CACHE Qualification Specification

SHC 31: Promote communication in health, social care or children’s and young people’s settingsSHC 31: Promote communication in health, social care orchildren’s and young people’s settingsUnit reference J/601/1434 Level 3Credit value 3 GLH 10Unit aimThis unit is aimed at those who work in health or social care settings orwith children or young people in a wide range of settings. The unitexplores the central importance of communication in such settings, andways to meet individual needs and preferences in communication. It alsoconsiders issues of confidentiality.Learner name:CACHE Centre no:CACHE PIN:ULN:Learning outcomesThe learner will:Assessment criteriaThe learner can:Evidencerecorde.g. pagenumber &methodAssessorjudgementachievedInitial and dateLearning outcomes 2, 3 and 4 must be assessed in a real work environment1. Understand why effectivecommunication is importantin the work setting.2. Be able to meet thecommunication andlanguage needs, wishesand preferences ofindividuals.1.1. Identify the different reasonspeople communicate.1.2. Explain how communicationaffects relationships in thework setting.2.1. Demonstrate how to establishthe communication andlanguage needs, wishes andpreferences of individuals.2.2. Describe the factors toconsider when promotingeffective communication.2.3. Demonstrate a range ofcommunication methods andstyles to meet individualneeds.© CACHE 2013 Version 2.0 59