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MetaXpress PowerCore Installation and User Guide - Support Home ...

MetaXpress PowerCore Installation and User Guide - Support Home ...

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Troubleshooting9IntroductionThis section explains how to resolve issues that might arise when youwork with the <strong>MetaXpress</strong> ® <strong>PowerCore</strong> Software.Topics in this section:• About <strong>MetaXpress</strong> <strong>PowerCore</strong> Server-Client Communication onpage 69• Viewing <strong>and</strong> Changing <strong>MetaXpress</strong> <strong>PowerCore</strong> Port NumberSettings on page 70• Viewing Error H<strong>and</strong>ling Preferences <strong>and</strong> Log Files on page 71• Viewing Errors on page 71• Viewing Timeout Settings on page 73• Symptoms <strong>and</strong> Solutions on page 74• Contacting Technical <strong>Support</strong> on page 79About <strong>MetaXpress</strong> <strong>PowerCore</strong> Server-ClientCommunicationThe <strong>MetaXpress</strong> <strong>PowerCore</strong> Software uses the protocols UDP <strong>and</strong> TCPfor communication between servers <strong>and</strong> clients.The <strong>MetaXpress</strong> <strong>PowerCore</strong> server uses UPD broadcasts to look forclient computers. If a subnet gateway or router does not allow thetransmission of UDP packages, the server might not be able to findclient computers. In addition, communication problems can result ifservers <strong>and</strong> clients are on different subnets or separated by firewalls.For more information, see Symptoms <strong>and</strong> Solutions on page 74.If your network cannot accommodate UDP transmissions, you canconfigure the <strong>MetaXpress</strong> <strong>PowerCore</strong> server to broadcast to selectedclients using TCP. For instructions, see Adding Clients to the Server’sSelected Clients List on page 68.Once communication is established <strong>and</strong> the <strong>MetaXpress</strong> <strong>PowerCore</strong>client has begun processing a work unit, the software uses TCP to send<strong>and</strong> receive analysis results across the network.0112-0183 C 69

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