral Manager - Asia PacificSterlingTel: +65 6248 4749Mobile: +65 9646 2605Email: radhika.gorsia@sterlingrelocation.comUnderstanding \ Caring \ Delivering