Lenze Worldwide Service Departments

Aftersales 

Lenze 

Worldwide 

Service 

Departments 


Version: 1.0 Lenze World Wide service Departments 

Date: 1 April 2012 Author: Lenze service GmbH Freigabe: Lenze service GmbH Seite 1/54

TO FIND YOUR RESPONSIBLE SERVICE PARTNER PLEASE TRY 

THE ACROBAT BOOKMARKS IN THIS DOCUMENT 

1 Argentina ............................................................................................................................... 4 

2 Australia ................................................................................................................................. 5 

3 Austria .................................................................................................................................... 6 

4 Bangladesh ............................................................................................................................ 7 

5 Belgium .................................................................................................................................. 8 

6 Brazil ....................................................................................................................................... 9 

7 Bulgaria ............................................................................................................................... 10 

8 Chile ..................................................................................................................................... 11 

9 China ................................................................................................................................... 12 

10 Croatia ............................................................................................................................... 13 

11 Czech Republic .................................................................................................................. 14 

12 Denmark ........................................................................................................................... 15 

13 Egypt ................................................................................................................................. 16 

14 Finland .............................................................................................................................. 17 

15 France ................................................................................................................................ 18 

16 Germany Head Office ....................................................................................................... 19 

17 Greece ............................................................................................................................... 20 

18 Hungary ............................................................................................................................ 21 

19 India .................................................................................................................................. 22 

20 Indonesia .......................................................................................................................... 23 

21 Iran .................................................................................................................................... 24 

22 Israel .................................................................................................................................. 25 

23 Italy ................................................................................................................................... 26 

24 Lithuania/Latvia ............................................................................................................... 27 

25 Malaysia ............................................................................................................................ 28 

26 Macedonia ........................................................................................................................ 29 

27 Mexico ............................................................................................................................... 30 

28 Netherlands ...................................................................................................................... 31 

29 Norway .............................................................................................................................. 32 



Date: 1 April 2012 Author: Lenze service GmbH Approval: Lenze service GmbH Seite 2/54

30 Pakistan ............................................................................................................................ 33 

31 Philippines ........................................................................................................................ 34 

32 Poland ............................................................................................................................... 35 

33 Portugal ............................................................................................................................ 36 

34 Russia ................................................................................................................................ 37 

35 Slovakia ............................................................................................................................. 38 

36 Slovenia ............................................................................................................................. 39 

37 South Africa ...................................................................................................................... 40 

38 South Korea ...................................................................................................................... 41 

39 Spain .................................................................................................................................. 42 

40 Sri Lanka ............................................................................................................................ 43 

41 Sweden .............................................................................................................................. 44 

42 Switzerland ....................................................................................................................... 45 

43 Syria ................................................................................................................................... 46 

44 Thailand ............................................................................................................................ 47 

45 Taiwan ............................................................................................................................... 48 

46 Turkey ............................................................................................................................... 49 

47 United Arab Emirates U.A.E. ..................................................................................... 50 

48 Ukraine .............................................................................................................................. 51 

49 United Kingdom ............................................................................................................... 52 

50 United States .................................................................................................................... 53 




1 Argentina 

ERHSA 

REICH,ER.E.HIJO S.A.I.C. 

Girardot 1368 

1427 Buenos Aires 

Argentina 

Phone: +54 / (0) 11 - 45 54 32 32 

Fax: +54 / (0) 11 - 45 52 36 11 

Internet: www.Erhsa.com 

E-Mail: info@erhsa.com 

Languages spoken: 

• Spanish 

• English 

• German 

Business hours: 

• 07.00 h - 18.00 h (local time) 

• Outside these hours your call is recorded 

by an answering machine 

• Coordination via the German service 

head office 

Local service stock: 

Mechanical drives 

Wearing parts for Simplabelt and Disco 

brakes and clutches 

Electronic drives 

Various products and spare parts 

Response time: 

• Materials avail. from stock can be 

shipped within one day. 

• Repairs to be agreed. 

ERHSA 

Buenos Aires 

Local services offered: 

• Components: Mechanical and 

electronic drives 

• Repairs of mechanical and electronic 

drives 

• Drives Helpline 

• Commissioning 

• Engineering 




2 Australia 

FCR Motion Technology Pty. Ltd. 

Unit 6, Automation Place 

38 - 40 Lt. Boundary Road 

Laverton North, Vic., 3026 

Australia 

Phone: +61 / 3 9362 6800 

Fax: +61 / 3 9314 3744 

Internet: www.fcrmotion.com 

E-Mail: vicsales@fcrmotion.com 


English 


08:30 a.m. - 5 p.m. (local time) 

Outside these hours: 

• Emergency / Helpline Number: 

Mobile: +61 / 418352210 

• Or Lenze Helpline Number: 008000 24 

46877 (24 h 365 days a year) 







none 


• 82xx 

• 93xx to size 27 

• SMD, SMV, servo motors 

• PLC, HMI, IO s 

FCR Motion Technology Pty. Ltd 

Laverton North, Victoria 

Local services offered 

Components: 

• Mechanical and electronic drives 

Repairs & trouble shooting: 

• Disco, clutch brakes, electronic drives 

• Helpline 






3 Austria 

Lenze Antriebstechnik GmbH 

Ipf - Landesstraße 1 

P.O. Box 23 

4481 Asten 

Phone: + 43 / (0) 7224 / 210 - 000 

Fax: + 43 / (0) 7224 / 210 - 999 

Internet: www.lenze.at 

E-Mail: Info@lenze.at 


• English 

• German 

24-hour Helpline 

008000 24 46877 or 

+43 / (0) 722 4210 

Your call will be connected with a 

technician 


• Materials available from stock can be 

shippedwithin one hour. 



