Dilbert Explains E-commerce for Oil & Gas - Corvelle Consulting
Dilbert Explains E-commerce for Oil & Gas - Corvelle Consulting
Dilbert Explains E-commerce for Oil & Gas - Corvelle Consulting
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<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
Yogi Schulz<br />
Petroleum Accountants Society<br />
Presenter: Yogi Schulz<br />
<strong>Dilbert</strong><br />
<strong>Explains</strong><br />
E-<strong>commerce</strong><br />
<strong>for</strong> <strong>Oil</strong> & <strong>Gas</strong><br />
DILBERT reprinted by permission of UFS, Inc.<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 1
<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
Yogi Schulz<br />
Creating Compelling<br />
Web Sites<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 2
<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
Yogi Schulz<br />
Presentation<br />
Outline<br />
� Perspectives on the Internet & E-<strong>commerce</strong><br />
� E-<strong>commerce</strong> definition<br />
� Benefits:<br />
–Internet<br />
– E-<strong>commerce</strong><br />
� E-<strong>commerce</strong> applications today<br />
� E-<strong>commerce</strong> applications tomorrow<br />
� Actions to consider<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 3
Veritas<br />
Gold
<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
Internet<br />
Yogi Schulz<br />
Wireless Data<br />
CD-ROM<br />
Personal Computer<br />
Cellular<br />
VCR<br />
Fax<br />
Cable TV<br />
Telephone<br />
Pagers<br />
Number of years required<br />
to reach 10 million customers<br />
2<br />
6<br />
6<br />
7<br />
9<br />
9<br />
22<br />
0 10 20 30 40 50<br />
25<br />
38<br />
41<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 5
<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
Internet<br />
Personal<br />
Computer<br />
Telephone<br />
Yogi Schulz<br />
4<br />
Number of years required<br />
to reach 50 million customers<br />
19<br />
0 10 20 30 40<br />
Source: USA Today; In<strong>for</strong>mation Technology<br />
38<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 6
<strong>Oil</strong> 100% & <strong>Gas</strong> E-<strong>commerce</strong><br />
80%<br />
60%<br />
40%<br />
20%<br />
5<br />
0%<br />
Yogi Schulz<br />
Current Internet Activities<br />
Research Companies/Industries Chat/Discussion Groups<br />
1 E-Mail 2 Download Software<br />
4<br />
Research Products Research Financial Services<br />
Research Cultural Resources Other Research<br />
Purchase Products/Services 3 Research Travel<br />
Training & Education Courses None of the Above<br />
IDC Canada - Based on sample of 998 who have access to the Internet<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 7
<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
90<br />
80<br />
70<br />
60<br />
50<br />
40<br />
30<br />
20<br />
10<br />
0<br />
Yogi Schulz<br />
The Internet and E-<strong>commerce</strong><br />
in Canada<br />
1996 1997 1998 1999 2000 2001 2002 2003<br />
WWW Users (M) E-<strong>commerce</strong> (B$CDN)<br />
Source: IDC Internet Commerce Market Model, V 5.0<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 8
<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
Yogi Schulz<br />
StrataWeb<br />
Land Sale Results<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 9
<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
“Does anybody<br />
understand<br />
all this e-stuff?”<br />
Yogi Schulz<br />
E-<strong>commerce</strong><br />
Definition<br />
� Conducting business over the Internet<br />
� Re-engineering how an organization:<br />
– conducts business<br />
– executes business transactions<br />
– manages data and work flow<br />
– communicates internally and externally<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 10
<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
Yogi Schulz<br />
� In<strong>for</strong>mation display<br />
� In<strong>for</strong>mation/software download<br />
� Online transaction capability<br />
� Supply chain integration<br />
� Customer relationship management<br />
� Integrated call and support center<br />
Web-presence<br />
Progression<br />
Simple web sites<br />
Increasingly<br />
sophisticated<br />
E-<strong>commerce</strong><br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 11
<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
Yogi Schulz<br />
� Lower costs<br />
What the Web<br />
Represents to Business<br />
� Faster, better, cheaper customer service<br />
� Improved productivity<br />
� A new channel <strong>for</strong> delivering products and services<br />
– immediate global presence<br />
– lowers barriers<br />
– levels the playing field<br />
� A faster, cheaper means <strong>for</strong> communication<br />
– easier <strong>for</strong> customers, partners and suppliers to find each other<br />
– streamline processes of ordering, invoicing and paying<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 12
<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
Yogi Schulz<br />
<strong>Oil</strong> & <strong>Gas</strong> Internet<br />
Business Benefits<br />
