Community resources: - Christiana Care Health System

One Reads Way, Suite 100 New Castle County 302-327-5200New Castle Corporate Commons Kent/Sussex County 302-698-4300New Castle, Delaware 19720-1606302-327-5200Dear patient:Thank you for choosing Christiana Care Visiting Nurse Association (VNA) as your homecare provider. VNA is a non-profit home healthcare agency that strives to improvepatient health through patient-focused care where you are most comfortable, at home inyour community.Our goal is to help you and your family learn the skills necessary for you to recover ormanage your health condition. Your doctor has ordered home healthcare services foryou and developed a plan of care that will help you reach your goal.This handbook will give you information about our services, your rights andresponsibilities as a patient, what to do if there is an emergency, and importantinformation about safety in your home. We encourage you to use the resources in thisguide to improve your recovery.Please know we strive to satisfy every patient and family under our care. We welcomeyour calls, comments or concerns about services you are receiving. We are availableMonday through Friday, from 8:00 a.m. to 4:30 p.m. After hours, the on-callservice/nurse is available to assist you. Thank you again for choosing VNA for your homecare needs.Sincerely,Lynn C. JonesPresidentChristiana Care Visiting Nurse Association