• 07.30 h - 16.30 h (local time) 

• Special actions outside these hours 

are possible. 


head office. 


• Mechanical drives 

• G-motion up to size 09 

• Wearing parts for Simplabelt and 

Disco 

• Brakes up to size 20 

• Spare parts for small motors 

• Electronic drives 

• Replacement or new units for 

Many serial products 

• 82xx without 823x 

• 93xx 

• 48xx, 49xx, 53x... 


Components: 


Repairs of: 


Trouble shooting: 


Express manufacture of geared motors: 


• Helpline 



• Maintenance of plants 

Mechanical drives assembly / repairs: 

• GST 03 - 09 

• GKR 03 - 09 

• GKS 03 - 09 

• GSS 03 - 09 

• GFL 03 - 09 


Asten 




4 Bangladesh 

Riant Engineers 

House No. 43, Road no. 18, Sector no. 7 

Uttara 

Dhaka-1230 

Phone: +880 (2) 7912052-3, 7912062 

Fax: +880 (2) 8932263 

Cell: +880 1819 231 418 

+ 880 1913 506 782 

Services offered: 

• All services as offered by 

Lenze Mechatronics Pvt. Ltd except 

electro-mechanical repair and 

support. 

• Also please note that they are 

offering repair services up to board / 

subassembly level and not in the 

component level. 

Riant Engineers, Dhaka 




5 Belgium 

Lenze b.v.b.a 

Rijksweg 10c 

2880 Bornem 

Belgium 

Phone: +32 / (0) 3-542 62 00 

Fax: +32 / (0) 3-541 37 54 

Internet: www.lenze.be 

E-Mail: sales@lenze.be 


• Dutch 

• German 

• English 

• French 

24 hour Helpline: 

• 008000 24 46877 

• or +32 (0) 3 542 62 00 


• Materials avail. from stock are 

shipped within approx. one hour. 

• Repairs to be agreed 


• 08.30 h - 17.00 h (local time) 

• Outside these hours special actions 

are possible. 


head office. 




• Helpline 





• No own service stock 

• Cooperation with 

Lenze B.V. Netherlands 

Lenze B.V.B.A Transmissions 

Sint-Niklaas 


• Service stock up to 7,5 kW available 

• Cooperation with Lenze B.V. 

Netherlands 




6 Brazil 

Lenze Brasil Automacao Ltda. 

Rua Alfredo Achcar, 970 

Vinhedo - São Paulo 

Cep: 13280-000 

Brazil 

Phone: +55 / 19 3846-3500 

Internet: www.Lenze.com.br 

E-Mail: Lenze@Lenze.com.br 


• English 

• Portuguese 

• Spanish 

Contacts in the service department: 

• E-Mail: Lenze@Lenze.com.br 

• Phone: +55 / (11) 2348 6570 

• Fax: +55 / (11) 2348 6573 

Sales: 

• E-Mail: vendas@Lenze.com.br 

• Phone: +55 / (11) 2348 6579 

Technical support: 

• E-Mail: service@Lenze.com.br 

• Phone: +55 / (11) 2348 6570 

Helpline: 

008000 24 46877 or 

+55 11 2348 6574 


• 07.10 h - 17.30 h (local time) 


are possible 


head office 

Lenze Brasil Automacao Ltda 

Sao Paulo 


• Materials available from stock are 

shipped within about one hour. 


Local service stock 

Mechanical drives: 

• Various products and spare parts 

available 

Components: 

• Electronic drives & mechanical parts 


Repairs of: 

• Electronic drives & mechanics 


• Electronic drives & mechanics Helpline 



available 

• Training 




7 Bulgaria 

Lenze Zadvizhvashta Tehnika EOOD 

Blvd. Maritsa 21, Office 204 

BG - 4003 PLOVDIV 

Bulgaria 

Phone: +359 / (32) 940 373 

Fax: +359 / (32) 940 349 


E-Mail: plovdiv@lenze.at 


• German 

• English 

• Bulgarian 


• 08.00 h - 17.00 h (local time) 


are possible. 

• Coordination via Lenze Antriebstechnik 

GmbH, 4481 Asten, Austria 


• None 

• Cooperation with Lenze Antriebstechnik 

GmbH, 4481 Asten, Austria 



GmbH, 4481 Asten, Austria. 

• Delivery within 48 hours from stock in 

Austria. 

• Repairs on agreement. 


• Product training 

• Drive diagnostics 

• Checking of defective articles on-site 

Lenze Zadvizhvashta 

Technika EOOD 

Plovdiv 

Trouble-shooting: 

• In Cooperation with 

Lenze Antriebstechnik GmbH, 

A - 4481 Asten 




8 Chile 

SARGENT S.A. 

S.A.C.é.l., Casilla 166-D 

Santiago de Chile 

Chile 

Phone: +56 / (2) 510 3000 

Fax: +56 / (2) 698 3989 

Internet: www.lenze.com 

E-Mail: dimet@dimet.cl 


• Spanish 

• English 


• 08.30 h - 18.15 h (local time) 


head office 



• Wearing parts for 

• Simplabelt and Disco 

• Brakes and clutches 




• Materials available from stock are 

shipped within one day. Repairs to be 

agreed 


Spare parts: 

• Electronics 

Helpline 


Sargent S.A. 