� Large amounts of accessible in<strong>for</strong>mation:<br />
– technical, financial, general<br />
– text, pictures, audio, and video<br />
– anonymous access<br />
� Simplified access to stakeholders:<br />
– suppliers<br />
– current/potential investors<br />
– product buyers<br />
� Round-the-clock accessibility:<br />
– 24 hours a day, 7 days a week<br />
– insensitive to time zone differences<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 13
<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
Yogi Schulz<br />
� Reduced cycle times:<br />
– purchasing<br />
– product marketing<br />
– regulatory approvals<br />
� Reduced costs <strong>for</strong>:<br />
– communication<br />
– keeping data current<br />
<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
Business Benefits<br />
“We’re swamped.<br />
We could use e-<strong>commerce</strong> help!”<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 14
<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
Yogi Schulz<br />
Aspects EDI<br />
Flexibility<br />
Maturity<br />
Setup costs<br />
Telecommunications<br />
Network<br />
Operating costs<br />
Low<br />
High<br />
Significant<br />
Private;<br />
Higher<br />
High<br />
EDI vs.<br />
E-<strong>commerce</strong><br />
E-<strong>commerce</strong><br />
High<br />
Low<br />
Lower<br />
Shared public;<br />
Low<br />
Low<br />
Security High Variable<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 15
Chevron U. S. A.<br />
Downstream Marketing
<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
“I wonder if others<br />
are getting caught<br />
with their pants down”<br />
Yogi Schulz<br />
E-<strong>commerce</strong> Applications<br />
Today<br />
� Property acquisition and divestiture<br />
� License/distribution of well data<br />
� Financial<br />
� Production & revenue accounting<br />
Handout only:<br />
� Technical/business research<br />
� License/distribution of seismic data<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 17
<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
Yogi Schulz<br />
Property Acquisition<br />
and Divestiture<br />
� EnergyNet.com - online oil & gas property auction<br />
– www.energynet.com<br />
� Petroleum Place - finance & deal rooms<br />
– <strong>for</strong>merly Discovery Place<br />
– <strong>Oil</strong> & <strong>Gas</strong> Asset Clearinghouse and TradeBank<br />
– search engine that searches topics in a very controlled search<br />
– www.petroleumplace.com<br />
� <strong>Oil</strong> Online - news & company info<br />
– www.oilonline.com<br />
� PetroWeb - data & deal rooms<br />
– www.petroweb.com<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 18
<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
Yogi Schulz<br />
� IHS Energy<br />
– www.ihsenergy.com<br />
License/Distribution of<br />
Well Data<br />
� International Datashare Corporation<br />
– www.datashare.net<br />
� International PetroData<br />
– www.petrodata.com<br />
� Nickle’s Energy Group<br />
– www.nickles.com<br />
� QC Data/Accumap<br />
– www.qcdata.com/petroleum/index.html<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 19
<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
Yogi Schulz<br />
� Joint interest billing - JIBE<br />
� Accounts Payable Cheques<br />
– to/from the bank via EFT<br />
� Cleared cheque upload<br />
– from bank <strong>for</strong> account reconciliation<br />
� Flat file import from other applications:<br />
– Excel spreadsheets<br />
– Merak Budget<br />
– Electrical power billing management<br />
– Telephone billing<br />
Financial<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 20
<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
Yogi Schulz<br />
� Government reporting<br />
– Alberta S1, S2, S8, S18, S20, OAS<br />
– BC S1, S2, BC14, BC15<br />
– SK EM18, EM61, EM704, EM219<br />
� <strong>Gas</strong> measurement<br />
– BMP, OAS, DGL, Vision<br />
� Shallow gas tests<br />
� Field data gathering<br />
� <strong>Gas</strong> marketing<br />
Production &<br />
Revenue Accounting<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 21
<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
“I’m ready <strong>for</strong><br />
those e-salesmen!”<br />
Yogi Schulz<br />
E-<strong>commerce</strong> Applications<br />
Tomorrow<br />
� Financial<br />
� Production & revenue accounting<br />
� Supply chain<br />
– PTAC E-procurement<br />
Handout only:<br />
� Regulatory<br />
– application process<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 22
<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
Yogi Schulz<br />
Financial<br />
Tomorrow<br />
� Application Service Provider (ASP)<br />
� Materials management<br />
� Joint interest billing - JIBE<br />
� Report output:<br />
“Do you have any<br />
idea how neglected<br />
– in HTML <strong>for</strong>mat<br />
we are!”<br />
� Data acquisition through the Web<br />
– viewable/downloadable from central web site<br />
–costs<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 23
<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
Yogi Schulz<br />
