Vito crewbus brochure - Mercedes-Benz

Mercedes-Benz CharterWayService and partsThe most experienced name in the market, CharterWayis the professionalsʼ choice for combined services forMercedes-Benz commercial vehicles:CharterWay Service. This product line brings togethermaintenance and repair activities in three separate servicepackages: BestBasic, Select, and Complete. The level ofservice provided ranges from a simple warranty extensionto coverage of all prescribed maintenance work to completecover including wear and tear repairs.CharterWay ServiceLeasing. This Mercedes-Benz Charter-Way product combines simple leasing with one of thethree CharterWay service packages (BestBasic, Select orComplete). In this way, all your requirements fromvehicle procurement to management to workshop serviceare covered with just one product.CharterWay Rental 1 . Our rental offers allow you to increaseyour transport capacity flexibly on a short-term or longtermbasis without having to tie up capital with all the risksthis entails.For individual advice, please consult your Mercedes-Benzdealer or refer to Mercedes-Benz CharterWay atwww.mercedes-benz.comExtended opening hours. Many Mercedes-Benz serviceoutlets are open from Monday to Friday until 8 p.m., 10 p.m.or, in some cases around the clock.Mercedes-Benz Service24h. If your Mercedes should everhave starting problems or break down en route, our free 2Service24h hotline (on 00800 3 777 7777) will arrangeexpert assistance for you as quickly as possible. Thishotline is available throughout Europe. Our service teamswill ensure that you are back on your way again withoutdelay – around the clock, 365 days a year.Mercedes-Benz ExpressService. Oil changes and the smallermaintenance tasks along with the replacement of wearparts and minor repairs can be performed without havingto make an appointment and often at a fixed price. Most ofthese tasks can be completed within 2 to 4 hours.Mercedes-Benz MobilityGo. Mercedes-Benz MobilityGogives you free on-the-spot breakdown or starting assistanceshould your vehicle break down or fail to start; the freeMobilityGo service package also includes payment of taxifares and the provision of a replacement vehicle. We willalso keep you mobile and pay your costs if your vehicle hasto go into the workshop under warranty and the repairsare likely to take more than two hours. Your Mercedes-Benzdealer will be happy to provide you with further detailsabout MobilityGo conditions and coverage.MercedesServiceCard. This guaranteed payment cardensures fast, straightforward assistance at authorisedworkshops throughout Europe. It also speeds up theprocessing of calls to Service24h and can be used to paytunnel and toll charges as well as fuel bills.Mercedes-Benz Genuine Parts. Mercedes-Benz GenuineParts undergo rigorous material and functional testing,are engineered to fit your vehicle perfectly and remainavailable for 15 years after the end of series production.Mercedes-Benz Genuine Remanufactured Parts. If yourvan has been on the road for some time, Mercedes-BenzGenuine Remanufactured Parts are an ideal choice. Reconditionedin accordance with the current state of the art,they are subjected to the same function checks as new partsand come in the same high, guaranteed standard ofquality as our Mercedes-Benz Genuine Parts. There’s justone difference: they cost up to 50% less!1Available in selected countries only2This hotline number can be called toll-free from landline phones and mobile phones. In someEuropean countries, calls from mobile phones are subject to a charge set by the network operator.If your network operator does not permit international/free calls, we recommend that you usethe relevant supplementary number for the country concerned. This can be found on the Service24hsticker in your vehicleServices45