Santiago de Chile 




9 China 

LENZE DRIVE SYSTEMS 

(SHANGHAI) CO. LTD. 

No. 2989 Jiangshan Road, 

Heavy Industrial Zone, 

Lingang, Shanghai, 201306 

Peoples Republic of China 

Service Phone: +86 21 3828 0200 

Fax: +86 21 3828 0250 

Internet: www.lenze.cn 

E-Mail: info@Lenze.cn 


• Madarin 

• English 


• 09.00 h - 17.30 h (local time) 

• Special actions outside business 

hours are possible. 


head office. 







• Components for repair and assembly 

of GST, GKS, 

• GKR, GFL, GSS 

• Gears are in stock. 

• AC motors, servo motors 


Components 

• Mechanical drives and electronic 

drives 

Repairs of 

Mechanical drives and electronic drives 

Trouble shooting 

• Mechanical drives and electronic 

drives 


• 82xx 

• 84xx 

• 93xx 

• 94xx 

• E82EVxx 

• ESMD 

• ESMV 

• ECS 

Mechanical drives assembly / repairs 

• GST 03 - 14 

• GKR 03 - 06 

• GKS 04 - 14 

• GSS 04 - 07 

• GFL 04 – 14 

Lenze Drive Systems Co. Ltd. 

Shanghai 




10 Croatia 

Lenze mehatronika - 

pogonska tehnika d.o.o. 

Ulica grada Gospi´ca 3 

HR-10000 Zagreb 

Croatia 

Phone: +385 1 2498 056 

Fax: +385 1 2498 057 

Internet: www.lenze.hr 

E-Mail: info@lenze.hr 


• Croatian 

• English 

• German 


• 07.30 h - 16.30 h (local time) 

• Special actions outside business 

hours will be possible. 


head office. 



GmbH, A - 4481 Asten 



• None 


• Lenze Antriebstechnik GmbH, 



• None 

• Some inverters are on stock at 

distributors, rest in cooperation with 

• Lenze Antriebstechnik GmbH, A - 

4481 Asten 




• Drive diagnostics 




Lenze mehatronika – pogonska 

tehnika d.o.o. 

Zagreb 




11 Czech Republic 

Lenze, s.r.o. 

Central Trade Park D1 

39601 Humpolec 

CZ 

Phone: +420 / (0) 565 507 111 

Fax: +420 / (0) 565 507 399 

Internet: www.Lenze.com 

E-Mail: Info@Lenze.cz 

Languages spoken: English, German, 

Czech 


• 07.30 h - 16.30 h (local time) 


are possible. 


head office 



Lenze Antriebstechnik GmbH, A - 

4481 Asten 



• None 





• None 




Lenze, s.r.o. 

Humpolec 

Elektronics 

• Some inverters 







12 Denmark 

LENZE A/S 

Vallensbaekvej 18 A 

P.O. Box 211 

2605 Broendby 

Denmark 

Phone: +45 / (0) 46 - 966666 

Fax: +45 / (0) 46 - 966660 

Internet: www.lenze.dk 

E-Mail: lenze@lenze.dk 


• Danish 

• English 

• German 

24 hours helpline: 

• 008000 24 46877 

• Mobile +45 525 16699 


• 08.00 h - 16.15 h (local time) Mon - 

Thursday 

• 08.00 h - 15.45 h (local time) Friday 

• Special actions are possible outside 

these hours. 


head office 






• Helpline 



Lenze A/S 

Broendby 




13 Egypt 

Wadi Co. for Technologies and 

Developt. 

P.O. Box 209, New Center Ramses 

11794-Cairo, Egypt 

11 Syria St., Mohandessin 

GIZA, Egypt 

Phone: +202 3347 6842 

Fax: +202 3347 6843 

Internet: www.waditech.com.eg 

E-Mail: wadi@link.net 


• English 

• Arabic 


• 08.00 h - 17.00 h (local time) 



shipped within one hour. 




• clutches and brakes 

• gearboxes 


• New or replacement units for 

• many serial products 

Wadi Co. for Technologies 

and Developt. 

Cairo 


Components: 


Repairs of electronic drives 



• 






– 

14 Finland 

Lenze Drives 

Tierankatu 8 

20520 Turku 

Finland 

Phone: +358 (0) 10 239 139 0 

Fax: +358 (0) 10 239 139 8 

Internet: www.lenze.fi 

E-Mail: tekninen.tuki@lenze.fi 


• Finish 

• English 


• 08.00 h - 17.00 h (local time) 


are possible. 







• None 


• 8200 Vector 

• 9300 Servo 


Components: 






Lenze Drives 

20520 Turku 




15 France 

LENZE SA 

ZI des Mardelles 

44 rue Blaise Pascal 

F-93600 AULNAY-SOUS-BOIS 

Phone: +33 / (0) 1 - 48 79 62 00 

Fax: +33 / (0) 1 - 48 79 53 11 

Internet: www.lenze.fr 

E-Mail: Helpline@lenze.fr 


• French 

• English 

• German 

Helpline 24 h: 

+33 (0) 825 826 117 


• 08.00 h - 18.00 h (local time) 


are possible 


head office 









Disco 



• Replacement or new units for many 

serial products 

• 82 vector 

• 93xx 

Lenze SA 

Aulnay Sous Bois 

Mechanical drives assembly / repairs: 

• GST 03 – 14 

• GKR 03 – 06 

• GKS 04 – 14 

• GSS 04 – 07 

• GFL 04 – 14 

Local service offered: 