Production & Revenue Accounting<br />
Tomorrow<br />
� Government reporting<br />
– VIPIR shared repository<br />
� Data acquisition through the Web<br />
– <strong>Gas</strong> measurement<br />
– Well tests<br />
– Field data gathering<br />
– <strong>Gas</strong> marketing<br />
“No sweat,<br />
this stuff is easy!”<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 24
<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
Yogi Schulz<br />
PTAC<br />
E-procurement Initiative<br />
� High priority E-procurement<br />
standard <strong>for</strong>:<br />
– Purchase Order<br />
– Acknowledge Order<br />
– Work Ticket/Shipping Report<br />
Component<br />
/ Material<br />
Suppliers<br />
More info? - www.ptac.org<br />
Manufacturers Channel<br />
Partners<br />
� The balance of the standard<br />
will address:<br />
– Maintaining Catalogues<br />
– Tracking Goods<br />
– Product Returns/Change Orders<br />
– General Invoices<br />
– Electronic Funds Transfer<br />
Customers<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 25
<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
Excellent<br />
Glossary<br />
Yogi Schulz<br />
� The Eco Framework<br />
– eco.<strong>commerce</strong>.net<br />
– eco.<strong>commerce</strong>.net/rsrc/index.cfm<br />
� Rosetta Net<br />
– www.rosettanet.org<br />
E-procurement<br />
Initiatives<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 26
I’m creating<br />
an exploration<br />
advice<br />
<strong>Oil</strong> & <strong>Gas</strong> web E-<strong>commerce</strong> site.<br />
Yogi Schulz<br />
DRILL WHERE<br />
THE GAS IS,<br />
YOU LAZY DOG!<br />
Using the Web<br />
<strong>for</strong> Exploration Success<br />
DOGBERT.COM had a<br />
successful IPO today,<br />
Netting billions<br />
<strong>for</strong> Dogbert.<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 27
<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
Is not:<br />
Yogi Schulz<br />
– A replacement <strong>for</strong><br />
physical channels<br />
– Likely to become the<br />
primary vehicle <strong>for</strong><br />
<strong>commerce</strong> in the<br />
<strong>for</strong>eseeable future<br />
– A replacement <strong>for</strong> sound<br />
business practices<br />
Is:<br />
Summary:<br />
The Internet<br />
– Real; not a fad<br />
– Growing at an<br />
accelerating pace<br />
– Important today to the<br />
distribution of<br />
in<strong>for</strong>mation-based<br />
products, and products<br />
targeting early adopters<br />
– Growing in importance to<br />
the conduct of business<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 28
<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
Yogi Schulz<br />
� Blue sky dreams are bad:<br />
– Watch out Amazon.com; here we come<br />
– We won’t be a small player much longer<br />
� Making progress is good:<br />
Manage<br />
Expectations<br />
– We can now reach suppliers and partners overseas<br />
– We can finally show our properties and results visually<br />
– Our staff and partners can now see up-to-the-minute reports<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 29
<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
“I know you’ll<br />
keep up better<br />
than I do!”<br />
Yogi Schulz<br />
� Define goals and objectives:<br />
–audience<br />
– business objectives/benefits<br />
� Upgrade infrastructure:<br />
– telecommunications capacity<br />
– 7 by 24 operation<br />
� Acquire/develop applications:<br />
–web servers<br />
– database integration<br />
� Implement solution<br />
� Gather experience<br />
High-Level<br />
Actions<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 30
<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
Yogi Schulz<br />
Yogi Schulz<br />
<strong>Dilbert</strong> <strong>Explains</strong> E-<strong>commerce</strong><br />
<strong>for</strong> <strong>Oil</strong> & <strong>Gas</strong><br />
700, 400 - 5th Ave. S.W.<br />
Calgary, Alberta Canada T2P 0L6<br />
Phone/Fax: (403) 249-5255<br />
E-mail: YogiSchulz@corvelle.com<br />
Web: www.corvelle.com<br />
� President of <strong>Corvelle</strong> Management Consultants<br />
� Project management and systems development<br />
� In<strong>for</strong>mation technology related management consulting<br />
� Computing Canada columnist<br />
� Public Petroleum Data Model Association - Board<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 31
Bibliography<br />
-1<br />
� E-Business and the Myth of Disintermediation<br />
– M. Bernstein, 8 November 1999<br />
– gartner5.gartnerweb.com/public/static/hotc/hc00084111.html<br />
� e<strong>commerce</strong> guide<br />
– e<strong>commerce</strong>.internet.com<br />
� Proper Staffing Is Key To E-Commerce Success<br />
– Ben Slick, Internet Week Online, 5 July 1999<br />
– www.internetwk.com/change/change070599-2.htm<br />
� Purchasing in Packs<br />
– Ken Ferguson, Business Week E.Biz, 1 Nov. 1999, p. EB33<br />
� Team Ef<strong>for</strong>ts Build The Best Intranets<br />
– Charles B. Kreitzberg, Internet Week Online, 12 July 1999<br />
– www.internetwk.com/change/change071299-2.htm
<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
