Novita Annual Report 2012 (Large file - PDF - 4Mb )

Community Choices nowoperates as a business unit withinNovita’s Client Services Division.It will be integrated into Novita’squality system, which, itself,underwent annual, external qualitysurveillance by auditors, SAIGlobal. The audit is a requirementof Novita’s ISO 9001:2008 qualitymanagement system certification.The audit was successful andNovita retained the qualitycertification first received in 2002.The auditor noted the strongcommitment that all Novitaservices showed in meeting theneeds of their clients and customers,accompanied by the developmentof new systems to assist in theplanning and delivery of servicesand measurement of performance.In another pleasingobservation, the auditor reportedthat Novita is continuingsuccessfully to evolve, followingchanges to its corporate governancemodel, and in response to regulatorychanges, both current andproposed. With the acquisition ofnew businesses in place, theauditor concluded that the impactand opportunities from theproposed implementation of aNational Disability InsuranceScheme (NDIS) were alreadyunder close analysis, withplanning well underway.People and CulturePeople and Culture is a businesspartner to Novita’s operationalareas. It incorporates humanresource activities by devisingand implementing strategiesand systems around people.The purpose of People and Cultureis to ensure a great company forNovita staff and clients.People and Culture has continuedto provide leadership in theimplementation of human resourcestrategies for the recruitment,retention, development andmanagement of staff. Activitiesrelating to human resourcemanagement include changemanagement, occupational healthand safety, payroll and remunerationservices, staff recruitment, workplacerelations, and organisational andprofessional development.Highlights and achievementsSpecific highlights in 2011-12include the promotion of ane-learning environment at Novita.The online learning and trainingenvironment was successfullylaunched in September 2011. Akey part of the training is onlineinduction for all new employees aspart of their orientation into Novita.The content includes how Novitaworks, its principles and history.While not designed to replacethe important face-to-face interactionwith new employees, this onlineinduction program will support thecurrent successful orientationprogram and the commitment towelcome new employees into theorganisation and prepare them fortheir new roles. All new employeeshave either completed, or are inthe process of working through,the online induction. Feedbackhas been positive.highlight01novita board secured anopportunity in early 2012 tomove into a wider range ofdisability services throughacquisition of a businesscalled community choices.highlight02promotion of an e-learningenvironment at novita.highlight03implementation of a new,organisation- wide novitavolunteer program.highlight04successful outcome in theequal opportunity for womenin the workplace report, undercommonwealth legislation.novita children’s serivces annual report 31