Components 


Repairs of 




Expess manufacture of gearded motors 

• GST 

• GFL 

• GKS 

• GSS to size 07 

Helpline 

Commissioning 

Engineering 




16 Germany 

Head Office 

Lenze Service GmbH 

Breslauer Strasse 3 

P.O.Box 10 13 52 

31763 Extertal 

Germany 

Phone: +49 / (0) 5154 / 82 - 1111 

Fax: +49 / (0) 5154 / 82 - 1112 

Internet: www.lenze.de 

E-Mail: Service@lenze.de 


• English 

• German 

24 hour Helpline: 

• 008000 24 46877 (365 days a year) 


Electronics 

• Tel. +49 (0)51 54 / 82-11 11 

• Fax: +49 (0)51 54 / 82-11 12 

Mechanics 

• Tel. +49 (0)51 54 / 82-16 26 

• Fax: +49 (0)51 54 / 82-13 96 

• Listing of all staff available on request 


• 07.00 h - 17.00 h (local time) 

• Outside these hours helpline and 

supply of spare parts 

008000 24 46877 (365 days a year) 



shipped within about one hour. 


Lenze Service GmbH 

Extertal 


Components 


Repairs of 




Express manufacture of geared motors 

Helpline 

Commissioning 

Engineering 

Maintenance of plants 



serial products, for example 


• 93xx 

• 48xx, 49xx, 53x... 

• 94xx 

• 84x 




17 Greece 

GEORGE P. ALEXANDRIS S.A. 

12, K. Mavromichali Street 

18545 Piraeus 

Greece 

Phone: +30 210 4111841 

Fax: +30 210 4127058 

Internet: www.alexandris.gr 

E-Mail: info@alexandris.gr 


• Greek 

• English 

• German 

• Italian 


08.00 h - 16.00 h (local time) 



shipped within one work day. 


George P. Alexandris SA 

Piraeus 




18 Hungary 

Lenze Hajtástechnika Kft. 

Gyár utca 2., 

P.O. Box 322. 

2040 Budapörs 

Hungary 

Phone: +36 / (0) 23 501 – 320 

Fax: + 36 / (0) 23 501 – 339 

Internet: www.lenze.hu 

E-Mail: info@lenze.hu 


• German 

• Hungarian 


• 07.30 h - 16.30 h (local time) 


• No own service stock. 


Lenze Antriebstechnik GmbH Austria 













Helpline 

Commissioning 

Engineering 


Budaörs 




19 India 

Lenze Mechatronics Pvt. Ltd. 

Plot No. 46A, Sector 10, 

PCNTDA Industrial Area, Bhosari, Pune 

IN - 411026 

Phone: +91 / (0) 20 - 66 31 81 00 

Fax: +91 / (0) 20 - 66 31 81 20 

Internet: www.lenze.in 

E-Mail: marketing@lenze.in 


• English 

• Hindi 


• 09.00 h - 18.00 h (local time) 


are possible. 


head office 



shipped within about two hours. 


Address of Repair Centre: 


New GAT No. 1418 

Wagheswar Complex, Wagholi, Pune - 

412 207 

Phone: +91 (20) 65108878 

Email: in-service@lenze.in 

Lenze Mecharonics Pvt. Ltd. 

Pune 


Components 


Repairs of 




Helpline 

Commissioning 

Engineering 





20 Indonesia 

P.T. Drive Automation Indonesia 

Jl. Daan Mogot Km 18 

Rukan Budi Indah 

Blok Maisonette No. 1 Q 

Tangerang 15122 

Indonesia 

Phone: +62 21 7055 5895 - 5435 1929 

Fax: ++ 62 21 5435 1929 


E-Mail: drive_automation@cbn.net.id 


• English 

• German 

• Bahasa Indonesia 


• 09:00 h - 17:00 h (local time) 


are possible. 








• 8200 up to 30 kW 

• 9300 Vector up to 30 kW 

• 9300 servo up to 15 kW 

P.T. Drive Automation Indonesia 

Tangerang 


Components 


• Repairs of electronic drives 



Helpline 

Commissioning 

Engineering 




21 Iran 

TAVAN RESSAN CO. 

No. 5, Alizadeh Alley, 

North Bahar Str., 

Sadr Highway, 

Tehran 1931813556 

Iran 

Phone: +98 / (0)21 – 2769 4444 

Fax: +98 / (0)21 – 222 444 00 

Internet: www.lenze.ir 

E-Mail: info@tavanresan.com 


• English 

• Persian 


09.00 h - 18.00 h (local time) 


• Materials available from strock can be 







many serial products 


Components 





Helpline 

Commissioning 

Engineering 

Tavan Ressan Co. Ltd. 

Tehran 




22 Israel 

Zeev Melcer Ltd. 

Haifa Bay 26110 

P.O.BOX 10011 

HAIFA-BAY 26110 

Israel 

Phone: +972 / 4 8757037 

Fax: +972 / 4 8146109 

Internet: www.lenze.co.il 

E-Mail: info@lenze.co.il 


• English 

• German 

• Hebrew 


• 07.00 h - 17.00 h (local time) 


are possible. 


head office 

• Working week is Sunday thru 

Thursday! 








Disco 


Zeev Melcer Ltd 

Haifa 


• Frequency inverters 

• 8200 

• 8210 

• 8220 

• 82 Vector 

• Servo controller 9300 

• D.C. controller 530, 470, 480, 4900 


Components 


Repairs of 




Helpline 

Commissioning 

Engineering 




23 Italy 

Lenze Italia S.r.l. 