Yogi Schulz<br />
� CIO Magazine<br />
– webbusiness.cio.com<br />
� Electronic Commerce Solutions ‘99<br />
Bibliography<br />
-2<br />
– vendor presentations about E-<strong>commerce</strong> technology/cases<br />
– www.okreg.com/ecomm<br />
� Manufacturing Systems<br />
– large online resource <strong>for</strong> supply chain issues/solutions<br />
– E-<strong>commerce</strong>, September 1999<br />
– http://www.manufacturingsystems.com/<br />
� Ten Ways IT And E-Biz Projects Are Different<br />
– David Smith, Internet Week Online, 11 October 1999<br />
– www.internetwk.com/trans<strong>for</strong>m/trans<strong>for</strong>m101199-2.htm<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 33
<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
Yogi Schulz<br />
� The Devil in the Details<br />
Bibliography<br />
-3<br />
– How the Canadian Imperial Bank of Commerce hopes to save<br />
over $50 million a year automating the purchasing function<br />
– The Seven Caveats of On-Line Procurement<br />
– By Catherine Fredman, Executive Edge, April - May 1999<br />
– http://www.ee-online.com/apr/apr_feat_04.htm<br />
� Reassessing E-Commerce<br />
– Despite its size and explosive growth, e-<strong>commerce</strong> requires<br />
close attention to all of a company's other marketing channels<br />
if it is to be successful.<br />
– By Stephen Kindel, Executive Edge, February - March 1999<br />
– http://www.ee-online.com/feb/feb_feat_03.htm<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 34
<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
Yogi Schulz<br />
� The Energy Connection - statistics<br />
– www.energyconnect.com<br />
� Energy Virtual Library<br />
Technical/Business<br />
Research - 1<br />
– Texas Petroleum Geosystems Engineering Department<br />
– www.pe.utexas.edu/Dept/Reading/w3evl.html<br />
� Sci.geo.petroleum Internet Resources<br />
– Scott Guthery's famous list<br />
– www.slb.com/petr.dir<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 35
<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
Yogi Schulz<br />
� <strong>Oil</strong> Link - petroleum industry links<br />
– www.oillink.com<br />
Technical/Business<br />
Research - 2<br />
� Offshore Technology - companies & offshore<br />
projects<br />
– www.offshore-technology.com<br />
� Yahoo's list of petroleum related sites<br />
– www.yahoo.com/Business_and_Economy/Companies/Ener<br />
gy/Petroleum<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 36
<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
Yogi Schulz<br />
� Request Seismic Surveys Ltd.<br />
– www.request-seismic.com<br />
� Sigma Explorations Inc.<br />
–www.sigmaex.com<br />
License/Distribution of<br />
Seismic Data<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 37
<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
Yogi Schulz<br />
� Kelman Archives<br />
– www.kelman.com<br />
� Indigo Pool<br />
Management/Distribution of<br />
Seismic Data<br />
– www.indigopool.com<br />
� NRI On-Line Inc.<br />
– www.nri-online.com<br />
� Veritas<br />
– www.veritasdgc.com<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 38
<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
Yogi Schulz<br />
� Rosettanet<br />
– www.rosettanet.org/general/index_general.html<br />
� CommerceNet's eCo Framework Project<br />
– eco.<strong>commerce</strong>.net/<br />
E-Procurement<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 39
<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
Yogi Schulz<br />
� HP/BEA<br />
E-Commerce Vendors<br />
Web URLs - 1<br />
– www.hp.com/e-services/strategy/index.html<br />
– www.beasys.com<br />
� Netting It Out<br />
– Designing your Next-Generation E-Business<br />
– Patricia B. Seybold, CEO of the Patricia Seybold Group<br />
– http://www.hp.com/e-services/strategy/article_sey_1.html<br />
� IBM - What is e-business?<br />
– http://www.ibm.com/e-business/info/<br />
– http://www.ibm.com/e-business/case_studies/<br />
� IBM - What is e-<strong>commerce</strong>?<br />
– http://www.ibm.com/e-business/e<strong>commerce</strong>/overview.html<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 40
<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
Yogi Schulz<br />
� Oracle Corporation<br />
E-Commerce Vendors<br />
Web URLs - 2<br />
– www.oracle.com<br />
– iseminar.oracle.com/iccdocs/seminarCalendarList.shtml<br />
� Petrolis<br />
– www.petrolis.com<br />
� Sun - How to .COM<br />
– http://www.sun.com/dot-com/tools/index.html<br />
� Sun/Netscape<br />
– www.sun.com/dot-com/<br />
–www.iplanet.com<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 41
<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
Yogi Schulz<br />
E-Commerce<br />
Infrastructure Components<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 42
<strong>Oil</strong> & <strong>Gas</strong> E-<strong>commerce</strong><br />
Yogi Schulz<br />
Any Questions?<br />
Dogbert<br />
will explain<br />
E-<strong>commerce</strong><br />
to you!<br />
File: <strong>Dilbert</strong>_e<strong>commerce</strong>.PPT 43
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