CACHE Qualification Specification

SHC 31: Promote communication in health, social care or children’s and young people’s settingsAdditional information about the unit:Guidance for developing unit assessmentarrangements – provided with the QCF unitCCLD 301GCU 1GEN 22HSC 31Themes recur as knowledge requirements and corevalues throughout HSC NOS.Guidance for developing assessment arrangements for the unit:Additional unit assessment requirementsprovided with the QCF unitUnit assessment guidance – provided bythe sectorAssessment of this unit must adhere to therequirements of Skills for Care and Development/Skillsfor Health assessment strategy.Communication methods include:• non-verbal communication:- eye contact- touch- physical gestures- body language- behaviour• verbal communication:- vocabulary- linguistic tone- pitch.Services may include:• translation services• interpreting services• speech and language services• advocacy services.© CACHE 2013 Version 2.0 62