VIALE MONZA 338 

20128 Milano 

Italy 

Phone: +39 / 02 - 27 09 8 1 

Fax: +39 / 02 - 27 09 82 90 

Internet: www.Lenzeitalia.it 

E-Mail: mail@lenzeitalia.it 


• English 

• German 

• Italian 

• French 


• 08.00 h - 12.30 h (local time) 

• 13.30 h - 17.00 h (local time) 


head office 







• G-motion***** 

• Wearing parts for Simplabelt 






Lenze Italia SRL 

Milano 


Components 


Repairs of 


Helpline 

Commissioning 

Engineering 

***** Lenze Italia performs only simple 

repairs that do not require the application 

of special equipment (i.e. oil 

change, changing of seals and bearings 

etc.) 




24 Lithuania/Latvia 

Lenze UAB 

Breslaujos g. 3 

44403 Kaunas 

Lithuania 

Phone: +370/37 407174 

Fax: +3703/7 407175 

Internet: www.Lenze.lt 

E-Mail: Info@Lenze.lt 


• English 

• German 

• Russian 

• Polish 

• Lithuanian 


09.00 h - 18.00 h (local time) 











Components 





Helpline 

Commissioning 

Engineering 

Lenze UAB 

Kaunas 




25 Malaysia 

Lenze S.E.A. Sdn Bhd 

No 28, Jalan PJU 3/47 

Sunway Damansara Technology Park 

47810 PETALING JAYA SELANGOR 

DARUL EHSAN 

Malaysia 

Phone: +603 / 7803 1428 

Fax: +603 / 7806 3728 


E-Mail: enquiry@lenze.com.my 


• English 

• German 

• Bahasa Melayu 

• Bahasa Indon. 

• French 

• Thai, 

Tamil 

• Mandarin 


• 09.00 h - 17.00 h (local time) 


are possible. 


head office 






• Gear Boxes 

• Geared Motors 

• Geared motor assembly 

• INTORQ Electromagnetic Brakes 


Components 





Helpline 

Commissioning 


• GST 03 – 07 


Lenze S.E.A Sdn Bhd 

Petaling Jaya Selangor Darul Ehsan 


• 8200 up to 30 kW 

• 9300 Vector up to 30 kW plus 75 kW 


• Various software and components 

• DC 530, 470, 480 


• Trouble shooting: electronic drives 

• Helpline 






26 Macedonia 

Lenze Büro Skopje 

Ul. "Nikola Rusinski" 3/A/2 

1000 Skopje 

Macedonia 

Phone: +389/2/30 90 090 

Fax: +389/2/30 90 091 


E-Mail: lenzemk@lenze.at 


• English 

• German 

• Serbian 

• Macedonian 

• Bulgarian 


• 08.00 h - 17.00 h (local time) 


are possible. 


head office. 


• Materials available from stock in Austria 

can be shipped within 48 hours. 

• Repairs have to be agreed. 


• None 

• Delivery from stock in Austria or 

Germany is possible 


• Checking of defective units at 

customer's site 


• Mechanical and electronic drives in 

cooperation with Service department 

in Austria or Germany 

Lenze Büro Skopje 

Skopje 




27 Mexico 

ACESA Drives, S.A. de C.V. 

Nebraska No. 46 

Col. Nápoles 

C.P. 03810 México, D.F. 

Phone: +52 (55) 2636-3540 Ext. 3550 

Fax: +52 (55) 2636-3541 

Internet: www.acesa-drives.com 

E-Mail: agalvan@acesa-drives.com 


• Spanish 

• English 


• 08.00 h - 18.00 h (local time) 

• Outside these hours your call is 

recorded by an answering machine, 

spec.actions outside these hours are 

poss. 



shipped same day 




• No parts available 




Components 


Repairs of 




Helpline 

Commissioining 

Training 

ACESA Drives 

México D.F. 




28 Netherlands 

LENZE B.V. AANDRIJFTECHNIEK 

Ploegweg 15 

Postfach 3101 

5232 DC 'S-HERTOGENBOSCH 

Netherlands 

Phone: +31 / (0) 73 - 6 45 65 00 

Fax: +31 / (0) 73 - 6 45 65 10 

Internet: www.lenze.nl 

E-Mail: lenze@lenze.nl 


• English 

• German 

• Dutch 


• 08.00 h - 17.00 h (local time) 


are possible. 


head office 





Availability of service 

• 24-hour helpline 

• Phone: +31 / (0) 73 - 6 45 65 85 



• GST, GFL, GSS up to size 07 


Disco 



Electronic Drives: 

Lenze B.V. Aandrijftechniek 

Hertogenbosch 

Replacement or new units for 


• 82xx without 823x, E82EV….E82MV, 

SMD 

• 93xx 

• 48xx, 49xx, 47X, 48X 53x... 

• HMI, Servo cables, filters 


• GST 03 - 07 

• GKR 03 - 06 

• GKS 04 - 07 

• GSS 04 - 07 

• GFL 04 – 07 


Components 


Repairs of 




Express manufacture of geared motors: 

• GST; GFL; GSS up to size 07 

Helpline 

Commissioning 

Engineering 

Servo cable production 

Trainings 




Trainingsay 

29 Norway 

Lenze A/S 

Stallbakken 5C 

N-2005 Raelingen 

Norway 

Phone: +47/ 64 80 25 10 

Fax: +47/ 64 80 25 11 

Internet: www.Lenze.no 

E-Mail: post@Lenze.no 


• English 

• German 

• Norwegian 


• 08.00 h - 16.00 h (local time) 


are possible. 


head office 



shipped within one hour or faster after 

agreement. 




