Annual report 2010/11 - East Cheshire NHS Trust

PEAT‘‘ ,,The National Patient Safety Agency carries out its annualPatient Environment Action Team (PEAT) survey and ratesevery hospital in England to give them an overall scorebetween ‘excellent’ and ‘unacceptable’.Two of the hospitals that are managed by the trust,Congleton War Memorial Hospital and KnutsfordCommunity Hospital, received ‘excellent’ ratings for theirfood, which includes choice, quality, quantity, presentationand cleanliness and hygiene of the kitchens. The food atMacclesfield District General Hospital was rated as ‘good’.In addition, all three hospitals received ‘good’ ratings forthe environment in which patients are treated as well as theprivacy and dignity which is given to patients.The inspection team, which included patients, staff andmembers of the public, examined the standards of thepatient environment, such as bathroom areas, décor,lighting, floors and patient access, as well as hospital food.The team also considered whether the environmentsupported privacy and dignity and looked at the separationof men and women in sleeping areas, toilets and bathrooms.From start to finish I was treated bycaring professional staff in a polite andrespectful manner.Health MattersETUHealth Matters is a series of free public lectures, givingmembers of the public the opportunity to ask prominentconsultants questions. Health Matters takes place monthlycovering a range of popular clinical areas and has been anoutstanding success in delivering key messages by seniormembers of the trust to the community that the hospitalserves.Health Matters which took place throughout the year are:Date Topic PresenterFeb-14 Q&A on General Surgery Mr BroughApr-14 Childhood coughs,colds and wheezesDr HoMay-14 Joint Replacement Surgeryin Hands and WristsMr FischerJun-14 Preconception andRecurrent MiscarriageMr DevarajJul-14 Organ Donation Dr HunterSep-14 Women's Health Mr HallOct-14 Paediatric Epilepsy Dr MarinakiNov-14 Diabetes Dr WeiComments which have been made by the public about theseevents ensure that we are providing the best educationaltopics for our population.• ‘Excellent talk - illustrating the skill of the surgeons atMacclesfield.’• ‘A fascinating talk with impressive demonstration ofsurgical intervention.’• ‘Generally informative, a very interesting and enjoyablepresentation.’• ‘A super presentation which dispelled a lot of myths.’• ‘Excellent presentation, video and leaflets.’• ‘Another excellent lecture.’• ‘Informative and compassionate.’• ‘I want to study medicine so all background knowledgeon health is helpful.’VolunteersThe trust volunteers continue to enhance and support therole of staff at the hospital. They are a positive, committedand enthusiastic group of people of various ages who makea tremendous difference to the patient experience at thehospital.Highlights of the year• The trust has welcomed several new volunteers to thetrust in many different roles and areas.• The team of volunteer meal time assistants has increased.Some of these volunteers have now undergone furthertraining, allowing them to feed patients.• Several volunteers have been trained on the PatientAdministration System (PAS) system including those onthe Customer Care Reception Desk at Macclesfield DistrictGeneral Hospital.• Volunteers have been recruited to help in the CancerResource garden. They have made a tremendousdifference to the look and feel of the garden for thebenefit of patients.• Volunteering continues to be of interest to the localcommunity. Waiting lists and regular recruitment sessionsheld at the trust ensure that everyone who is interestedgets the chance to discuss how they wish to get involved.• The team of breast feeding support volunteers hasexpanded.If you are interested in becoming a volunteer for EastCheshire NHS Trust please contact the Customer Care Teamon 01625 661449.5657