• Standard IEC motors up to size 250 

(55 kW) 

• Brake motors up to 3kW 


• Aluminium worm gear boxes 


• Frequency inverters IP 20/31/65 

up to 45 kW 

• DC drives 530, 470 

Other products 

• Encoders 

• Tacho generators 

DTC-Lenze A/S 

Raelingen 


• Components 




Helpline 

Commissioning 

Engineering 




30 Pakistan 

Innovative Engineering & Industrial 

Services 

Plot C – 48 Phase 01 

Site 2 Super Highway, 

Karachi 

Pakistan 

Phone: +92 (21) 36880050 

Fax: +92 (21) 36880051 

Mobile: +92 300 8266585 

Email: inno@cyber.net.pk 

Web: www.ieais.com 


• All services as offered by 

Lenze Mechatronics Pvt. Ltd except 

electro-mechanical repair and 

support. 

Innovative Engineering & 

Industrial Services, Karachi 




31 Philippines 

Jupp & Company INC. 

Unit 224, Cityland Pioneer Bldg 

Pioneer Street, Mandaluyong City 

Philippines 

Phone: +63 2 687 7423 

Fax: ++ 63 2 687 7421 

Internet: www.jupp.com.ph 

E-Mail: jupp@jupp.com.ph 


• English 

• Tagalog 


• 09.00 h - 17.00 h (local time) 


are possible. 








• 8200 up to 22 kW 

• 9300 Vector up to 30 kW 



Components 


Repairs of electronic drives 



Helpline 

Commissioning 

Engineering 

Jupp & Company Inc. 

Mandaluyong Ciity 




32 Poland 

LENZE POLSKA Sp. z o.o. 

UL. ROZDZIENSKIEGO 188 B 

40-203 KATOWICE 

Poland 

Phone: +48 / 32-203 9773 

Fax: + 48 / 32-781 0180 

Internet: www.lenze.pl 

E-Mail: lenze@lenze.pl 


• English, 

• Polish 

• Russian 

• German 


• 07.00 h - 16.00 h (local time) 


are possible. 


head office 







• Rotors for spring brake, v-belts 


• 93XX 

• 82XX 

• smd, smv 

• HMI, cables, filters, motors 

LENZE ROTIW SP. Z.O.O. 

KATOWICE 


Components 


Repairs of 




Helpline 00 8000 24 hours 

Commissioning 

Engineering 




33 Portugal 

COSTA, LEAL E VICTOR, LDA 

RUA PROF. AUGUSTO LESSA, 269 

4200-100 Porto 

Portugal 

Phone: +351 / 225 508 5 20 

Fax: +351 / 225 024 0 05 

Internet: www.clv.pt 

E-Mail: clv@clv.pt 


• English 

• Portuguese 


• 09.00 h - 12.30 h and 

14.00 h - 18:30 h (local time) 


are possible. 


head office 





Costa, Leal E Victor LDA 

Porto 




34 Russia 

OOO Lenze 

Shscholkovskoye Shosse 5 

Moscow 105122 

Russia 

Phone: +7 495 921 32 50 

Fax: +7 495 921 32 59 

Internet: www.lenze-drives.ru 

E-Mail: service@lenze-drives.ru 


• English 

• Russian 


• 09.00 h - 18.00 h (local time) 


are possible. 

• Coordination via the Russian service 

head office 









Components 


Repairs of 




000 Lenze 

Moscow 




35 Slovakia 

Lenze Slovakia s.r.o 

Tren ianska cesta 17 

915 1 Nové Mesto nad Váhom 

Phone: +421 (0) 32 7430 778 

Fax: +421 (0) 32 7430 790 

Internet: www.lenze.sk 

E-Mail: info@lenze.sk 


• Slovak 

• German 

• Hungarian 


• 07:30 h – 16:30 (local time) 

• Special actions outside there hours 

are possible Coordination via the 

Austria service head office 

Helpline: 

• +43 (0)72 24/210-0 





Lenze Slovakia s.r.o 

Nové Mesto nad Váhom 




36 Slovenia 

Lenze, d.o.o. 

Kidriceva ulica 24 

3000 Celje 

Slovenia 

Phone: +386 3 426 46-40 

Fax: +386 3 426 46-50 


E-Mail: info@lenze.si 


• German 

• English 

• Slovenian 


07:30 h - 16:30 h (local time) 




Lenze Antriebstechnik GmbH, Asten, 

Austria 





Lenze Antriebstechnik GmbH, Asten 

Electronic drives: 



Asten, Austria 




• Drive diagnostic 



Asten, Austria 

Lenze d.o.o. 

Celje 




37 South Africa 

SA POWER SERVICES (PTY.) LTD 

Unit 14, Meadowbrook Business Estates 

Jacaranda Ave, Olivedale, Randburg 

2158 

P O Box 1137, RANDBURG, 2125 

South Africa 

Phone: +27 (011) 462-8810 

Fax: +27 (011) 704-5775 

Internet: www.Sapower.co.za 

E-Mail: service@sapower.co.za 


• English 

• German 

• Dutch 

• French 


• 08.00 h - 17.00 h (local time) 


are possible. 


head office 

Helpline: 

• 008000 24 46877 

• or +27 8111 3820 








Disco 



Power Services SA (PTY) Ltd. 

Randburg 





• 93xx 

• 48xx, 49xx, 53x... 


Components 


Repairs of 




Helpline 

Commissioning 

Engineering 


• GST 03 - 07 




38 South Korea 

SOUTH KOREA 

Lenze Representative Office 

No. 606, Daeryung Technotown 6th 

493-6, Gasan-dong, Geumcheon-gu, 

Seoul 153-774 

South Korea 

Phone: +82 2 792 7017 

Fax: +82 2 792 7018 

Internet: www.lenzedrive.co.kr 

E-Mail: lenze@lenzedrive.co.kr 


• Korean 

• English 


E-Mail: lenze@lenzedrive.co.kr 

Phone: +82 2 792 7017 

Fax: +82 2 792 7018 


• 08.00 h - 17.00 h (local time) 


are possible. 


head office 




• Repairs to be agreed with 

Lenze Mechatronik Drives China 



• None 

• Shipments can be arranged from 

• Lenze Mechatronic Drives China 

• 3 flight a day SHG-PUS 


• 82xx 

• 93xx 

• E82EVxx 

Lenze Rep. Office 

Seoul 


Components 


(mechanic drives via Lenze China) 




Helpline 

Commissioning 

Engineering 

All arranged together with 

Lenze Mechatronik Drives China 




39 Spain 

LENZE TRANSMISIONES S.A. 

Edificio TCA 

Henri Dunant, 9. Planta baja. 

08173 Sant Cugat del Vallés 

Barcelona, Spain 

Phone: +34 / (0) 93 720 76 80 

Fax: +34 / (0) 93 712 25 41 

Internet: www.Lenze.es 

E-Mail: service@lenze.es 


• English 

• Spanish 

Helpline: 

• 008000 24 46877 

• or +34 (0) 647 694 950 


• 08.00 h - 13.30 h (local time) 

• 15.00 h - 17.30 h (local time) 


are possible. 


head office 








many serial products, no repairs 

Mechanical drive repairs 

• GST 04 - 07 

• GKR 04, 05 

• Variable speed drives: 

• Simplabelt size 10 - 31 

• Disco size 02 – 08 


Components 


No repairs 


• Mechanical and electronic drive 

Helpline 

Commissioning 

Engineering 

Trainings 

Repairs of none Lenze products: 

• Intorq clutch brake units 

• Vogel gearboxes 

• AC motors 

• Small drives 

Lenze Transmisiones S.A. 

Sabadell (Barcelona) 




40 Sri Lanka 


Plot No. 46A, Sector 10, 

PCNTDA Industrial Area, Bhosari, Pune 

IN - 411026 

Phone: +91 / (0) 20 - 66 31 81 00 

Fax: +91 / (0) 20 - 66 31 81 20 


E-Mail: marketing@lenze.in 


• English 

• Hindi 


• 09.00 h - 18.00 h (local time) 


are possible. 


head office 



shipped within about two hours. 






Pune 


(mainly via Lenze India): 

Components 


Repairs of 




Helpline 

Commissioning 

Engineering 





41 Sweden 

LENZE Transmissioner AB 

Attorpsgatan 12 

Box 1074 

58110 LINKÖPING 

Sweden 

Phone: +46 / (0) 13 - 355800 

Fax: +46 / (0) 13 - 103623 

Internet: www.lenze.se 

E-Mail: info@lenze.se 


• Swedish 

• English 

• German 


• 08.00 h - 16.30 h (local time) 

Mon - Thursday 

• 08.00 h - 16.00 h (local time) Friday 

• Special actions are possible outside 

these hours. 


head office 


• Materials available from German 

stock can be shipped within two days. 





• 82vector, 82SMD 

• 93xx 94 


• Helpline +46 708 251471 



Lenze Transmissioner AB 

Linköping 




42 Switzerland 

LENZE BACHOFEN AG 

ANTRIEBSTECHNIK 

ACKERSTRASSE 45 

8610 Uster 

Switzerland 

Phone: +41 / (0) 43 - 399 14 14 

Fax: +41 / (0) 43 - 399 14 24 

Internet: www.Lenze-Bachofen.ch 

E-Mail: Info@Lenze-Bachofen.ch 


• English 

• German 

• French 

• Spanish 

• Italian 

Helpline: 

• 008000 24 46877 

• or +41 (0) 786 030 424 


• 08.00 h - 17.00 h (local time) 


head office 








Disco 



Lenze Bachofen 

Antriebstechnik 

Uster 




• 82xx E82EV..., E82MV... 

• 93xx 

• 53x... 


Components 




Helpline 

Commissioning 

Engineering 

Trainings 




43 Syria 

Zahabi Co. 

8/5 Shouhadaa Street 

P.O. Box 8262 

Aleppo 

Syria 

Phone: +00963 21 21 22 23-5 

Fax: +00963 21 21 22 23-7 

Internet: www.zahabico.com 

E-Mail: Iyad@zahabico.com 


• English 

• Arabic 


• 10.00 h - 14.30 h (local time) 

• 17:00 h - 21:00 h ( local time) 


head office 










• 8200 vector 

• 9300 servo 


Components 


Repairs of 




Commissioning 

Engineering 

Zahabi Co. 

Aleppo 




44 Thailand 

Srirama Associates LP 

521/3 - 4, Soi SiAyuthya 2 

Thanon SiAyuthya, Phayathai 

Bangkok 10400 

Thailand 

Phone: +66 (0) 2 246 1445 

Fax: +66 (0) 2 640 1178 

Internet: www.sriramalenze.com 

E-Mail: sood@loxinfo.co.th 


• English 

• Thai 

Business hours / Response time: 

• 08.30 h - 17.30 h (local time) 


supplied. 


are possible, within one day. 


Local service stock / local services 

offered (partly via Lenze South East 

Asia, Malaysia) 

Parts mechanical drives,components 

electronic drives, brakes Intorq, trouble 

shooting electronic drives, repairs of 

electronic drives. 


• Helpline 

• 8200 up to 30 kW commissioning 

• 9300 Vector up to 45 kW engineering 


• 9400 to 22 kW 

Srirama Associates LP 

Bangkok 




45 Taiwan 

Lenze Taiwan Rep. Office 

6F.-1, No. 136, Sec. 3, Zhongxiao E. Road 

Taipei City 10655 

Taiwan (R.O.C.) 

Phone: +886 / (0) 2 - 2721 2161 

Fax: +886 / (0) 2 - 2721 2706 

Internet: www.lenze.tw 

E-Mail: info@lenze.tw 


• Mandarin 

• English 


• 09.00 h - 18.00 h (local time) 


are possible. 


head office. 



shipped within four hours. 






• SMD 

• SMV 

• 82xx 

• 93xx 

• 940 servo 

• ECS 

• 94xx 


Repairs of 




Commissioning 

Lenze Taiwan Rep. 

Office 

Taipei City 




46 Turkey 

LSE Elektrik 

Elektronik Makina 

Otomasyon Muhendislik Sanayi 

Ve Ticaret Ltd. STI. 

Ataturk Mah. Cumhuriyet Cad. 

Yurt Sok. No. 7 

34764 Umraniye / Istanbul 

Turkey 

Phone: +90/216/3165138 

Fax: + 90/216/4434277 

Internet: www.Lenze.com.tr 

E-Mail: ckaraman@lenze.com.tr 


• Turkish 

• English 

• German 


• 09.00 h - 18.00 h (local time) 


head office 










• smd; tmd; 82xx 

• 93xx 

• 48xx, 49xx, 53x... 

LSE Elektrik Elektronik Makine 

Umranive/Istanbul 


Components 


Repairs of 




Helpline: +90/533/2781195 

Commissioning 

Engineering 

Trainings 




47 United 

Arab 

Emirates 

U.A.E. 

LPT 

Executive Suite X4-37 

Sharjah Airport Free Zone(SALF ZONE) 

Sharjah 

U.A.E. 

Phone: +971 6 557 3205 

Fax: +971 6 557 3206 


E-Mail: service@lenze.de 


• English 

• Persian 

• Arabic 


• 09.00 h - 18.00 h (local time) 



shippedwithin one hour. 

• Limited repairs possible in 

cooperation with Iran 




• Smd converters in stock 


Components 


Repairs of 


Commissioning 

Engineering 

Trainings 



Date: 1 April 2012 Author: Lenze service GmbH Approval: Lenze service GmbH Seite 50/54 

LPT 

Sharjah

48 Ukraine 

SV Altera Ltd. 

Ivana Lepse ave, 4 

03067 Kiev 

Ukraine 

Phone: +38 044 496 18 88 

Fax: +38 044 496 18 18 

Internet: www.Lenze.org.ua 

E-Mail: office@sv-altera.com 


• English 

• Russian 


• 09.00 h - 18.00 h (local time) 











Components 


Repairs of 




Commissioning 

Engineering 

SV Altera Ltd. 



Date: 1 April 2012 Author: Lenze service GmbH Approval: Lenze service GmbH Seite 51/54 

Kiev

49 United Kingdom 

LENZE LIMITED 

Fraser Road 

Priory Business Park 

BEDFORD MK44 3WH 

Great Britain 

Phone: +44 / (0) 1234 / 753 200 

Fax: +44 / (0) 1234 / 321 316 

Internet: www.lenze.co.uk 

E-Mail: Sales@Lenze.co.uk 


• English 

• German 


• 08.00 h - 17.30 h (local time) 


are possible 


head office 

• Helpline: 008000 24 46877 

or +44 (0) 7899 921 190 

Local Breakdown Spares: 

• Small range of 8400 & SMD inverters 

offered from local stock. 

• All other parts available via Lenze 

Logistics Europe. 


Repairs of 




Helpline 

Commissioning 

Engineering 


Lenze Limited 

Bedford 




50 United States 

LENZE Americas Corporation 

630 Douglas Street 

Uxbridge, MA 01569 

U.S.A. 

Phone: +1 / 508-278-9100 

Fax: +1 / 508-278-6620 

Internet: www.LenzeAmericas.com 

E-Mail: service@lenzeamericas.com 


• English 


• 08.00 h - 17.00 h (local time) 


are possible. 





Helpline number 24 hours 

• Phone: +1 / 508 - 278 - 9100 



• G-motion 


Disco 






• 82xx except 823x 

• 93xx 

• 47x, 48xx, 49xx, 53x 

• E82Ex 


Components 


Repairs of 




Helpline 

Commissioning 


GST 03 - 09 

GKR 03, 04 

GKS 04 - 09 

GSS 04 - 07 

GFL 04 - 09 

Lenze Americas 

Corporation 

Uxbridge 




Any further questions to this 

document? 

Mr. Harald Schmidtke 

Phone: +49 (0)51 54 / 82- 2667 

Fax: + 49 (0)51 54 / 82-1112 

E-Mail: Schmidtke@Lenze.de 


• English 

• German 

In urgent cases of failure 

outside working hours, please contact: 

Helpline 24 hours 008000 24 46877

Lenze Worldwide Service Departments

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